Solved WU fixed but random shut-downs and standby not resuming?

Steve carell · Sep 2, 2013

Hi guys,

So after resolving my WU problems (thanks again Noel) my laptop has some standby issues;

It rarely comes out of standby now, Fans roar but screen stays blank, only option is power off.

And when in standby sometimes I return to it and it has turned off.

Where to start?

TIA :thumbsup:

koolkat77 · Sep 2, 2013

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

Steve carell · Sep 3, 2013

Thank you!, attached...

koolkat77 · Sep 3, 2013

Norton can be a problem. Please uninstall it and use Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Note

:info: Do not start the trial version of MalwareBytes

You may also take a look at:

Good & Free System Security Combination

------------------------
Make scans with these tools -

------------------------
Reduce the start-up items, Antivirus software is basically whats required.

------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

Click on the rb:
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow - read here

Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
------------------------
Update the ATI Graphics Drivers to their latest.

Driver c:\windows\system32\drivers\atikmdag.sys (8.1.1.921, 5.76 MB (6,037,504 bytes), 02/12/2009 21:49)

Click on Find your Driver on the left hand side.

Support & Drivers

OR - Download from Vista version for your OS bit from File hippo:

Download AMD Catalyst Drivers 13.4 XP - FileHippo.com

------------------------
To perform a clean install of a driver, follow this tutorial:

How to Clean Left Over Driver Files with Driver Sweeper

Hope this helps for now.

On a side note, Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

Steve carell · Sep 3, 2013

Thanks, Wow ok that's a lot to do, regarding Norton this is a company wide choice, But i will happily remove if it is causing me a problem, I thought the general consensus was that it was ok 'these days'?

koolkat77 · Sep 3, 2013

General consciousness is a must, not only these days but all the times, but one real time protection is needed there, and so MSE.

Steve carell · Sep 3, 2013

OK so have done all this, nothing other than low risk stuff on the scans.

Norton has gone, Graphic driver has been updated.

Had BSOD had to use last known good config.

system seems stable now but still wont recover from standby. :cry:

koolkat77 · Sep 3, 2013

Have you completed the rest of the steps?
Please post snips of HWmonitor/Speccy also.

Steve carell · Sep 4, 2013

Hi , yep all steps completed, thanks for your help;

koolkat77 · Sep 4, 2013

okay send us the new reports

Steve carell · Sep 4, 2013

koolkat77 said:
okay send us the new reports

attached, thanks.

koolkat77 · Sep 4, 2013

I meant the new dump files.

YoYo155 · Sep 4, 2013

Steve, What did manage to complete from what koolkat77 suggested you do?

I would remove intel smart response technology.

Code:

fffff800`00b9c7a8  fffff880`013047d4 [COLOR=Blue][U][B]iaStor[/B][/U][/COLOR]+0x527d4
fffff800`00b9c808  fffff880`012fd4aa [COLOR=Blue][U][B]iaStor[/B][/U][/COLOR]+0x4b4aa
fffff800`00b9c828  fffff880`0130861b [COLOR=Blue][U][B]iaStor[/B][/U][/COLOR]+0x5661b
fffff800`00b9c878  fffff880`013047d4 [COLOR=Blue][U][B]iaStor[/B][/U][/COLOR]+0x527d4
fffff800`00b9c908  fffff880`013041bc [COLOR=Blue][U][B]iaStor[/B][/U][/COLOR]+0x521bc
fffff800`00b9c938  fffff880`012b8136 [COLOR=Blue][U][B]iaStor[/B][/U][/COLOR]+0x6136
fffff800`00b9c988  fffff880`012b77d3 [COLOR=Blue][U][B]iaStor[/B][/U][/COLOR]+0x57d3

Code:

lmvm iastor
start             end                 module name
fffff880`012b2000 fffff880`013ce000   iaStor     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        [COLOR=Red][U][B]Fri Aug 07 15:23:37 2009[/B][/U][/COLOR] (4A7C1CC9)
    CheckSum:         00073BD1
    ImageSize:        0011C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Clear some space in your C: partition.

Code:

Drive    C:
Size    222.89 GB (239,322,742,784 bytes)
[COLOR=Red][U][B]Free Space    5.24 GB[/B][/U][/COLOR] (5,622,816,768 bytes)

Steve carell · Sep 4, 2013

koolkat77 said:
I meant the new dump files.

they are the new dump files?

koolkat77 · Sep 4, 2013

They're the msinfo's

Steve carell · Sep 4, 2013

YoYo155 said:
Steve, What did manage to complete from what koolkat77 suggested you do?

pretty much all of it!, so just remove the Intel stuff?

Steve carell · Sep 4, 2013

koolkat77 said:
They're the msinfo's

ok sorry so what do you need?

koolkat77 · Sep 4, 2013

Just grab all.. and zip just like you did earlier.

Steve carell · Sep 4, 2013

Sorry being dumb....

YoYo155 · Sep 4, 2013

The .zip doesn't contain new dump files.
Ok can you update on what you have completed already?

Remove intel smart response technology only, not all of the intel stuff.
Also it's important you clear more space in C:\

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