Programs unrespond, keyboard acts up, random shut downs and blue scree

[em1992]

I have had my HP Pavilion g6 Notebook PC (with Windows 7 Home Premium 64-bit Service Pack 1) for less than a year and I am encountering a ton of problems.

• Whenever I go to open a program, it unresponds for a short while before I can continue to use it.
• Sometimes my keyboard acts up, for e.g. if I were to press T whilst in an internet browser, it would open a new tab, as if I was pressing the CTRL button when I'm not.
• Sometimes my laptop shuts down - sometimes there is a blue screen error message before, other times it just shuts down without one.

I have Trend Micro Tiatanium anti-virus protection and have done scans and nothing has showed up.

Does anyone have any ideas as to what is causing this and what I can do to fix it?

 

[Cranky69]

What is the BSOD error?

 

[em1992]

Hi, I'm not sure as it's hardly on the screen for long before it shuts down.

 

[Cranky69]

Go here and untick "automatic restart" this way the BSOD will stay on the screen

 

[Dsprague]

Blue Screen of Death (BSOD) Posting Instructions if you could post this it would be helpful

 

[em1992]

Go here and untick "automatic restart" this way the BSOD will stay on the screen

View attachment 253978

Thank you. I will post details of the BSOD when it next happens.

 

[Dsprague]

Please see post #5. You will not need to wait if you follow the instructions in the link from that post.

 

[em1992]

Please see post #5. You will not need to wait if you follow the instructions in the link from that post.

Oh I'm sorry, I didn't see that post as my email just linked me directly to the other!

I've made the zip file, should I post it in this thread or in the Crashes and Debugging forum?

 

[Dsprague]

here is fine

 

[em1992]

Done! View attachment 253997

 

[Dsprague]

Can you upload the Zip file again it seems something strange happened when you uploaded it the first time and it will not download.

 

[em1992]

Sorry, does this work?

View attachment em1992.zip

 

[Dsprague]

It looks like its your hotspot shield drivers that are causing the problem:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 1, fffff8800141c250}

*** WARNING: Unable to verify timestamp for hssdrv6.sys
*** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys
[COLOR=Red]Probably caused by : hssdrv6.sys[/COLOR] ( hssdrv6+6250 )

Followup: MachineOwner
---------

You can check the website to see if there are up dates for the software as it seems that this particular driver is a known cause of BSODs:

Driver Reference Table - hssdrv6.sys

Check for updates here: http://hotspotshield.com/

 

[em1992]

Thank you! I'll either update it or remove it as I don't really use it much anyway.

 

[Dsprague]

Let us know if you have further problems after updating / removing it

 

[em1992]

Will do, thank you for your help

 

[em1992]

I encountered a BSOD.

STOP: 0x00000050 (0xFFFFF8A0022A6000, 0x0000000000000001, 0xFFFFF88004CC97CD, 0x0000000000000000)

igdkmd64.sys - ADDRESS FFFFF88004CC97CD base at FFFFF88004CB3000, DatesStamp 507f031d

 

[Dsprague]

It seems that its being caused by your Intel graphics card driver you can try updating it here:

Intel Download Center

But so you know a 0x50 stop can be cause by faulty ram aswell so in that light please run memtest86+ for atleast 8 passes:

RAM - Test with Memtest86+

Tip: run this over night it will tike a long time.

 

[alboyiscool]

What is the BSOD error?

It means Blue Screen Of Death and it looks like this:

 

[TwilightSparkle]

What is the BSOD error?

It means Blue Screen Of Death and it looks like this:

He knows what a BSOD is, he says "what is THE bsod error?" not "what is A bsod error?"