BSOD when notebook sleep

damico · 30 Sep 2013

Hi,

Couple os weeks ago I wrote here about BSODs in my notebook. Until today everything was fine, but today I got another BSOD. I think that occured when my notebook went to "sleep".

I attached the rar file with information.

Thaks.

YoYo155 · 30 Sep 2013

Hello :) .

Bugcheck:

Code:

BugCheck 9F, {3, fffffa8002f84060, fffff80000ba2748, fffffa800c8b4520}

Probably caused by : pci.sys < Not Really

Code:

BUGCHECK_STR:  0x9F

PROCESS_NAME:  avp.exe < Kaspersky might have something to do with it, not a first.

CURRENT_IRQL:  2

Code:

FAILURE_BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys <

BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys < Pretty much a dead giveaway it's network related.

Code:

!irp fffffa800c8b4520
Irp is active with 5 stacks 3 is current (= 0xfffffa800c8b4680)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8006322050 00000000 00000000-00000000    
           \Driver\athr
            Args: 00014400 00000000 00000004 00000002 < !
 [ 16, 2]   0 e1 fffffa80063271e0 00000000 fffff80003520200-fffffa800866b0f0 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion < Again both are network related.
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800866b0f0    

            Args: 00000000 00000000 00000000 00000000

Code:

lmvm athrx
start             end                 module name
fffff880`05a15000 fffff880`05ded000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Tue Feb 19 10:22:29 2013

The driver pretty recent so I'm not yet sold on it being the cause.

Code:

c:\program files (x86)\cisco systems\vpn client\cvpnd.exe

Code:

lmvm dne64x
start             end                 module name
fffff880`0559f000 fffff880`055cb000   dne64x   T (no symbols)           
    Loaded symbol image file: dne64x.sys
    Image path: \SystemRoot\system32\DRIVERS\dne64x.sys
    Image name: dne64x.sys
    Timestamp:        Tue Nov 11 03:01:24 2008

This seems like the true cause.

Driver Reference Table - dne64x.sys

Please remove the Cisco Systems VPN Client.

Your PC tends to overheat!

Code:

Event[356]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-09-30T13:39:55.004
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DOMNBSP094.halogica.com.br
  Description: 
ACPI thermal zone ACPI\ThermalZone\CPUZ has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 401K             
_HOT = 372K             
_PSL - see event data.

Download Speccy and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95 for the CPU ~~side and Furmark for the GPU~~.

Keep us posted.