Blue Screen

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  1. Posts : 57
    Windows 7 x64
       #1

    Blue Screen


    Hi good people,

    After having some WiFi problems and eventually re installing windows everything was going pretty smooth. However I've had three blue screens since then and am getting this error message:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000009f
    BCP1: 0000000000000004
    BCP2: 0000000000000258
    BCP3: FFFFFA8004185040
    BCP4: FFFFF80000B9C510
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\100713-30186-01.dmp
    C:\Users\Admin\AppData\Local\Temp\WER-80075-0.sysdata.xml

    I'm not too sure what's causing this but any help would be great!

    Thanks in advance!
      My Computer


  2. Posts : 3,056
    Windows 10
       #2

    Hello :)
    We need more information to work with, please follow the Blue Screen of Death (BSOD) Posting Instructions .
      My Computer


  3. Posts : 57
    Windows 7 x64
    Thread Starter
       #3

    Accomplished!

    Attachment 289236
      My Computer


  4. Posts : 3,056
    Windows 10
       #4

    Thanks :) !

    Two of the three dumps pertain issues with the Realtek card reader.
    The other indicates a problem with a USB related device, what do you have regularly
    plugged into the USB ports (I see an android modem and a reciver)?

    Code:
    BugCheck 1000009F, {4, 258, fffffa8004185040, fffff80000b9c510}
    
    *** WARNING: Unable to verify timestamp for RtsPStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for RtsPStor.sys
    Implicit thread is now fffffa80`04185040
    Probably caused by : RtsPStor.sys ( RtsPStor+77a2 )
    Stacks grow upwards and that is how we read them.
    It looks as if you either removed a card from the reader then the reader tried to stop
    and change it's power state or it was simply attempting to go idle either way it failed to complete
    the transition.
    Code:
    0xfffff880031af6b8 : 0xfffff80002ec85d2 : nt!KiCommitThreadWait+0x1d2
    0xfffff880031af6f8 : 0xfffff800030782f0 : nt!ExWorkerQueue+0x70
    0xfffff880031af700 : 0xfffff800030782f0 : nt!ExWorkerQueue+0x70
    0xfffff880031af708 : 0xfffff80002ec85d2 : nt!KiCommitThreadWait+0x1d2
    0xfffff880031af730 : 0xfffff800030d6a00 : nt!PnpShutdownEvent
    0xfffff880031af748 : 0xfffff80002ed50ea : nt!KeWaitForMultipleObjects+0x272
    0xfffff880031af798 : 0xfffff80002ed999f : nt!KeWaitForSingleObject+0x19f
    0xfffff880031af7c8 : 0xfffff80002ed7256 : nt!KeSetEvent+0x106
    0xfffff880031af7e8 : 0xfffff88000f47bb7 : ACPI!ACPIDispatchIrp+0x2a3
    0xfffff880031af7f0 : 0xfffff88000f7ee18 : ACPI!ACPIRootIrpQueryRemoveOrStopDevice
    *** WARNING: Unable to verify timestamp for RtsPStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for RtsPStor.sys
    0xfffff880031af858 : 0xfffff80002ee3b00 :nt!IopAllocateIrpPrivate+0xb0
    0xfffff880031af8b8 : 0xfffff800031409e1 : nt!IopSynchronousCall+0xe1
    0xfffff880031af928 : 0xfffff800032bf6c1 : nt!IopRemoveDevice+0x101
    0xfffff880031af9e8 : 0xfffff80002fd5053 : nt!PnpRemoveLockedDeviceNode+0x1a3
    0xfffff880031afa38 : 0xfffff800032bf214 : nt!PnpDeleteLockedDeviceNode+0x44
    0xfffff880031afa68 : 0xfffff800032bf320 : nt!PnpDeleteLockedDeviceNodes+0xa0
    0xfffff880031afad8 : 0xfffff80003350224 : nt!PnpProcessQueryRemoveAndEject+0xc34
    Code:
    lmvm RtsPStor
    start             end                 module name
    fffff880`0899d000 fffff880`089f4000   RtsPStor T (no symbols)           
        Loaded symbol image file: RtsPStor.sys
        Image path: \SystemRoot\system32\DRIVERS\RtsPStor.sys
        Image name: RtsPStor.sys
        Timestamp:        Thu Jul 21 08:52:49 2011


    The driver is pretty old!
    I wasn't able to determine which version you your PC has, please download and copy it's content
    to a notepad text file then upload here attached to your next post.




    Post back with the results!
      My Computer


  5. Posts : 57
    Windows 7 x64
    Thread Starter
       #5

    So when I went to the read checker tool it gave me this message:

    "Sorry,no realteak cardreader is found!"

    Also, the USB devices I plug in are my Android phone, flash drive, and wireless mouse.
      My Computer


  6. Posts : 3,056
    Windows 10
       #6

    I've asked for some advise on how to find your particular version, hang tight :) .

    In the meantime can you post a screenshot of the Hardware ID of the card reader from the device manager?

    Start Menu> type, devmgmt.msc
    find the card reader double click it, a window should open there is a Details tab click on it.
    Under Property select Hardware Ids, post a screenshot of that please.
      My Computer


  7. Posts : 57
    Windows 7 x64
    Thread Starter
       #7

    Thank you so much for taking the time to help me!

    Alright I'm not 100% sure what I'm looking for but don't seem to find any card reader.
      My Computer


  8. Posts : 3,056
    Windows 10
       #8

    Really? that is strange.
    Please post a picture of the device manager in general then.
      My Computer


  9. Posts : 57
    Windows 7 x64
    Thread Starter
       #9

    Sorry, having some internet issues. But here they are:

    Attachment 289271
    Attachment 289272
    Attachment 289273
      My Computer


  10. Posts : 3,056
    Windows 10
       #10

    This is awfully odd
    Your laptop does physically have a card reader right?
    Please post a screenshot of the hidden devices, even tough everything else point to it being active.

    Attachment 289336
      My Computer


 
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