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Windows 7: BSOD BugCheck 124 - Help please

28 Oct 2009   #1
Glandoux

Window 7 7600.16385
 
 
BSOD Win 7 BugCheck 124 - Help please

I'm getting this BSOD at least once every day.
I'm not sure if it could be a hardware problem, or a driver problem?
The dump analysis is not really clear, unless it's me having a problem understanding it.

So here's my dump file

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: SRV*d:\websymbols*http://msdl.microsoft.com/download/s...ols;D:\Symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c5b000 PsLoadedModuleList = 0xfffff800`02e98e50
Debug session time: Wed Oct 28 06:05:59.553 2009 (GMT-4)
System Uptime: 0 days 10:02:18.443
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8004a07028, b2000000, 10005}
Probably caused by : hardware
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004a07028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000010005, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------

BUGCHECK_STR: 0x124_GenuineIntel
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
STACK_TEXT:
fffff800`03fe7a98 fffff800`02c24903 : 00000000`00000124 00000000`00000000 fffffa80`04a07028 00000000`b2000000 : nt!KeBugCheckEx
fffff800`03fe7aa0 fffff800`02de1513 : 00000000`00000001 fffffa80`04a0aa60 00000000`00000000 fffffa80`04a0aab0 : hal!HalBugCheckSystem+0x1e3
fffff800`03fe7ae0 fffff800`02c245c8 : 00000000`00000728 fffffa80`04a0aa60 fffff800`03fe7e70 fffff800`03fe7e00 : nt!WheaReportHwError+0x263
fffff800`03fe7b40 fffff800`02c23f1a : fffffa80`04a0aa60 fffff800`03fe7e70 fffffa80`04a0aa60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`03fe7c90 fffff800`02c23dd5 : 00000000`00000008 00000000`00000001 fffff800`03fe7ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`03fe7cd0 fffff800`02c17e88 : fffffa80`064fe938 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`03fe7d00 fffff800`02ccb7ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`03fe7d30 fffff800`02ccb613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`03fe7e70 fffff800`02cd89ee : 00000000`00000002 00000000`00000000 fffff800`03fdb608 00000000`00000002 : nt!KiMcheckAbort+0x153
fffff800`03fdb5b0 fffff800`02cd83b7 : fffffa80`064fe8f0 00000000`00235907 00000000`00000000 00000000`00000102 : nt!KiReadyThread+0xe
fffff800`03fdb5e0 fffff800`02cd8e7e : 00000054`2430edc3 fffff800`03fdbc58 00000000`00235908 fffff800`02e48388 : nt!KiProcessExpiredTimerList+0x157
fffff800`03fdbc30 fffff800`02cd8697 : 0000001f`39797bc1 0000001f`00235908 0000001f`39797b3f 00000000`00000008 : nt!KiTimerExpiration+0x1be
fffff800`03fdbcd0 fffff800`02cd56fa : fffff800`02e45e80 fffff800`02e53c40 00000000`00000000 fffff880`03e79db0 : nt!KiRetireDpcList+0x277
fffff800`03fdbd80 00000000`00000000 : fffff800`03fdc000 fffff800`03fd6000 fffff800`03fdbd40 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
Followup: MachineOwner
---------
0: kd> lmvm hardware
start end module name
0: kd> lmvm hardware
start end module name



At first, my PC was often crashing when i was encoding movies to mp4, so i thought it was a problem.

But last night, i started the encoding a a file to see if it would crash. The encoding finished at 3am, but the computer crashed around 6am. So the PC was completely idle when it crashed..

Can somebody help me?
Many thanks,


My System SpecsSystem Spec
.
28 Oct 2009   #2
Glandoux

Window 7 7600.16385
 
 

I guess this thread should go under : Crashes and Debugging.

Sorry about that.
Can somebody move it there?

thanks,
My System SpecsSystem Spec
28 Oct 2009   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Glandoux View Post
I guess this thread should go under : Crashes and Debugging.

Sorry about that.
Can somebody move it there?

thanks,
G

are you overclocking?

Can you do us a favor and upload the actual dump file zipped. we can examine it in more details than the text you provided

ken
My System SpecsSystem Spec
.

28 Oct 2009   #4
Glandoux

Window 7 7600.16385
 
 

Here's the dump file.

Also, yes i am overclocking, but my system passed every stress test.
Memtest for 12+ hours
OCCT 3.1 for 6+ hours.

And i didn't have any problems, but sometimes, for some reason, the PC just crash.

thanks,
My System SpecsSystem Spec
28 Oct 2009   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Glandoux View Post
Here's the dump file.

Also, yes i am overclocking, but my system passed every stress test.
Memtest for 12+ hours
OCCT 3.1 for 6+ hours.

And i didn't have any problems, but sometimes, for some reason, the PC just crash.

thanks,
G

Ok so its definately hardware. Overclocking, Bios, heat,etc

HAL (hardware abstraction layer) probably caused it.

Since all the files involved are system files you should do a system file check
in search>cmd>right click run as admin> sfc /scannow

When done Im going to post the entire dump for you to look at.

Ken
My System SpecsSystem Spec
28 Oct 2009   #6
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

This is a typical overclocking crash which is to be expected when trying to dial in an overclock.

When overclocking the i7, the Prime error 124 relates to low CPU VTT or CPU Vcore voltage for the overclock being attempted. It's typical to get error 124 when the CPU VTT is too low. Raising the CPU VTT voltage should help get you more stable.
My System SpecsSystem Spec
28 Oct 2009   #7
Glandoux

Window 7 7600.16385
 
 

I'm running the sfc /scannow right now.

My QPI/VTT is already @ 1.4v right now.

thanks,
My System SpecsSystem Spec
28 Oct 2009   #8
zigzag3143

Win 8 Release candidate 8400
 
 

G
The dump was long so I zipped the total dump these are excerpts. This was caused by a hardware problem involving HAL, and atikmdag.sys (your video driver)
I know you have run memtest, and other tests.
things that can cause these kinds of hware problems
cpu, gpu, psu, memory, optical drives, mobo,
you should update the BIOS, video driver since both were implicated.
You should stop overclocking (if just to prove it is/isnt the cause)
You can re-run the memtest overnight intense mode.
the system file check should be run to eliminate system files as the cause

If you BSOD upload them.


Hope this helps

Ken
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\102809-29437-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c5b000 PsLoadedModuleList = 0xfffff800`02e98e50
Debug session time: Wed Oct 28 06:05:59.553 2009 (GMT-4)
System Uptime: 0 days 10:02:18.443
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004a07028, b2000000, 10005}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !thread;!analyze -v;r;kv;lmtn;lmtsmn
GetPointerFromAddress: unable to read from fffff80002f03000
THREAD fffff80002e53c40  Cid 0000.0000  Teb: 0000000000000000 Win32Thread: 0000000000000000 RUNNING on processor 0
Not impersonating
GetUlongFromAddress: unable to read from fffff80002e41b74
Owning Process            fffff80002e54140       Image:         <Unknown>
Attached Process          fffffa800366d9e0       Image:         System
fffff78000000000: Unable to get shared data
Wait Start TickCount      2316551      
Context Switch Count      7029972             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address nt!KiIdleLoop (0xfffff80002cd56a0)
Stack Init fffff80003fdbdb0 Current fffff80003fdbd40
Base fffff80003fdc000 Limit fffff80003fd6000 Call 0
Priority 16 BasePriority 0 UnusualBoost 0 ForegroundBoost 0 IoPriority 0 PagePriority 0
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff800`03fe7a98 fffff800`02c24903 : 00000000`00000124 00000000`00000000 fffffa80`04a07028 00000000`b2000000 : nt!KeBugCheckEx
fffff800`03fe7aa0 fffff800`02de1513 : 00000000`00000001 fffffa80`04a0aa60 00000000`00000000 fffffa80`04a0aab0 : hal!HalBugCheckSystem+0x1e3
fffff800`03fe7ae0 fffff800`02c245c8 : 00000000`00000728 fffffa80`04a0aa60 fffff800`03fe7e70 fffff800`03fe7e00 : nt!WheaReportHwError+0x263
fffff800`03fe7b40 fffff800`02c23f1a : fffffa80`04a0aa60 fffff800`03fe7e70 fffffa80`04a0aa60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`03fe7c90 fffff800`02c23dd5 : 00000000`00000008 00000000`00000001 fffff800`03fe7ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`03fe7cd0 fffff800`02c17e88 : fffffa80`064fe938 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`03fe7d00 fffff800`02ccb7ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`03fe7d30 fffff800`02ccb613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`03fe7e70 fffff800`02cd89ee : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153 (TrapFrame @ fffff800`03fe7e70)
fffff800`03fdb5b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiReadyThread+0xe

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004a07028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000010005, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`03fe7a98 fffff800`02c24903 : 00000000`00000124 00000000`00000000 fffffa80`04a07028 00000000`b2000000 : nt!KeBugCheckEx
fffff800`03fe7aa0 fffff800`02de1513 : 00000000`00000001 fffffa80`04a0aa60 00000000`00000000 fffffa80`04a0aab0 : hal!HalBugCheckSystem+0x1e3
fffff800`03fe7ae0 fffff800`02c245c8 : 00000000`00000728 fffffa80`04a0aa60 fffff800`03fe7e70 fffff800`03fe7e00 : nt!WheaReportHwError+0x263
fffff800`03fe7b40 fffff800`02c23f1a : fffffa80`04a0aa60 fffff800`03fe7e70 fffffa80`04a0aa60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`03fe7c90 fffff800`02c23dd5 : 00000000`00000008 00000000`00000001 fffff800`03fe7ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`03fe7cd0 fffff800`02c17e88 : fffffa80`064fe938 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`03fe7d00 fffff800`02ccb7ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`03fe7d30 fffff800`02ccb613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`03fe7e70 fffff800`02cd89ee : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff800`03fdb5b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiReadyThread+0xe


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------
My System SpecsSystem Spec
28 Oct 2009   #9
Glandoux

Window 7 7600.16385
 
 

Thanks for the info, it's really appreciated!

Results of the scan:
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

So this is ok for this.

I was somewhat suspecting the my video card could be the problem..
This is a new build (except for my video card, an old ati HD3850).
I already have the latest bios/driver for everything.

I guess i could run everything @ stock speed and see if the error occurs.
My System SpecsSystem Spec
28 Oct 2009   #10
Glandoux

Window 7 7600.16385
 
 

The only thing weird is that my system crashed when it was totally idled, doing nothing...
My System SpecsSystem Spec
Reply

 BSOD BugCheck 124 - Help please




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