BSOD playing Genshin Impact, Bugcheck 1e

[TwentyTwenty]

Hello everyone, I am getting a BSOD while playing a newly released game named Genshin Impact. My system is otherwise stable when I am not playing the game. After researching a bit I was able to get the dmp file results which I will post below. Other system info that may be relevant is:

CPU: Ryzen 3900x
Mobo: ASUS ROG Crosshair VII Hero
GPU: Nvidia 2070 Super

Thank you for your help, I'm not really sure how to address the issue. Dmp text below:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\100320-55473-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Windows\symbol_cache*[url=http://msdl.microsoft.com/download/symbols]Symbol information[/url]
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (24 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.24384.amd64fre.win7sp1_ldr_escrow.190220-1800
Machine Name:
Kernel base = 0xfffff800`03251000 PsLoadedModuleList = 0xfffff800`0348ac90
Debug session time: Sat Oct  3 13:15:00.814 2020 (UTC - 4:00)
System Uptime: 3 days 8:15:03.642
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
............................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff80003301141, 0, 7ffffff0000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+9bc1 )

Followup: MachineOwner
---------

18: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80003301141, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000007ffffff0000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt! ?? ::FNODOBFM::`string'+9bc1
fffff800`03301141 8a01            mov     al,byte ptr [rcx]

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000007ffffff0000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034ee100
 000007ffffff0000 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0x1E_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  1

EXCEPTION_RECORD:  fffff8800bcebdd8 -- (.exr 0xfffff8800bcebdd8)
ExceptionAddress: fffff80003301141 (nt! ?? ::FNODOBFM::`string'+0x0000000000009bc1)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 000007ffffff0000
Attempt to read from address 000007ffffff0000

TRAP_FRAME:  fffff8800bcebe80 -- (.trap 0xfffff8800bcebe80)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000007ffffff0000 rbx=0000000000000000 rcx=000007ffffff0000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003301141 rsp=fffff8800bcec010 rbp=0000000076f56244
 r8=0000000000000000  r9=0000000076fd62f8 r10=fffff8800bceca58
r11=0000000076f40000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt! ?? ::FNODOBFM::`string'+0x9bc1:
fffff800`03301141 8a01            mov     al,byte ptr [rcx] ds:000007ff`ffff0000=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800033cbae8 to fffff800032e4ba0

STACK_TEXT:  
fffff880`0bceb608 fffff800`033cbae8 : 00000000`0000001e ffffffff`c0000005 fffff800`03301141 00000000`00000000 : nt!KeBugCheckEx
fffff880`0bceb610 fffff800`032f3042 : fffff880`0bcebdd8 fffff880`0bcec130 fffff880`0bcebe80 00000000`00000001 : nt!KiDispatchException+0x1c8
fffff880`0bcebca0 fffff800`032f0d62 : 00000000`00000000 000007ff`ffff0000 00000000`00000000 fffff880`0bcec130 : nt!KiExceptionDispatch+0xc2
fffff880`0bcebe80 fffff800`03301141 : fffff880`0bce6204 fffff880`0bcec118 fffff880`0bcec110 fffff800`03306fda : nt!KiPageFault+0x422
fffff880`0bcec010 fffff800`0356abb9 : fffff880`00000000 00000000`76f40000 fffff880`00000000 fffff880`00000000 : nt! ?? ::FNODOBFM::`string'+0x9bc1
fffff880`0bcec0a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PspGetSetContextInternal+0x265


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+9bc1
fffff800`03301141 8a01            mov     al,byte ptr [rcx]

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+9bc1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5c6e1cbd

FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!_??_::FNODOBFM::_string_+9bc1

BUCKET_ID:  X64_0x1E_c0000005_nt!_??_::FNODOBFM::_string_+9bc1

Followup: MachineOwner
---------

 

[file3456]

Is the Chrome process still on when you game? Look in Task Manager.

 

[TwentyTwenty]

Is the Chrome process still on when you game? Look in Task Manager.

Yes I usually have chrome in the background while gaming. That hasnt been an issue for me in the past though (at least with other games)

 

[axe0]

Pleasr follow Blue Screen of Death (BSOD) Posting Instructions