Solved BSOD after reinstalling drivers + win 7 on a new hard drive

Ramillionaire · Apr 8, 2015

Hello,

I was in the process of updating my drivers on a new hard drive (Old one failed), after re-installing windows 7 on it, when i got a BSOD. I feel like it might have something to do with one of the drivers i installed/re-installed, but the log's below so feel free to have a look. I've created a number of restore points as well as a system repair disk.

Thanks!

Boozad · Apr 8, 2015

Welcome to 7F.

Please fill out your System Specs.

Information

At 7F we rely heavily on knowing what hardware you have in your system, by filling out your system specs in the manner outlined below your specs will follow you round in every single post so we can see your hardware configuration at the click of a button without having to trawl through threads to find them.

Follow http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html to fill in your System Specs with as much info as possible.

Your single BSOD is pointing at an error with your hard drive. Considering you've already had a hard drive fail it would lead me to thinking your SATA controller on your motherboard sounds suspect.

Code:

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc8060d4f8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 000000000d887880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff900c1a9ff80, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


[COLOR=Red][B]ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware[/B][/COLOR]

BUGCHECK_STR:  0x7a_c0000185

CUSTOMER_CRASH_COUNT:  1

Run the following checks just to verify your drive is OK. Do you have a spare SATA port on your motherboard you could connect your hard drive to?

Hardware Diagnostics

HARD DRIVE TESTS

:ar: Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

:ar: Run chkdsk. http://www.sevenforums.com/tutorials/433-disk-check.html

Golden · Apr 8, 2015

***Edit*** LOL! Sorry Gav....didn't see you come on

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[B][COLOR="Red"]BugCheck 7A[/COLOR][/B], {fffff6fc8060d4f8, ffffffffc0000185, d887880, fffff900c1a9ff80}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+10dc77 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  [B][COLOR="red"]Typically caused by
a bad block in the paging file or disk controller error.[/COLOR][/B] Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc8060d4f8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 000000000d887880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff900c1a9ff80, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

[B][COLOR="red"]DISK_HARDWARE_ERROR: There was error with disk hardware[/COLOR][/B]

Since you replaced the hard drive with a new? one, the error must be the SATA cable between the hard disk and/or SATA port on the motherboard. Try a new SATA cable and lets see if the issue still occurs.

Boozad · Apr 8, 2015

Great minds Colin mate!

Ramillionaire · Apr 8, 2015

Thanks for the quick reply! Updated my system specs, tell me if you need anything else.

Passed the SMART and Short Generic tests, in Seatools, but failed the Short Drive Self Test and the Long Generic test. Ran chkdsk at boot and it came back clean. In the past, i had some problems detecting my old hard drive in the boot manager and BIOS. It'd come up with an error about checking the cable connection, but i didn't think much of it as the hard drive was failing by that point. I have, however, had that error pop up more than a few times with the new hard drive as well. I usually open my laptop up and refit the SATA cable, and that usually works, so i think you might be right about replacing it.

There are no extra SATA ports on the outside of my laptop. Do they usually have more than one SATA ports on the motherboards of laptop computers? Also is the process for replacing the SATA cable on a laptop computer the same as it is on a desktop computer?

Also, I've had another BSOD since posting this. Not sure if it'll help, but i've attached the DM logs for it anyway. Thanks!

Ramillionaire · Apr 12, 2015

If anyone has any advice on replacing HD cables or motherboards in laptops, that'd be appreciated

Golden · Apr 12, 2015

Its usually never attempted by DIY'ers because the components are so packed in there.....and its expensive. Your best bet is a specialty store unfortunately.

Ramillionaire · Apr 12, 2015

Thank you, you both have been very helpful!

Boozad · Apr 12, 2015

Apologies that I missed your replies, I'm not sure how they slipped me by. Golden has you covered in his last post, please let us know how you get on.

Solved BSOD after reinstalling drivers + win 7 on a new hard drive

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