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#11
Please update your BIOS, you have version A12 but A13 is available.
Product Support | Dell US
Code:BIOS Version: Alienware A12, 8/20/2012
Please update your BIOS, you have version A12 but A13 is available.
Product Support | Dell US
Code:BIOS Version: Alienware A12, 8/20/2012
According to the Dell Website (using the link you provided), A12 is the latest and greatest available. A13 is not offered as an option. Screenshot is attached
I wonder if you see the update because of the computer/version you are using?
That page is detecting OS version and the A13 in your screenshot mentions Windows 8.1 - I'm using Win10 and it only shows A12 for me.
I have an M17xR3, the BIOS options you found are for an M17XR4
I searched for M17xRx, that is what is in your specs.
But I see it yes, no BIOS updates available.
Please reinstall every driver from Dell, this replaced any corrupted driver, possibly updates some and may help something.
After that, try to run driver verifier.
Diagnostic Test
DRIVER VERIFIER
WarningPlease make a backup of your important files and get your rescue media or create one.
Please create a restore point.
Please follow this tutorial to run driver verifier.
Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.
Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.
If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.
NoteYour system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
Thanks..this may take awhile as there are quite a few Dell Drivers. At this point, do you think it is likely a software rather than hardware issue?
Looking at the usual causes of the most common crash, the 0x101(CLOCK_WATCHDOG_TIMEOUT), which are
- Device driver,
- BIOS bug,
- hardware defect
if drivers reinstalling/updating doesn't help and driver verifier doesn't flag anything we are probably looking at a hardware issue.
With the 0x101 it would be the challenge to find software causes.