BSOD Error 124 ntoskrnl.exe+4b18cc - During Load


  1. Posts : 2
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD Error 124 ntoskrnl.exe+4b18cc - During Load


    Hello,

    I've been running into this error a few times a day recently. It's typically if the PC is under load - playing games/leaving one running.

    It started happening more recently when I upgraded my ram, I've been running memtest86+ but haven't hit anything yet after several passes.

    When looking at the blue screen dump, it shows this address, but I'm not sure how to investigate further:
    ntoskrnl.exe+4b18cc.

    Does any one have recommendations or further information that can be extracted from the dumps?

    It's an Alienware Aurora-R1 with 12 GB of G.Skill F3-12800CL9 running Win 7 x64, bios A11. No overclocking has been done and the ram is set to XMP.

    Let me know if there's any additional info I should provide.

    Thanks!
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please uninstall Realtemp, it uses a driver that is from 2008 and known for causing bluescreens.

    Please check your (motherboard) manufacturer for driver updates for the Silicon Image SATALink controller drivers.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.
    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below


    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
    • CPU
    • Mainboard
    • Memory
    • SPD*
    • Graphics

    *SPD shows the details of each module, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each module.

    Please post each screenshot in your next reply/replies.




    STOP 0x124 Troubleshooting

    Read carefully before proceeding.



       Warning
    If you're overclocking your system, revert back to stock clocks now.

       Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE

     CPU TEST


    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 7 Help Forums

       Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    TWO

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Help Forums

       Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    THREE

     HDD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.
       Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.





    FOUR

     GPU TEST


    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 7 Help Forums

       Note
    Run Furmark for around 30 minutes.

       Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My Computer


  3. Posts : 2
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Thanks for the reply and recommendations!

    I've attached the CPU-Z screenshots and update my system specs.

    I don't see RealTemp. My PC came with ThermalController from Alienware and I've had it disabled, I can completely uninstall it if that's what you were referring to. Or is RealTemp called or listed somewhere else?

    Memtest86+ looked okay after 7 hrs when I woke up this morning, however, I left it running while I was out and the PC was off when I returned. Does this indicate a memory/processor/power issue? I don't think memtest leaves a log anywhere right?

    Also, I've been running the sticks through memtest86+ on another PC individually. I bought 4 sticks and have only been using 3 in the problematic PC so they can run at 1600. I've been rotating 1 of the sticks out to the other PC and running memtest86+, I haven't found anything on any of them in the other PC yet and even with each stick having been rotated, I still get the crashes.

    Is it possible the RAM itself is okay, but is unstable running at XMP even without system overclocks? Should I put it to a lower speed profile?

    I'll uninstall those apps/drivers and run through the other tests in the meantime and let you know how they go.

    4. Furmark - worked fine, screen attached.
    Last edited by Golblez; 24 Jan 2016 at 21:01.
      My Computer


 

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