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Windows 7: Random BSOD STOP: The bugcheck was: 0x0000000a

10 Jun 2017   #1
jester15x

Windows 7 x64 Home Premium
 
 
Random BSOD STOP: The bugcheck was: 0x0000000a

Hello Folks,
I'm new here and have visited this site many times for helpful information over the years. I built my Gaming PC back in 2012. About 2 months ago I installed a new 3TB Hard drive, recently I just added HTC Vive and a new Hephaestus USB Gaming Headset, which at current are all up-to-date. I do thorough maintenance and my PC still runs tip top shape. Currently, I have run SFC, Chkdsk %systemdrive% /f or /r to keep up on the condition. However, recently I have some odd random BSOD much of what I have discovered is hardware plugged into specific USB slots. HTC Vive works better in 2.0 slots as the Sensor Towers stop functioning after a period of time in 3.0 because they go into standby mode. In addition, the power would go off in my Main USB slots due to the USB Selective Suspend Setting being enabled which was causing some issues like my Razer Anansi Keyboard would stop functioning because the power would stop going to them, so I would rarely get a BSOD. The other day I ran Verifier.exe for 40hours and the only driver that caused me a BSOD was my fltsrv.sys which is related to my Acronis Software which I was using Acronis 2014, I now have since changed that and am using Acronis 2017. My PC is mostly a "clean" install as the 3 backups I have are all "clean" installs shy just a few programs which have been all updated.
I just experienced an odd BSOD which was a stop message:
The bugcheck was: 0x0000000a (0xffff80001b0362d0, 0x0000000000000002, 0x0000000000000000, 0xfffff8000eb4067f) Which in my research isn't as serious as other BSOD as it tends to point to a bad pointer or pageability problem.
I know it can't be my memory as I ran Memtest not more than a month ago for about 5 hours with no error. Everything else checks green. So I'm currently at a loss. I was hoping someone here could help me out with the DMP file if I post it? I have included my PC specs in my profile, however would be more than willing to provide them again if desired. Could someone please help me out? ZIP File posted!

Thanks,
Christian



Custom built PC Specs:
Computer type PC/Desktop Computer Manufacturer/Model Number Gigabyte, Custom Build OS Windows 7 x64 Home Premium CPU Intel Quad Core i53470 @3.20ghz Motherboard Z77X-D3H 3D BIOS 5/11/2012 Memory 16gig Graphics Card(s) Nvidia Geforce 980 GTX Sound Card N/A Monitor(s) Displays LG 3D Monitor DM2350D Screen Resolution 1920x1080 Hard Drives 1 3TB C: OS
and 2 Internal 335gig Storage Drives PSU





Attached Files
File Type: zip CHRISTIAN-PC-Sat_06_10_2017_205924_93.zip (345.5 KB, 1 views)
My System SpecsSystem Spec
.
11 Jun 2017   #2
axe0

Windows 10 Pro
 
 

Temporary remove TrendMicro as a test.
Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums

Code:
0: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`0562c000 fffff880`06442000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Mar 16 23:38:35 2017 (58CB13EB)
    CheckSum:         00DD12FA
    ImageSize:        00E16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
11 Jun 2017   #3
jester15x

Windows 7 x64 Home Premium
 
 

I will give this a go right now. Do I uninstall Trend Micro or just shut it down?

Thanks for the quick reply axe0!
My System SpecsSystem Spec
.

11 Jun 2017   #4
axe0

Windows 10 Pro
 
 

Shutting down won't help, it is about the drivers which will be/are still loaded when closing Trend micro.
My System SpecsSystem Spec
11 Jun 2017   #5
jester15x

Windows 7 x64 Home Premium
 
 
Update

Hey axe0,
Since my last post I have removed Nvidia with DDU, which I already had installed on my computer, and reinstalled Nvidia 382.53 minus the 3D Components and HD Audio Driver and it seems/feels like my computer is running much faster. I actually don't use the 3D components of Nvidia and I'm even wondering if I would get better performance from my Hephaestus gaming headset, because the headset is USB but yet static was coming through with the sound. Could there be some interference? Additionally, would it be better to run Nvidia from now on without those components?

I'll keep you posted on when I remove Trend Micro..

Thanks,
Christian
My System SpecsSystem Spec
11 Jun 2017   #6
axe0

Windows 10 Pro
 
 

If you don't need those programs you can just uncheck them through custom installation
My System SpecsSystem Spec
13 Jun 2017   #7
jester15x

Windows 7 x64 Home Premium
 
 

Hey axe0,
Once again thanks for the assist, currently I haven't had an incident since removing those Nvidia components. So from this day forward I will keep 3D Components and HD Audio Driver out of my install selection. I did a clean uninstall of Trend Micro as well as it has it's own clean uninstall utility and mind you I didn't leave it off for long. In the 9 years I've been using Trend Micro I haven't run into any issues so I didn't want to keep myself open to attack for too long. Since the drivers are constantly loaded I wander after I ran Verifier.exe for 40 hours it would have come up with some issue right? However, it was the old Acronis driver that caused me a BSOD. So I fixed that. I kept Trend Micro off for half a day, but was cringing the entire time...lol How could nvlddmkm.sys cause so much trouble to cause a BSOD event IRQL higher than Microsoft driver?

Thanks,
Christian
My System SpecsSystem Spec
13 Jun 2017   #8
axe0

Windows 10 Pro
 
 

Quote:
Since the drivers are constantly loaded I wander after I ran Verifier.exe for 40 hours it would have come up with some issue right?
Doesn't have to be, if the drivers do not violate any rule in that period driver verifier won't crash the system because of those drivers.


Quote:
How could nvlddmkm.sys cause so much trouble to cause a BSOD event IRQL higher than Microsoft driver?
The memory exists of 2 modes of memory, kernel mode and user mode.
Kernel mode is everything that runs at the administrator privilege.
User mode is everything that doesn't run at administrator privilege.
Only in kernel mode a crash can occur, because user mode data cannot access kernel mode data. It is 1 of the protection mechanisms of Windows.
Everything below is in kernel mode.

The CPU processes actions in a certain order called IRQL (Interrupt ReQuest Level). The higher the IRQL level, the sooner the CPU executes the instructions related to it. So instructions with IRQL level 2 will be executed sooner than instructions with IRQL level 1. Even when the instructions with IRQL level 1 is waiting longer in the line, hence the 'interrupt'.
Any instruction that has IRQL level 2 or higher is being run in non-paged memory, anything below is run in paged memory.

Non-paged memory is memory that is directly available in the RAM, paged memory is memory that is available in the RAM and pagefile. With paged memory, the system moves the data back and forward between the RAM and pagefile, this is called paging.

The rules with non-paged memory is that no invalid memory, pageable memory or protected memory* may be referenced. If this would happen a so-called pagefault would occur. When a pagefault occurs in non-paged memory, either of the rules have been violated. Because either of the rules have been violated a BSOD event occurs resulting in a system crash.

*Memory has a certain level of protection, like read and write protection. A process you see in task manager may set its assigned memory a certain level of protection. I'll reference this process as process A.
Let's say process A assigns a write protection to its memory. If another process wants to write to the memory in IRQL levl 2 that was assigned to process A, a pagefault occurs and thus a BSOD event occurs.


This is basically how a few things in Windows work.
My System SpecsSystem Spec
14 Jun 2017   #9
jester15x

Windows 7 x64 Home Premium
 
 

Hey axe0,

Thanks for the explanation, I now have a better understanding as to why issues like this arise. Unfortunately, as I was getting the new updates, once I restarted to get the updates it hit another BSOD, this time though a USB Driver as I have Windows 7 to stop at Blue Screens so I can read them. I will once again post the information In ZIP file and appreciate any help. I simply don't get what it could be as anything new that I have connected to my computer I have updated drivers and even went through Device Manager to try to update drivers that way. I have also tried to install Intel Utility to check for any outdated USB 3.0 Drivers and nothing needed updating, and I did this several days ago when I was doing my verifier checks. Im currently in Safe Mode with Networking as I can't get back desktop, I have tried repairing my start up but nothing could be found, so hopefully I can find the culprit with your help and remove it so I can get back up and running.

This is the new BugCheck:
0x00000019 (0x0000000000000021, 0xfffff8a00271f000, 0x0000000000002810, 0x0000000000002800



Thanks,
Christian


Attached Files
File Type: zip CHRISTIAN-PC-Wed_06_14_2017__61433_16.zip (327.7 KB, 1 views)
My System SpecsSystem Spec
14 Jun 2017   #10
axe0

Windows 10 Pro
 
 

Hi jester15x,

There is no need to PM or VM me. I understand what you're going through, but I'm most of the day working and late home. When I have time I go through all notifications.

You'll want to use Gigabyte drivers for pretty much every driver.
My System SpecsSystem Spec
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