Random BSOD STOP: The bugcheck was: 0x0000000a

[jester15x]

Hello Folks,
I'm new here and have visited this site many times for helpful information over the years. I built my Gaming PC back in 2012. About 2 months ago I installed a new 3TB Hard drive, recently I just added HTC Vive and a new Hephaestus USB Gaming Headset, which at current are all up-to-date. I do thorough maintenance and my PC still runs tip top shape. Currently, I have run SFC, Chkdsk %systemdrive% /f or /r to keep up on the condition. However, recently I have some odd random BSOD much of what I have discovered is hardware plugged into specific USB slots. HTC Vive works better in 2.0 slots as the Sensor Towers stop functioning after a period of time in 3.0 because they go into standby mode. In addition, the power would go off in my Main USB slots due to the USB Selective Suspend Setting being enabled which was causing some issues like my Razer Anansi Keyboard would stop functioning because the power would stop going to them, so I would rarely get a BSOD. The other day I ran Verifier.exe for 40hours and the only driver that caused me a BSOD was my fltsrv.sys which is related to my Acronis Software which I was using Acronis 2014, I now have since changed that and am using Acronis 2017. My PC is mostly a "clean" install as the 3 backups I have are all "clean" installs shy just a few programs which have been all updated.
I just experienced an odd BSOD which was a stop message:
The bugcheck was: 0x0000000a (0xffff80001b0362d0, 0x0000000000000002, 0x0000000000000000, 0xfffff8000eb4067f) Which in my research isn't as serious as other BSOD as it tends to point to a bad pointer or pageability problem.
I know it can't be my memory as I ran Memtest not more than a month ago for about 5 hours with no error. Everything else checks green. So I'm currently at a loss. I was hoping someone here could help me out with the DMP file if I post it? I have included my PC specs in my profile, however would be more than willing to provide them again if desired. Could someone please help me out? ZIP File posted!

Thanks,
Christian



Custom built PC Specs:
Computer type PC/Desktop Computer Manufacturer/Model Number Gigabyte, Custom Build OS Windows 7 x64 Home Premium CPU Intel Quad Core i53470 @3.20ghz Motherboard Z77X-D3H 3D BIOS 5/11/2012 Memory 16gig Graphics Card(s) Nvidia Geforce 980 GTX Sound Card N/A Monitor(s) Displays LG 3D Monitor DM2350D Screen Resolution 1920x1080 Hard Drives 1 3TB C: OS
and 2 Internal 335gig Storage Drives PSU

 

[axe0]

Temporary remove TrendMicro as a test.
Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so :ar: NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums

0: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`0562c000 fffff880`06442000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Mar 16 23:38:35 2017 (58CB13EB)
    CheckSum:         00DD12FA
    ImageSize:        00E16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[jester15x]

I will give this a go right now. Do I uninstall Trend Micro or just shut it down?

Thanks for the quick reply axe0!

 

[axe0]

Shutting down won't help, it is about the drivers which will be/are still loaded when closing Trend micro.

 

[jester15x]

Update

Hey axe0,
Since my last post I have removed Nvidia with DDU, which I already had installed on my computer, and reinstalled Nvidia 382.53 minus the 3D Components and HD Audio Driver and it seems/feels like my computer is running much faster. I actually don't use the 3D components of Nvidia and I'm even wondering if I would get better performance from my Hephaestus gaming headset, because the headset is USB but yet static was coming through with the sound. Could there be some interference? Additionally, would it be better to run Nvidia from now on without those components?

I'll keep you posted on when I remove Trend Micro..

Thanks,
Christian

 

[axe0]

If you don't need those programs you can just uncheck them through custom installation

 

[jester15x]

Hey axe0,
Once again thanks for the assist, currently I haven't had an incident since removing those Nvidia components. So from this day forward I will keep 3D Components and HD Audio Driver out of my install selection. I did a clean uninstall of Trend Micro as well as it has it's own clean uninstall utility and mind you I didn't leave it off for long. In the 9 years I've been using Trend Micro I haven't run into any issues so I didn't want to keep myself open to attack for too long. Since the drivers are constantly loaded I wander after I ran Verifier.exe for 40 hours it would have come up with some issue right? However, it was the old Acronis driver that caused me a BSOD. So I fixed that. I kept Trend Micro off for half a day, but was cringing the entire time...lol How could nvlddmkm.sys cause so much trouble to cause a BSOD event IRQL higher than Microsoft driver?

Thanks,
Christian

 

[axe0]

Since the drivers are constantly loaded I wander after I ran Verifier.exe for 40 hours it would have come up with some issue right?

Doesn't have to be, if the drivers do not violate any rule in that period driver verifier won't crash the system because of those drivers.

How could nvlddmkm.sys cause so much trouble to cause a BSOD event IRQL higher than Microsoft driver?

The memory exists of 2 modes of memory, kernel mode and user mode.
Kernel mode is everything that runs at the administrator privilege.
User mode is everything that doesn't run at administrator privilege.
Only in kernel mode a crash can occur, because user mode data cannot access kernel mode data. It is 1 of the protection mechanisms of Windows.
Everything below is in kernel mode.

The CPU processes actions in a certain order called IRQL (Interrupt ReQuest Level). The higher the IRQL level, the sooner the CPU executes the instructions related to it. So instructions with IRQL level 2 will be executed sooner than instructions with IRQL level 1. Even when the instructions with IRQL level 1 is waiting longer in the line, hence the 'interrupt'.
Any instruction that has IRQL level 2 or higher is being run in non-paged memory, anything below is run in paged memory.

Non-paged memory is memory that is directly available in the RAM, paged memory is memory that is available in the RAM and pagefile. With paged memory, the system moves the data back and forward between the RAM and pagefile, this is called paging.

The rules with non-paged memory is that no invalid memory, pageable memory or protected memory* may be referenced. If this would happen a so-called pagefault would occur. When a pagefault occurs in non-paged memory, either of the rules have been violated. Because either of the rules have been violated a BSOD event occurs resulting in a system crash.

*Memory has a certain level of protection, like read and write protection. A process you see in task manager may set its assigned memory a certain level of protection. I'll reference this process as process A.
Let's say process A assigns a write protection to its memory. If another process wants to write to the memory in IRQL levl 2 that was assigned to process A, a pagefault occurs and thus a BSOD event occurs.


This is basically how a few things in Windows work.

 

[jester15x]

Hey axe0,

Thanks for the explanation, I now have a better understanding as to why issues like this arise. Unfortunately, as I was getting the new updates, once I restarted to get the updates it hit another BSOD, this time though a USB Driver as I have Windows 7 to stop at Blue Screens so I can read them. I will once again post the information In ZIP file and appreciate any help. I simply don't get what it could be as anything new that I have connected to my computer I have updated drivers and even went through Device Manager to try to update drivers that way. I have also tried to install Intel Utility to check for any outdated USB 3.0 Drivers and nothing needed updating, and I did this several days ago when I was doing my verifier checks. Im currently in Safe Mode with Networking as I can't get back desktop, I have tried repairing my start up but nothing could be found, so hopefully I can find the culprit with your help and remove it so I can get back up and running.

This is the new BugCheck:
0x00000019 (0x0000000000000021, 0xfffff8a00271f000, 0x0000000000002810, 0x0000000000002800



Thanks,
Christian

 

[axe0]

Hi jester15x,

There is no need to PM or VM me. I understand what you're going through, but I'm most of the day working and late home. When I have time I go through all notifications.

You'll want to use Gigabyte drivers for pretty much every driver.

 

[jester15x]

Hey axe0,
Thanks for the reply and my apologies, that's why I said I hated having to do that, but no worries. Im going to just go back to a backup and before I install any games. Im going to uninstall ALL USB Drivers and reboot from Device Manager and let Windows refresh the USB Stack as USB Deview, pulled up a crazy list of all the USB entries I have over the 5 years Ie had this computer, I'm just wandering if I need to clean house...

Thanks,
Christian

 

[axe0]

You'll want to check Gigabyte for the latest drivers.
When was the last time your system was cleaned of dust and thermal paste replaced?

 

[jester15x]

Hey axe0,
Over the years I have checked with Gigabyte and the same BIOS update has been offered for mouse functionality. Gigabyte website and some IT friends I have spoken too recommend not updating the BIOS if the system is functioning, so I tried Intel and downloaded an Intel Driver Utility Tool to check my system but it came up with nothing to update. I know for a fact I needed to update the drivers for my hardware so I looked into Driver Utilities and came across Driver Easy, which has been a "blessing", I had 34 outdated drivers as it pulls from a database of all the manufacturer's websites https://www.drivereasy.com/. Normally I'm one to shy away from software like this but I recommend it for anybody. I imagine the generic_usb_driver issue I had could be related to this, so far since yesterday afternoon, I haven't run into any problems (crosses fingers). I haven't replaced any thermal paste in my PC, to be honest that's the one thing I'm uncomfortable with doing. I took my PS3 to a guy sometime ago and I know I can get another 8 to 10 years out of it, but if applied wrong it can bubble up or leak around the sides and you can ruin the mobo...Is PC easier or different in someway? Id be willing to try if things were a bit easier. Putting together the computer is easy but applying the thermal paste is where I would be concerned.

Thanks,
Christian

 

[axe0]

I agree with Gigabyte and your friends, but I'm only talking about drivers, not the BIOS.

Tools like drivereasy are strongly not recommended!
Gigabyte will provide 99% of all drivers you need, any drivers like for GPU and peripheral just get those from the manufacturer. Don't go through the trouble of searching for software to make it 'easy', spend a few minutes searching for the right drivers. Using tools like drivereasy is more than definitely a regret!

 

[jester15x]

Hey axe0,
I know your feeling on this and trust me I'm the same way but this program lists all your PC components specs and everything down to there manufacturer. It pulls and updates from the manufacturer, I was looking at each driver and there version, and when it pulled from Intel I was installing Intel components and updating as needed, if there are any issues I can revert back. So right now the proof is in the pudding and so far I have had no issues in fact my computer is running solid. My wife back in college was also having many BSOD, of driver related issues and chose to install a similar Driver Utility and for 10 years she says has never had a driver or BSOD related issue, so at the moment I keep my reservations and will see what happens but right now I'm in great shape, my PC also boots much faster than it ever did and performance in my games has also improved by a large margin, so at the moment just going to kick back and see. Additionally, I checked Gigabyte's website for drivers and they offer no support for drivers what so ever, when I do a search it pulls up Ads but nothing official from Gigabyte. Like I said I was trying Gigabytes site even way before this but they have never offered support regarding drivers.

In terms of thermal paste I found Arctic MX-4 which seems to be the best recommended non-conducive and easiest to apply thermal paste even for beginners. I watched some videos and firmly believe I can accomplish this, so thanks for the heads up on that, but I'll keep you posted.

Thanks,
Christian

 

[axe0]

Performance improvements is usually due to lack of system maintenance, this would be unnoticeable for many if they just perform some maintenance once in a while.

 

[jester15x]

I actually perform maintenance weekly, running CCleaner, I have Raxco Perfect Disk for defragging, and also run sfc /scannow, and chkdsk, and now I can run Verifier for driver complications if I ever need to now for more comprehensive maintenance. I would say over the years I have a better handle on pc maintenance then most. So I definitely take care of my pc, but I'll admit I was having problems with getting the best and updated drivers. So as a last ditch effort to avoid any further driver complications and stop the BSOD, I feel better in the choice I made. Here are some screenshots if you care to look at them.

Thanks,
Christian

 

[axe0]

You'll may want to use advanced disk cleanup to save space from WU updates that are redundant, old driver package installations (from WU), temp folders and a few more. Ccleaner is an addition to temp folders and other log files mainly.

One last thing about driver update programs, you may be aware of it. Programs will always have bugs in them, 1 small bug could corrupt the downloads and thus the drivers you're trying to install.

 

[jester15x]

Hey axe0,
That's great advice I didn't think about Advanced Disk Cleanup, I use jv16powertools and when I run it's Registry info tool, it tells me that 90% of the registry is comprised of Windows updates or anything relating to Windows, the other 10% is my 3rd party programs. I will post my CCleaner settings, as there is some conflicting information on what to remove, but the settings I have, I have been using since CCleaner release. So want to be sure it's safer to remove certain things.

Once again thanks for the guidance and recommendations, you helped me greatly on the my BSOD and took all your advice and made changes as necessary. I'll keep an eye on the Driver easy program, but much like jv16powertools there is way to save settings or revert back if something doesn't go right. My settings are posted below for CCleaner.

Thanks,
Christian

 

[axe0]

This jv16powertools doesn't look right, looks like some all-in-one tool which are usually a no go to me.

Most importantly, any tool that claims to cleanup the registry or fix things in the registry is a big no.
Checking the main stuff in Wikipedia article, which looks like its been written by the company making jv16powertools (this is for me personally also a negative effect because it looks to be subjective). All those 'features', I don't see a reason to get this program since many, if not all, options are already in Windows, though some invisible for many (for (stability) reasons).

This is just my opinion, I won't try to convince you to not use this tool since you have control over your OS


About Ccleaner,
- I have everything in IE checked, because I don't use it.
- Windows Explorer: Run (in Start Menu) and Network Passwords are unchecked
- System: Memory dumps, Chkdsk File fragments, WER, Start Menu shortcuts and Desktop shortcuts are unchecked
- Advanced: Old Prefetch data checked
This way I don't remove any data that may be crucial when my system becomes unstable, making troubleshooting easier since I wouldn't miss anything.

I'm not sure I understand what you mean by "as there is some conflicting information on what to remove". As far as I see there is no conflicted information.