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Windows 7: Crashes and freezing, no BSOD, possible hardware issue?

12 Dec 2009   #31
usasma
Microsoft MVP

 
 

Nope, no memory dumps there.
Does the system crash to a Blue Screen - or does it just lock up?


My System SpecsSystem Spec
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12 Dec 2009   #32
etothex

W7x64 RC
 
 

It either just locks up and I have to press the reset button or it just restarts itself. Never shows a blue screen.
My System SpecsSystem Spec
13 Dec 2009   #33
usasma
Microsoft MVP

 
 

OK, freezes and crashes aren't my area of expertise, but let's give it a try.

First, there are errors in the MSINFO32 report that refer to these devices:
Quote:
ACPI\ATK0110 - Asus ACPI driver utility
USB\VID_091E&PID_0003 - Garmin GPSmap
HID\VID_046D&PID_C049 - Logitech GS Lazer Mouse
HID\VID_06A3&PID_8020 - Saitek Controller or Keyboard
For the Asus driver (I'd think that this was the most likely cause, but cannot be sure), download this driver: ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit from the Utilities section on this page: ASUSTeK Computer Inc.-Support- download_item_mkt

Please download new drivers for the other devices above, then uninstall them, then install the new drivers (to fix any corruption that may be present).

Finally, try this process to get a dump file on the hung process: https://www.sevenforums.com/crash-loc...g-process.html
My System SpecsSystem Spec
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13 Dec 2009   #34
Geo64

Win7
 
 

I'd recommend updating to the RTM because this 7100 is going to expire fairly soon anyhow. Not really much sense debugging for a system that will only be going for a little bit.
My System SpecsSystem Spec
13 Dec 2009   #35
etothex

W7x64 RC
 
 

Quote   Quote: Originally Posted by Geo64 View Post
I'd recommend updating to the RTM because this 7100 is going to expire fairly soon anyhow. Not really much sense debugging for a system that will only be going for a little bit.
It expires in June. That's plenty of time to try to figure this out.
My System SpecsSystem Spec
13 Dec 2009   #36
Geo64

Win7
 
 

It's only a recommendation. Also, this way you can be certain that the original media installer is not corrupted and 7600 should be more stable just because it's updated and newer. 7100 was great though, I'd have to say as well.

It's just a good troubleshooting method to run latest in any case. Not trying to stop anyone from helping you here though. As I said, only a highly recommended suggestion.

I have a hunch that if you install the RTM with or without a format, problems gone. Format is suggested, however.
My System SpecsSystem Spec
14 Dec 2009   #37
etothex

W7x64 RC
 
 

Quote   Quote: Originally Posted by Geo64 View Post
It's only a recommendation. Also, this way you can be certain that the original media installer is not corrupted and 7600 should be more stable just because it's updated and newer. 7100 was great though, I'd have to say as well.

It's just a good troubleshooting method to run latest in any case. Not trying to stop anyone from helping you here though. As I said, only a highly recommended suggestion.

I have a hunch that if you install the RTM with or without a format, problems gone. Format is suggested, however.
I wish I had hope for better success by running the RTM version but as I was running 7100 from when it first became available and it only started having this problem recently I still feel there is a hardware issue, specifically with the USB as was seen in the MSInfo file in regards to the keyboard, mouse and Garmin. I uninstalled the ATK driver and downloaded the latest version. I also downloaded the latest mouse and keyboard drivers. I still have to download the Garmin driver update which was just released by Garmin 2 weeks ago and includes the proper W7x64 compatibilty

My system admin lent me an RTM copy for some testing so I will be installing that on another drive tonight to see how it goes. Keeping the fingers crossed.
My System SpecsSystem Spec
17 Dec 2009   #38
etothex

W7x64 RC
 
 

Alright I've installed the RTM version of W7x64 and I am still having issues. The computer has run twice overnight w/o incident but when I am using the computer, web browsing or watching a video on Hulu the system restarts itself the same as it had been. The difference now is that it hasn't done it when just idling.

Still no dump files or any indication on whats happening. I have disconnected the Garmin and it is still happening. I can't find any information in the system logs.

The next step will be switching over to a PS2 keyboard and seeing if the problems still occur. Next step after that is moving the Logitech G5 mouse to PS2 with the adapter. If that's still going on I plan to start small on repairing it. The PSU will be first and if that doesn't fix it then I will end up replacing my motherboard and processor.

Anyone have any thoughts?
My System SpecsSystem Spec
13 Jan 2010   #39
Jim Endersby

Windows 7 Professional 64-bit
 
 
Crashes with no BSOD or dump

I've been reading this with interest. I've just started having these symptoms since I installed the game Divinity Two: Ego Draconis. Every now and then, the system reboots without warning. No BSOD and no dump files (I've checked all the settings everyone's mentioned and memory dumps are enabled, etc).

I've updated the video and sound drivers and uninstalled and reinstalled the game. No change.

I'm starting to suspect that the problem is the SAPPHIRE HD 4850 DP 512MB GDDR3 PCI-E graphics card, an overclocked one that I added a while ago but which has simply never been pushed as hard as this game pushes it before, and that this is overtaxing the 300W standard PSU that came with the machine. Could any of you more experienced types tell me if that would cause the symptoms I'm having?

Many thanks (in anticipation). Jim
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 Crashes and freezing, no BSOD, possible hardware issue?




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