Troubleshooting Explorer.exe Crashing Issues

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  1. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #1

    Troubleshooting Explorer.exe Crashing Issues


    Troubleshooting Explorer.exe Crashing Issues



    [info2]I have seen lot of scenarios where users posting Explorer.exe crashing or stopped working issues. After troubleshooting lot of issues I'm posting here some common fixes that might help.[/info2]

    1. Most of the times the Explorer crashes due a bad or corrupt Context Menu the best way to troubleshoot is to download the ShellExView is an excellent tool to view and manage all installed shell extensions. The rule is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

    2. Then next thing to do is to run SFC /SCANNOW. The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed, or damaged versions with the correct versions if possible. Follow this document for further help SFC /SCANNOW Command - System File Checker

    3. If these steps files the Create a New Windows Profile sometimes a corrupt Windows Profile. Follow this Microsoft document for more help in creating New Profile and moving the files Fix a corrupted user profile

    4. If that fails then it might some some corrupt Windows Files that is causing the issue we could try to do a Repair Install. Follow this article for more info Repair Install

    5. If you still have the problem we have to investigate more then download the below Registry file

    Download : Registry Fix

    1. Right click on the .reg file and click on Merge.
    2. Click on the Run button in the Security Warning pop-up.
    3. Click on Continue (UAC), Yes, and OK when prompted.
    Then once the Explorer crashes it will create a Dump File under C:\Localdump then follow this article Dump Files - Upload to SevenForums from Step 2

    Thanks to Andre.Ziegler for creating the Registry file


    Hope this helps,
    Captain
    Troubleshooting Explorer.exe Crashing Issues Attached Files
    Last edited by Brink; 26 Jan 2013 at 11:15.
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  2. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #2

    Nice information, couple of days late for me

    This was on my laptop, did #2 & #4, and no difference.

    Clean install, fixed.
      My Computer


  3. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
    Thread Starter
       #3

    Dave76 said:
    Nice information, couple of days late for me

    This was on my laptop, did #2 & #4, and no difference.

    Clean install, fixed.
    That could be one of the Program that might have caused it that's why a Repair didn't fix it because if it's a third party Program that is corrupting Explorer.exe Repair won't fix it since Repair Install won't repair third party applications. Those scenarios the #5 would help in finding the culprit.
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  4. Posts : 936
    Windows 7 Ultimate 64 bit, Mac OS X 10.6
       #4

    Great tutorial Mate! Lot of people in problem, will be helped with it
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  5. Posts : 11,991
    Windows 7 Ultimate 32 bit
       #5

    Good information, Captain Jack.
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  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    Really nice information, Thanks from all Capt.
      My Computer


  7. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
    Thread Starter
       #7

    nokian73me said:
    Great tutorial Mate! Lot of people in problem, will be helped with it
    CarlTR6 said:
    Good information, Captain Jack.
    richc46 said:
    Really nice information, Thanks from all Capt.
    Thanks Abi, Carl and Rich !
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  8. Posts : 17,322
    Win 10 Pro x64
       #8

    Excellent Capt., This will come in handy!
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  9. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
    Thread Starter
       #9

    derekimo said:
    Excellent Capt., This will come in handy!
    Thanks Derek !
      My Computer


  10. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #10

    Good info Captain.
      My Computer


 
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