Intermittent Restarting BSOD

bounce2302

New member
Local time
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Last edited:

My Computer

OS
Windows 7
Hello Guys.

Basically to cut a long story short, this is relating to this thread that I posted the other day:
http://www.sevenforums.com/general-discussion/122524-startup-repair-problems-keep-occuring.html

-Windows 7 64bit
-Purchased Upgrade copy but clean installed
-Windows 7 installation 2 days old
-Computer less than 1 month old.

Logs etc attached.

Any other questions just ask.

Thanks a lot for any help/advice guys! :)


Sorry Bounce but you uploaded the APP and not the resultant DMP files. Those are what we need.

Ken
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
What an idiot. lol. :o

Attached the correct ones. Wasn't concentrating.

Thanks.
 

My Computer

OS
Windows 7
This is possible caused by this out of date driver:
Code:
ASACPI   ASACPI.sys   Sun Mar 27 21:30:36 2005 (42476C4C)
The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).~USASMA
I can see exception code c000005 which is related to memory, and ntfs.sys which is hard drive related. Please perform these tests:
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

http://www.sevenforums.com/tutorials/433-disk-check.html
Perform this hard drive test:
HD Diagnostic

Try to update this driver if you can, I think this is chipset driver:
Code:
nvm62x64 nvm62x64.sys Fri Oct 17 16:01:06 2008 (48F8FD12)
nVidia Ethernet Networking Driver (nForce chipset driver)
Drivers - Download NVIDIA Drivers

I can see one dmp file blamed usbhub.sys. Do you use a usbhub?

Run a system file check please:
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

BUGCHECK SUMMARY:
Code:
BugCheck 24, {1904fb, fffff88003c7bbd8, fffff88003c7b440, fffff880012f0c27}

Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+1fe )

Followup: MachineOwner
---------
BugCheck 3B, {c0000005, fffff80001df5f8c, fffff88002765ef0, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
---------
Let us know if you need help

Tuan
 

My Computer

Computer Manufacturer/Model Number
Lenovo T400 2767 2JU
OS
Microsoft Window 7 Professional 32 bit
CPU
Intel Centrino2 vPro
Memory
2GB DDR3
Graphics Card(s)
ATI Radeon 3400
Sound Card
Conexant 20561 SmartAudio HD
Monitor(s) Displays
Thinkpad Display
Screen Resolution
1280x800x49 hertz
Case
Magnisium, Fe, etc..
Keyboard
embeded
Mouse
Logitech
Internet Speed
54Kb/s
Thanks a lot for your response ttran.

I've been through all the steps you suggest..

ASACPI.sys now says 2010.

Ran Seatools and Nvidia hard drive checks, both came back with no errors.

Ran memtest86 until 6 passes with no errors.

Updated the nVidia Ethernet Networking Driver (and other chipset drivers along with it).

I also ensured it had the latest graphics driver on there too. (Both this and the one above downloaded directly from nVidia site.

There is a usb hub attached normally, but not at the moment.

System File Checker reported no issues.

So I guess i'll wait and see if we get any more BSOD unless there are any more suggestions in the mean time?

Thanks again.
 

My Computer

OS
Windows 7
Wow, sounds great to me. I think let the usbhub unplugged for awhile to see if the system work properly

I will be here waiting for your news
 

My Computer

Computer Manufacturer/Model Number
Lenovo T400 2767 2JU
OS
Microsoft Window 7 Professional 32 bit
CPU
Intel Centrino2 vPro
Memory
2GB DDR3
Graphics Card(s)
ATI Radeon 3400
Sound Card
Conexant 20561 SmartAudio HD
Monitor(s) Displays
Thinkpad Display
Screen Resolution
1280x800x49 hertz
Case
Magnisium, Fe, etc..
Keyboard
embeded
Mouse
Logitech
Internet Speed
54Kb/s
*sigh* Well at the time it seemed to have sort it. But it always seems that after leaving it for a good 5+ hours (eg. overnight) switched off there is always difficulty it getting it to boot up successfully again! :( I've managed to get it on and in safe mode after 3rd time trying just in safe mode (switching it off (power switch) and back on rather than letting it keep resetting after BSOD got me in but don't know if that is a coincidence), now to run the dump checker thing.

Attached is the collected files. Any more help would be much appreciated!

thanks a lot!
 

My Computer

OS
Windows 7
Can you please turn on Driver Verifier. The dmp now looks so broad that it's hard to know what is the cause. All the driver look up to date to me
Beyond that, please run Verifier with these settings:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
 

My Computer

Computer Manufacturer/Model Number
Lenovo T400 2767 2JU
OS
Microsoft Window 7 Professional 32 bit
CPU
Intel Centrino2 vPro
Memory
2GB DDR3
Graphics Card(s)
ATI Radeon 3400
Sound Card
Conexant 20561 SmartAudio HD
Monitor(s) Displays
Thinkpad Display
Screen Resolution
1280x800x49 hertz
Case
Magnisium, Fe, etc..
Keyboard
embeded
Mouse
Logitech
Internet Speed
54Kb/s
Hello.

Well all day I have been trying to resolve this but to no avail.

I attempted to run the Driver Verifier but it just BSOD'd. So I attempted to reinstall all the latest drivers. But while doing the graphics it BSOD, then started saying different .exe files couldn't be found etc etc etc. So amazing pi***d off I thought I would just do a system restore to what it was like before the issues... Well it BSOD on that as well and now I can't get into windows at all, just showed a blank screen. Left it there for about 5 mins, it restarted and now i'm back into windows..

Trying to update the chipset drivers again..
 

My Computer

OS
Windows 7
Well those drivers should have installed ok. Attached is my latest dump. the BSOD that i keep getting at the moment seem to be the same.

My patience is wearing thin at the moment, and I'm very close to just sending all the parts back and getting a new (different) set where I don't have these issues.

Thanks for your help ttran, much appreciated.
 

My Computer

OS
Windows 7
Hi there!

I'm sorry to hear that BSODs still occur. No worry, I will try my best and if my advise can't help you, then still other amazing experts that can give you different pathway to go.
I saw these driver are out of date and need to be updated:
Code:
nvraid   nvraid.sys   Wed May 20 01:39:40 2009 (4A13A5AC)
That belong to nVidia nForce RAID Driver and needed to be update now
Drivers - Download NVIDIA Drivers

Code:
nvstor   nvstor.sys   Wed May 20 01:45:37 2009 (4A13A711)
That belong to nVidia Storage Drivers
Drivers - Download NVIDIA Drivers

I would like you to try the memtestx86 again if you can, and please leave it run as many pass as you can since sometime 6 passes does not bring many result.

Also, you have mentioned that you got BSODs while trying to install graphic card driver, so might be we should get into graphic card stress test
Try this free video stress test: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Do those first and let us know the result

Regard,

Tuan
 

My Computer

Computer Manufacturer/Model Number
Lenovo T400 2767 2JU
OS
Microsoft Window 7 Professional 32 bit
CPU
Intel Centrino2 vPro
Memory
2GB DDR3
Graphics Card(s)
ATI Radeon 3400
Sound Card
Conexant 20561 SmartAudio HD
Monitor(s) Displays
Thinkpad Display
Screen Resolution
1280x800x49 hertz
Case
Magnisium, Fe, etc..
Keyboard
embeded
Mouse
Logitech
Internet Speed
54Kb/s
Just a quick update. I decided to find out an old PCI-E graphics card I had, so I could put that in so it's not using the onboard graphics. I've uninstalled the old Nvidia Graphics drivers and installed the new ones for the card (It's an Nividia based card). It's just an experiment really.

Ran it for half an hour after installing the card/drivers and it hasn't BSOD'd yet, but I have to go out shortly so I will leave it switched off for a good 5 hours and try again.

Any information about the previously BSOD dumps I posted would be welcomed.

Thanks again.

-EDIT-

Just noticed your reply (was on page 2 lol). I went about trying to re-install all drivers which included the Nvidia Chipset drivers before what I did above so I think I probably covered what you mentioned.
If the above fails I will post another log and start on the memtest etc again.

Thanks again for your help ttran :)
 

My Computer

OS
Windows 7
You are very welcome, looking forward to hear good news from you friend
 

My Computer

Computer Manufacturer/Model Number
Lenovo T400 2767 2JU
OS
Microsoft Window 7 Professional 32 bit
CPU
Intel Centrino2 vPro
Memory
2GB DDR3
Graphics Card(s)
ATI Radeon 3400
Sound Card
Conexant 20561 SmartAudio HD
Monitor(s) Displays
Thinkpad Display
Screen Resolution
1280x800x49 hertz
Case
Magnisium, Fe, etc..
Keyboard
embeded
Mouse
Logitech
Internet Speed
54Kb/s
Hello ttran.

Just a quick update: I've come home tonight and switched it on and it's been ok up to now. I've tried doing a few things like checking emails, browsing the web, a defrag, switching users and no BSOD yet. *touches wood*

I won't count my chickens until tomorrow morning though, doesn't seem to like mornings ;)

I will keep you up to date.

Thanks again.
 

My Computer

OS
Windows 7
Update Number 2: I tried starting the computer this morning and it started fine with no BSOD's. I tried doing the usual things like checking email, browsing the web etc etc.

If putting in an video card rather than using the onboard graphics solves the issue, where do you think the problem lies - hardware or drivers?

I will test again when I get home from work.

Thanks again.
 

My Computer

OS
Windows 7
Well I don't believe it, it BSOD'd on me when I got home from work this afternoon :( - I've attached the dumps.

Can someone take a look at the dumps?

Thanks a lot.
 
Last edited:

My Computer

OS
Windows 7
Well I think everyone has given up on me, but i'll keep you updated.

I remembered reading somewhere once that votage on the RAM (under or over powered) can cause BSODs, so I thought I would take a look in the manual see if i could see anything about votages. I found a list of votages or some RAM, and I found one similar to the OCZ 1066 DDR3 i've got in there, which sais 1.65v. So i had a look in the bios and it was set to auto, so I decided to manually set it at 1.65v. So far it hasn't BSOD on me. I'm running Prime95 to put load on the computer atm, and i've tried for the last day switching it off and on. I don't want to jinx it, but this could be the solution? I will keep trying and reporting back.
 

My Computer

OS
Windows 7
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