Solved After shutdown from power outage, BSOD occurs seconds after log in

[bsodpowercut21]

Hi there,
I hope I am doing this correctly, because I have never attempted to ask for help like this before.
I have a Dell XPS 9000 (435T) which has been in use since 2009. I know that my PC is pretty old, and it also sees heavy use, mostly being on all the time so I can use it as a hub for media streaming. Last weekend, while it was on, there was a power outage in my home due to a rainstorm. The power cord is on a surge protector, but when I went to turn the PC back on, everything was normal, until seconds after I logged in to my user profile, when I saw the following BSOD (please excuse my finger):

View attachment 419807
I have a physical disability that limits my ability to maneuver the actual XPS tower, but I managed to pull it out to where I could disconnect my external hard drives, wireless mouse and even the keyboard, which is the one that came with the original system. Unfortunately, I discovered that the PC will not reboot properly without the keyboard attached, so I had to attach it. The same BSOD always returns within seconds of my logging in.
Prior to the power cut, I was running up to four Western Digital external hard drives into the system which I had bought over several years in ever-increasing capacities from 4 TB and up. For the first time, I was having a lot of trouble with one--a new 18 TB model, but I could never determine whether it was a bad USB cord from WD, a bad USB port, or if my older system was too taxed running all those external drives. I thought I had figured out that there was a problem with a USB cord, so at the time of the power outage, three of the four drives, including the new one, were connected and running.
The system works fine in Safe Mode (where I am now) but obviously, certain features are blocked out to me there. Given the power outage, I suspect that one or more of the ports might be bad now, because in Safe Mode, I was and still am getting Troubleshooting issues with the "Microsoft Teredo Tunneling Adapter", "Consumer I/R Devices" and "eHome Infrared Receiver (USBCIR)" but uninstalling and reinstalling the drivers for these devices would not work and all three are still flagged in Device Manager, although the first is now "Microsoft Teredo Tunneling Adapter #2".
I know that my PC is 12 years old this year, but I would like to continue using it if possible, even in a compromised manner. I know that Microsoft stopped supporting Windows 7 last year and I am willing to take that risk. Is there any hope of savaging my machine without opening it and replacing parts, or do I have to throw in the towel and get a new PC?
Thanks very much for looking and for any help you can provide.
Sean

 

[torchwood]

hi,
purely from the windows error report, its showing problems in your usb/pnp devices.
open device manager check your monitor drivers, or any with an !

as for the drivers you quoted, Ehome is a Dell add-on does it have its own troubleshooter
the infrared devices have more than 1 drivers, check firewire as well

 

[bsodpowercut21]

hi,
purely from the windows error report, its showing problems in your usb/pnp devices.
open device manager check your monitor drivers, or any with an !

as for the drivers you quoted, Ehome is a Dell add-on does it have its own troubleshooter
the infrared devices have more than 1 drivers, check firewire as well

Thanks for responding!

The drivers I mentioned in my original post:

"Microsoft Teredo Tunneling Adapter", which now says it is "#2"

"Consumer I/R Devices"

"eHome Infrared Receiver (USBCIR)"

are the only drivers that appear with a "!" sign in Device Manager. I looked up how to uninstall and then re-install the Teredo Tunneling Adapter, and while it changed to "Microsoft Teredo Tunneling Adapter #2", there was still a "!" sign in Device Manager. At the end of the re-install, I got a message that says "This device cannot start. (Code 10)", which is also what is listed in the properties tab.

For "Consumer I/R Devices", the properties tab says: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

For "eHome Infrared Receiver (USBCIR)", the properties tab says: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

I have tried updating the drivers for all three components and Windows says all three are up to date. I wasn't aware of the Dell troubleshooter for this component, but I can look it up, see if I have it and run it if anyone thinks that would be helpful.

I checked all the subsections in Device Manager thoroughly and there are only those three "!" signs. The driver for the monitor seems fine and I don't think I've ever used any Firewire components as I don't see a reference to Firewire in Device Manager. However, I did not realize that FireWire was IEEE 1394. The "IEEE 1394 Bus host controllers" section seems to be fine and Windows says the drivers there are up to date.

One thing that disturbed me is that while I was originally writing this response in Safe Mode with Networking, I got a BSOD. Unfortunately, I was unable to grab a photo of it with my phone, but I ran the log tool again in the hope that it might show some kind of change. I have not added or disconnected anything from the tower, but this is the first time I have gotten a BSOD in Safe Mode.

 

[bsodpowercut21]

Hi there,

I just wanted to stop in and report what happened. I was looking into new PCs and they all don't have what I need, so repairing my XPS became a priority. After getting assistance to move the tower to a higher position off of the floor, I discovered that physically disconnecting everything from it did not help, so I went for the nuclear option and re-installed Windows 7 from the DVD, making sure to transfer over my personal files to an external drive beforehand.

The install completed about 5 days ago and so far, everything is working and I was able to transfer some files from the windows.old folder. I won't lie that it has been a task to re-install everything and I'm not sure I have done all that properly, even Service Pack 1 had to be reinstalled, along with many drivers to make basic components in my system (like the monitor) function properly. Right now, I still need to re-install my copy of Microsoft Office, but otherwise, everything I currently use is accounted for.

Once I re-installed and got to the Desktop for the first time, I was greeted by the "Windows has recovered from an unexpected shutdown" message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80003AAF3D4
BCP3: FFFFF8800731DFF0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\070621-52104-01.dmp
C:\Users\**********\AppData\Local\Temp\WER-2216290-0.sysdata.xml

I've no idea if that helps anyone, but I believe I was getting notification bubbles about a "delayed write failed" error regarding the file in the Minidump folder in the weeks before the BSOD happened. I always assumed it had something to do with the external drives stressing the system, but now I'm thinking that's probably incorrect.

I have also been able to hook up that 18 TB drive to the system. I think in future I will refrain from having more than one or two drives connected at once (even if I were to, say, get a powered USB hub), because I feel like that may have contributed to stressing my aging system, along with a surprising amount of programs I hadn't used in years that may have had processes running in the background. The new Program Files folders are much less bloated than the old ones, for example, and Task Manager shows less memory usage.

Thanks to everyone for looking and again to torchwood for replying!