bsod coming out of sleep (used to work, but no longer)

I built this win7 machine last year on an msi p55-gd80 motherboard with an i5-750 cpu. It would sleep fine and come out of sleep fine. Then I upgraded to a gigabyte Z68MA-D2H-B3 motherboard with an i7-2600k cpu. In doing the upgrade, all I did was boot the new hardware using the old hard drive, and then ran the new motherboard install dvd. Everything worked from the get go just as it had on the old machine, with one exception. Now, when coming out of sleep, I usually get a bsod. I assume this is driver related, but am not sure how to proceed as device manager looks fine and apart from coming out of sleep, the machine is perfect. Any advice is appreciated.

Coming out of sleep blue screens are typically due to things that have to turn on upon waking from sleep mode. The main component that usually causes these is the wireless or network card. Try doing a full uninstall of your network adapter devices through device manager Start Menu -> Right click Computer/My Computer -> Manage -> Device Manager (from the list on the left) -> Expand Network Adapters -> Right click each and click Uninstall (do not hit OK yet when the dialog pops up after clicking Uninstall...) -> delete the driver software for the device when prompted to hit OK for the uninstall -> restart your computer after uninstalling all devices under Network Adapters. Install the latest driver for each after restarting the computer.

If the above does not resolve the issue, please follow http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html so we can have more information to help you troubleshoot the problem.

It looks like the startup of the sata 7200rpm hard drive is the problem (even tried two of them)

I did follow your advice for my network adapter and the problem persists, so I am pretty sure its the spinning drive. Since my boot drive is an ssd, the system comes out of sleep much more quickly than it takes for the 7200rpm to spin-up.

I did not even realize that this earlier post posted until now, so I have mistakenly double-posted my issue, having just put the below in the general forum (not sure how to delete one of them, else I would).

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I'm running win7 64 sp1 ultimate using a gskill 128GB ssd as the boot drive. Everything operates right, never crashes, goes to sleep after 30 minutes and comes back from sleep when I click on the mouse, perfect every time.

However, if I also attached my wd 1TB 7200rpm sata drive (not for boot, just for media, as the D: drive) to the system, everything works, however it will bsod wen coming out of sleep. So I tried unplugging that drive and using a seagate 1TB 7200rpm sata drive, and the system also bsod's coming out of sleep when using that drive. Anyone have a thought as to what is the deal, and would I have better luck using an 1TB external usb for storage? Both the wd and seagate drives are three years old. I ran chkdsk /f /r on each of them and the symptoms have not changed. As you can imagine, when coming out of sleep the desktop comes up immediately but you can hear the 7200rpm drives start to spin up for a few seconds, so maybe that start-up delay is the problem. Thanks

johnhoh said:

...... I usually get a bsod. I assume this is driver related, but am not sure how to proceed as device manager looks fine and apart from coming out of sleep, the machine is perfect. Any advice is appreciated.

Click to expand...

If you are getting a BSOD we do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

Click to expand...

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Click to expand...

thank you. I have two files in windows\minidump... here they are

Old drivers that need updating are [/B]in the snip.

{Acronis Try & Decide is a known cause of BSOD's.
Yours is dated 2008}

Next job for you...

Your crashes were caused by memory corruption (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

Click to expand...

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Click to expand...

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html


Further Reading
Using Driver Verifier to identify issues with Windows drivers for advanced users

thanks a million JMH. Took about two minutes for smartdefrag.sys (something like that) to cause a bsod, which also explains why it was only happening when I had my extra hard drive attached. The program is long gone but that driver remained, so I renamed that driver to take it out of play and rebooted, and have been sleeping and waking fine since. I'll keep verifier running for a couple days though. I ran memtest yesterday and passed 100%.

What is the best way to remove unwanted driver files when their application is no longer to be found in control panel add/remove programs, and revo uninstaller can't find them either?

johnhoh said:

What is the best way to remove unwanted driver files when their application is no longer to be found in control panel add/remove programs, and revo uninstaller can't find them either?

Click to expand...

Clean install !!!!:devil:

JMH said:

johnhoh said:

What is the best way to remove unwanted driver files when their application is no longer to be found in control panel add/remove programs, and revo uninstaller can't find them either?

Click to expand...

Clean install !!!!:devil:

Click to expand...

umm.. I guess I meant, what is the second best way....

johnhoh said:

thanks a million JMH. Took about two minutes for smartdefrag.sys (something like that) to cause a bsod, which also explains why it was only happening when I had my extra hard drive attached. The program is long gone but that driver remained, so I renamed that driver to take it out of play and rebooted, and have been sleeping and waking fine since. I'll keep verifier running for a couple days though. I ran memtest yesterday and passed 100%.

What is the best way to remove unwanted driver files when their application is no longer to be found in control panel add/remove programs, and revo uninstaller can't find them either?

Click to expand...

I think your method of renaming them is about the only thing to do other than a clean install. Just make sure no other programs need the driver file before doing so or you could cause instability elsewhere. It's a good idea to create a system image before changing driver file names, as well. That way, you can roll back to the system image if renaming causes problems. For system image creation, see http://www.sevenforums.com/tutorials/663-backup-complete-computer-create-image-backup.html or http://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html; I use the second method with Macrium, myself.

Well I've had a couple bsod's in the last few hours, coming out of sleep. Here are the notes:

- windows/minidump contains no new items. Does that mean there is nothing for me to upload regarding these hangs?

- every time it awakes successfully from sleep, the tray network icon starts off with a red x, meaning no network access, and quickly switches to the normal icon (attached) meaning i'm good. The machine then works. And every time it fails coming out of sleep the tray network icon starts off with a blue circle through it, meaning its trying to gain network access, and then it bsod's. (Edit - it just successfully came out of sleep starting with a blue circle, then it connected and all is well - so this paragraph may be moot other than to say if it connects, it doesn't hang). I have no network drivers on my machine other than the latest one for my motherboard

http://www.gigabyte.com/products/product-page.aspx?pid=3975#dl

which is Realtek LAN Driver7.048.0823.2011. I did totally remove it and then reinstall it, with no change to symptoms. I'm cat5 attached to a 2WIRE DSL router/router with at&t uverse. Nobody else is attached to my router.

- note that it always comes out of sleep fine when I am only using the ssd boot drive. Its only when my D: drive is attached, which is a 1TB 7200rpm sata drive, that it ever hangs. It appears that this hotifx

You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when you try to resume a computer that has a large SATA hard disk

which is file Windows6.1-KB977178-v2-x64.msu, and appears to be made for exactly my problem, but when I try to install it, it just says "this update is not applicable to your computer". I have hybrid sleep disabled in my power profile, which is said to be a setting that helps. I'm on build 7601.win7sp1_gdr.110622-1506

johnhoh said:

Well I've had a couple bsod's in the last few hours, coming out of sleep. Here are the notes:

- windows/minidump contains no new items. Does that mean there is nothing for me to upload regarding these hangs?

- every time it awakes successfully from sleep, the tray network icon starts off with a red x, meaning no network access, and quickly switches to the normal icon (attached) meaning i'm good. The machine then works. And every time it fails coming out of sleep the tray network icon starts off with a blue circle through it, meaning its trying to gain network access, and then it bsod's. I have no network drivers on my machine other than the latest one for my motherboard

GIGABYTE - Motherboard - Socket 1155 - GA-Z68MA-D2H-B3 (rev. 1.3)

which is Realtek LAN Driver7.048.0823.2011. I did totally remove it and then reinstall it, with no change to symptoms. I'm cat5 attached to a 2WIRE DSL router/router with at&t uverse. Nobody else is attached to my router.

- note that it always comes out of sleep fine when I am only using the ssd boot drive. Its only when my D: drive is attached, which is a 1TB 7200rpm sata drive, that it ever hangs. It appears that this hotifx

You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when you try to resume a computer that has a large SATA hard disk

which is file Windows6.1-KB977178-v2-x64.msu, and appears to be made for exactly my problem, but when I try to install it, it just says "this update is not applicable to your computer". I have hybrid sleep disabled in my power profile, which is said to be a setting that helps. I'm on build 7601.win7sp1_gdr.110622-1506

Click to expand...

How do you attach the hard drive? Is it internal, or through an external enclosure?

Also, how do you connect to the router? Wireless or Ethernet?

ethernet attached. 1tb drive is internal sata attached

Third question, and an important one: do you still have verifier enabled? If so, it may be the reason why the .dmp files were not created. If you do have it enabled, and intend to continue running it to find possible conflicts, recommend verifying 5 or 10 non-Microsoft drivers at a time to prevent conflicts in creating the .dmp files. Sometimes verifying all non-Microsoft drivers at once causes .dmp files not to be created.

johnhoh said:

ethernet attached. 1tb drive is internal sata attached

Click to expand...

Try running a http://www.sevenforums.com/tutorials/433-disk-check.html with both boxes checked for the 1TB drive. It is possible disk errors are causing issues with it resuming from sleep.

Fourth question: have you updated all the drivers that JMH requested (minus the one you renamed, of course)?

I do believe verifier is still enabled - how do I check to make sure?

I ran chkdsk /r /f on both disks yesterday - no issues

All old drivers called out by JMH were removed using add/remove, or their programs using the uninstall.exe/unwise.exe program in the program folder, or through renaming. I was using none of their programs. Still wakes fine with no 1TB drive attached, hangs (sometimes) with 1TB drive attached. If I could just get KB977178 to install....

attached are the remaining non-MS drivers. The second realtek driver is for my motherboard audio (just in case someone thinks I have LAN drivers)

To find out if Verifier is running, do the following steps.

1. Click Start Menu
2. Type Verifier into Search programs and files (do not hit enter)
3. Right click Verifier and click Run as administrator
4. Tick the circle for Display information about the currently verified drivers
5. Click Next and report what is in the box on the right

here it is