Solved Windows Explorer crashes when I right-click anything

sysopchris

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4:58 PM
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11
Location
Chattanooga, TN
Hello,
I have a Dell XPS 9000 running Windows 7 Home Premium SP1 64-bit with the Intel i7-920 processor and 6 GB ram. This install of Windows has been stable until the last month. Now about 75 % of the time when I right-click something either on the desktop or in Windows Explorer this will cause Windows Explorer to crash and reload the desktop. Rebooting does not help. Has anyone encountered this problem before? The only fix I can think of is to remove some of the entries that show up in the menu when I right-click on an icon. There's about twice as many items listed there now than when I installed Windows. The only problem with this is that I don't know how to edit that list. Any suggestions? I doesn't seem to matter what the icon I right-click on is (drive letter, picture, folder, etc...).

Thanks...Chris
 

My Computer

Computer Manufacturer/Model Number
Custom built
OS
Windows 7 Ultimate 32bit SP1
CPU
Two 3.07 gigahertz Intel Xeon - Hyper-threaded 4 total
Motherboard
Supermicro X5DP8 PCB Version
Memory
3968 Megabytes Usable Installed Memory
Graphics Card(s)
Motherboard - Standard VGA Graphics Adapter Display adapter
Sound Card
Built-in Motherboard
Monitor(s) Displays
Acer AL1716 (17.1")
Screen Resolution
1440 x 900
Hard Drives
Qty. 5 - Hitachi HDS5C3020ALA632 [Hard drive] (2000.40 GB)
rev ML6OA580
Other Info
AMCC 3ware 9500S SATA RAID Controller (2x)

3.07 gigahertz Intel Xeon (2 installed)
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Hyper-threaded (4 total)
A few things to try:

  1. http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to fix system file corruption problems. May have to run up to three times to fix all issues. Check if the issue is resolved before proceeding to the next step.
  2. http://www.sevenforums.com/tutorials/433-disk-check.html with both boxes checked. Check if the issue is resolved before proceeding to the next step.
  3. http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html to see if it is due to an application conflict. Check if the issue is resolved before proceeding to the next step.
  4. If the previous step fixed the issue, and even if it did not, check for malware. Use the free version of (do not start the trial) Malwarebytes : Free anti-malware, anti-virus and spyware removal download then run VIPRE Rescue - VIPRE Computer Recovery Solution from Sunbelt Software and finally run Fakerean removal tool then check if the issue is resolved before proceeding to the next step.
  5. If the above do not work http://www.sevenforums.com/tutorials/3413-repair-install.html as you may have registry issues (we do not recommend using a registry cleaning tool to fix registry issues as they cause more problems than they solve, so if you have used one, this may be why you are having problems. Do not use a registry cleaner to try to fix your problem as it may make it worse).
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Thanks for all the information. Here's what eventually fixed the problem. I uninstalled SpyBot 2 beta. It was the last thing I installed that added items to the menu when I right-clicked. I don't know why it would cause the problem but at least it's fixed now. Just another PC mystery.
Thank you again for you time. That's all good stuff to know that you posted.

Regards,
Chris
 

My Computer

Computer Manufacturer/Model Number
Custom built
OS
Windows 7 Ultimate 32bit SP1
CPU
Two 3.07 gigahertz Intel Xeon - Hyper-threaded 4 total
Motherboard
Supermicro X5DP8 PCB Version
Memory
3968 Megabytes Usable Installed Memory
Graphics Card(s)
Motherboard - Standard VGA Graphics Adapter Display adapter
Sound Card
Built-in Motherboard
Monitor(s) Displays
Acer AL1716 (17.1")
Screen Resolution
1440 x 900
Hard Drives
Qty. 5 - Hitachi HDS5C3020ALA632 [Hard drive] (2000.40 GB)
rev ML6OA580
Other Info
AMCC 3ware 9500S SATA RAID Controller (2x)

3.07 gigahertz Intel Xeon (2 installed)
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Hyper-threaded (4 total)
Thanks for posting back with the solution as it may help someone else out down the line. :)
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite 495UK
OS
Windows 7 Ultimate SP1 64-Bit
CPU
Intel Core i7 870 @ 2.93GHz
Motherboard
MSI 2A9C (CPU1)
Memory
8Gb Dual-Channel DDR3 @ 664MHz
Graphics Card(s)
nVidia GeForce GTX 460 1024MB dedicated RAM
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP2310i
Screen Resolution
1920 x 1080
Hard Drives
1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage
PSU
460W
Case
HP Elite
Cooling
Air cooled
Keyboard
Logitech K750 solar-powered keyboard
Mouse
Logitech Wireless M180 mouse
Internet Speed
2Mb
Other Info
Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop
I had the same issue for the longest time and couldn't figure out what the issue was.
Just wanted to confirm that uninstalling SpyBot 2 Beta has also fixed this issue for me.
 

My Computer

OS
Virginia
Good news! Thanks J3ffyD. :)
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
This thread (as old as it is) was a lifesaver for me. It too two runs of sfc to eliminate all the corrupted files - and I still had the crash problem. Then I noticed the reference to Spybot and I uninstalled that and my laptop works like a charm... Thanks everyone!

I had the same issue for the longest time and couldn't figure out what the issue was.
Just wanted to confirm that uninstalling SpyBot 2 Beta has also fixed this issue for me.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Alienware
OS
Windows 7 Ultimate 64
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