Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Microsoft Lazer Mice Scroll Wheel Problems in Vista/W7

30 May 2009   #1

Windows 7 RC1
Microsoft Lazer Mice Scroll Wheel Problems in Vista/W7

Hey all,

I have a Microsoft Ergonomic Laser Mouse 7000.

I really love the mouse, but I am having issues with the scroll wheel in certain apps (e.g. Cubase, Syncback, Digsby, audio plugins) since Vista.

Note: This does not happen with my old optical mouse. I never had this issue with any mouse in Windows XP.

I'll try to explain my findings, and would love any help to try and completely resolve the issue:

1) After a fresh install of Vista or W7 RC1, the scroll wheel does not behave correctly in these apps. You must spin EXTREMELY fast to make it move or it behaves erratically. After some research, I found that MS have implemented a "high resolution" scroll wheel behavior since Vista, which is obviously not supported by all applications.

I found this document on the Microsoft site which explains all the details:

The document suggests changing some registry values to disable this high resolution behavior. Thus I did just that and added the following 2 entries to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\HID\Vid_xxxx&Pid_yyyy\<instance_ID>\Device Parameters

VScrollHighResolutionDisable = 1
HScrollHighResolutionDisable = 1

This actually fixed the issue after rebooting, and I thought I had it all sorted.

2) I then thought it would be a good idea to install my Intellipont drivers (v7.0 beta for Windows 7) to get all the benefits of the mouse. The drivers are also very helpful because the scrollwheel is usually far too sensitive, and the drivers fix this.

Of course (just my luck) after installing the drivers, the problem re-appeared. The registry entry I had entered above was still in the registry too.

If you kill ipoint.exe and then disable / enable the mouse driver in Device Manager, the problem goes away. As soon as you start ipoint.exe again, the problem re-appears.

So the main thing I want to figure out, is how to disable this high resolution behaviour with the Intellipoint drivers installed.

Can anyone assist?

There are quite a few threads on the net about this too, but no resolution:

WINAMP.COM | Forums - Mouse Scroll not working in Vista Forum :: Scroll wheel not working in Vista Forums : Windows Vista and mouse wheel problems ...

#3232 (Mouse Wheel does not work (Microsoft Laser Mouse 8000)) - VirtualBox

This is currently my biggest gripe with W7, I really REALLY hope to find a resolution. If anyone can help, I really would appreciate it :)


My System SpecsSystem Spec
30 May 2009   #2

Windows 7 RC1

I have made an additional discovery today. This problem only starts after ipoint.exe is launched. If you disable ipoint.exe at startup and reboot Windows, the scroll wheel behaves correctly.

Thus, I am trying to find a way to set ipoint.exe to start without enhanced scroll wheel support.

If anyone can help at all, I really really would appreciate it.
My System SpecsSystem Spec
08 Jun 2009   #3

Windows 7 RC1

bumpies :)
My System SpecsSystem Spec

17 Jun 2009   #4

Windows 7 RC1

bumpies :)

The final Intellipoint 7.0 drivers released for Windows 7 suffer the same problem. Even Microsoft applications are affected e.g. Ctrl+Sscrollwheel to zoom in Word 2007 does not support the high resolution scrollwheel and the same behavior I mentioned above occurs.

Any help / experiences would be appreciated. I simply can not find a way to report this to Microsoft, I've looked everywhere!

My System SpecsSystem Spec
21 Jun 2009   #5

Windows 7 RC1

Hi all, I can confirm that this also happens in Window Photo Viewer. The scrollwheel is usually used for zoom in & zoom out although it exhibits the same behavior as described above. You must scroll extremely fast to make it do anything.

I am attempting to get some support from Microsoft but this is proving difficult.

Would anyone please be able to confirm if this is happening to them or not?

The prerequisites for replicating are:

- A Microsoft mouse
- Newest Intellipoint drivers fully installed
- Running Windows 7 or Windows Vista

Steps to reproduce:

- Open a picture in Windows Photo Viewer
- Attempt to use the scrollwheel to zoom in and out
- Do you need to spin very fast to make it work? Or does it work normally?

If you would help me test this, I would be most greatful. Please also mention your mouse type. It may perhaps only affect certain mice.

This issue is really driving me nuts, and I'm thinking about going back to XP, which is a scary thought

Thanks so much for your help!
My System SpecsSystem Spec
23 Jun 2009   #6

Windows 7 RC1

I've given up on this folks, and have re-installed XP
My System SpecsSystem Spec
23 Jun 2009   #7

Windows 7 x64 Ultimate Retail

don't ditch 7, ditch the mouse. i encountered this exact same issue when the beta came out. after finding the same forums posts you linked above and noticing the issue existed since the vista beta, i concluded there was little chance MS would bother fixing it now. so, not more than 2 weeks after i upgraded from a MS lazer mouse 5000 to a lazer mouse 6000 -- i shelled out $35 for a logitech mx620 which i caught on sale. it absolutely kills the MS mice feature wise; i particularly love being able to map keyboard strokes to the tilt wheel - which served completely no purpose previously.
My System SpecsSystem Spec
23 Jun 2009   #8

Windows 7 RC1

Yep, I'm definitely considering grabbing a Logitech. I'll wait until the final W7 comes out and decide from there. I would just feel silly to throw away more money because Microsoft's hardware doesn't work with Microsoft's drivers, OS & software.

Anyway, I guess I'll make up my mind when RTM is released.

Funnily enough, my MS keyboard has been flawless.

Thanks for your help though :)

P.S.: Windows XP is way way slower than W7 on my quadcore. I couldn't believe it, but startup time and application launch time was significantly faster on W7 RC1.
My System SpecsSystem Spec
23 Jun 2009   #9

windows 7 32

Have you tried the Win7 Beta mouse drivers?

They solved all my problems with a 5000 mouse and desktop elite keyboard.
My System SpecsSystem Spec
23 Jun 2009   #10

Windows 7 Professional x64

I too have a 5000 the Windows 7 beta drivers didn't work the first try but did the second. A little buggy I believe.
My System SpecsSystem Spec

 Microsoft Lazer Mice Scroll Wheel Problems in Vista/W7

Thread Tools

Similar help and support threads
Thread Forum
Mouse Wheel Will Not Scroll
Hello again 7 Forums! Just recently, my trackball was acting funky, so I took out the trackball, plugged in the new BTC Optical Mouse (Just a basic 2 button mouse with a mouse wheel) my dad had sitting in his room...and the mouse wheel won't scroll when I try to scroll with the wheel! If I click...
Hardware & Devices
Mouse Scroll Wheel isn't operational
Hello! The main reason I joined this forum is to find out why my Mouse Scroll Wheel won't work. I have tried many things, including configuring the settings, and purchasing new mice. Any help would be appreciated. Thanks!
Hardware & Devices
Microsoft mouse 1850 scroll wheel not working
Hi guys first post here on the forums, I bought a new Microsoft mouse 1850(Its a wireless mouse) and opened it today and plugged the usb into one of the usb ports and waited for it to install everything it needed.Once it finished,I tried using it and the mouse did move around and I could I could...
Hardware & Devices
cyborg 9 second scroll wheel battlefield 3
anyone think of a reason why the second scroll wheel mapping wont work on bf3? normally i have the anti clockwise movement to crouch, and clockwise to prone, but id doesnt work 99.9% of the time. occasionally if i spinn it round and round it will do as i will do as i want but very rarely. ...
ctrl +scroll wheel
So on windows 7 apparently every website has to have the smallest font possible, so I have to use the ctrl + scroll wheel trick just to be able to read anything at all. Is there any way to make legibility permanent? I've been through the font size settings, dpi settings, etc., they all end up...
Performance & Maintenance

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:00.
Twitter Facebook