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Windows 7: No Bluetooth devices found

30 Dec 2009   #1

Windows 7 Premium 64b
No Bluetooth devices found

Hi! :)
I have read a lot about problems on W7 with Bluetooth, but none of the solutions seem to apply to me. When I doubleclick on the Bluetooth icon in the taskbar the Bluetooth Devices window comes up, the green bar loads to 99% and nothing happens, even though I have 2 turned on Bluetooth devices near the dongle. I have also tried using the software (BlueSoleil) that came with the dongle, but that doesnt work either.
All the devices in the device manager are installed correctly (no unknown devices). I am using W7 Premium.
Any help is appreciated.
Thank you

My System SpecsSystem Spec
30 Dec 2009   #2

Windows 7 Ultimate x64 SP1

Can you tell us what the two devices are that you are trying to connect?
Also can you fill out your system specs in your userCP
My System SpecsSystem Spec
30 Dec 2009   #3


I keep saying this... but checking the Bluetooth Service is running is of paramount importance - by default it seems to be set to manual start, and not automatic - thus crippling BT devices of course...
My System SpecsSystem Spec

30 Dec 2009   #4

Windows 7 Home Premium

It's not just me then, I thought it was the dongle dying.
My System SpecsSystem Spec
30 Dec 2009   #5

Windows 7 Premium 64b

Thank you very much Qdos, that helped me! :)
My System SpecsSystem Spec
31 Dec 2009   #6


I'm sure by W7 SP1 we'll see Bluetooth set to automatic start!

Glad it assisted you, I only discovered it after hours of frustration on a machine of my own - because we all naturally tend to look at the hardware and think 'is this even compatible with the new OS...'
My System SpecsSystem Spec
26 Jan 2010   #7

Windows 7 Professional x64

I also had same problem and tried for hours to solve it. I tried about 10 drivers and none of them worked. And all because Windows 7 didn't hear about automatic stuff. Than you Qdos for that holly post. If I have not found your post, I would format my C: (Windows) partition.
My System SpecsSystem Spec
19 Jul 2010   #8

Windows 7
Same problem, but bluetooth services is ON

I have a Sony Vaio VPCEB1S1E, Windows 7 x64.

I see the bluetooth icon in the system tray, the device is turned on (from the Wi-fi utility software that comes with the Vaio) and the bluetooth service is started. If I click on the tray icon, "Allow device to connect" is greyed out. If I click on "Add a device" it just scans forever and doesn't find any devices (I tried a discoverable mouse and two separate, discoverable, nokia phones).

Nokia phones can find the laptop when scanning for bluetooth devices but they can't connect (Laptop doesn't actually respond).

1. I tried upgrading to the latest bluetooth firmware found on Sony Support website. It installed fine, but problem remains

2. I removed bluetooth broadcom software and tried to reinstall the latest version from broadcom site. The installer says "please turn on your bluetooth device" and won't go forward, so I guess it can't find it?

3. I tried removing all the bluetooth drivers from device manager, but that resulted in Windows using it's default drivers which didn't solve the problem.

Also, not sure if it's related: My Microsoft Bluetooth Notebook Mouse 5000 isn't listed under "Bluetooth devices" but it appears under "Devices and printers" and cannot be removed (the right click menu doesn't have the option). Before, it used to show under bluetooth devices.

Not sure what triggered the problem. Any help would be appreciated.

Thank you
My System SpecsSystem Spec
24 May 2011   #9

Windows 7 64bit

Hello all!

I have the exact same problem as mtip, with the exact same hardware...
Has anyone, incuding mtip, found a solution?

My System SpecsSystem Spec
29 May 2011   #10

windows 7 professional 32 bit

I too have the exact same problem as described by the previous two posters, with the same mouse however i am using a dell vostro 3500 and the have the dell bluetooth 365 module built into the laptop. any assistance would be greatly appreciated.
My System SpecsSystem Spec

 No Bluetooth devices found

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