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Windows 7: How to reinstall HELP-file?

16 Jun 2009   #1

How to reinstall HELP-file?

Can somebody tell me how to reinstall HELP-file/system?

W7 64-bit is running smoothly, had no problems with installation. Then I did something stupid, went to HPs product support website to download drivers and, idiot as I am, downloaded and installed also HPs own HELP-system (image 1). Its for Vista, normal Microsoft Vistas HELP integrated with HPs own stuff.

This HP Help and Support doesnt work with w7, and now I have no HELP-file (image 2). I mean, years of using Windows and I still need to check HELP from time to time.

Please help me to get my HELP!


Image 1:
How to reinstall HELP-file?-hp2.png

Image 2:
How to reinstall HELP-file?-nohelp.png

My System SpecsSystem Spec
16 Jun 2009   #2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64

Hi kari,

Did you try a system restore to a point before you installed the Hp stuff?
My System SpecsSystem Spec
16 Jun 2009   #3


Quote   Quote: Originally Posted by SIW2 View Post
Hi kari,

Did you try a system restore to a point before you installed the Hp stuff?
Ive installed so much software (Office 2007, Corel Suite etc.) since that, so if I do System Restore, I have to spend two days reinstalling everything

Because of this, me not willing to reinstall everything, I am rather without HELP. But it would be nice to get it back...
My System SpecsSystem Spec

12 Nov 2009   #4

Windows 7

Hi Kari,

It's been a while since your original post. I was wondering if you ever found a solution? I also have an HP and did the exact same thing you did, and I am having the same issue...

Mike O.
My System SpecsSystem Spec
12 Nov 2009   #5


Hi Mike, welcome to the Seven Forums.

The one and only solution I found was to do a repair install. I found out it was impossible to return only the help files without system restore to an earlier point or repair install.

My System SpecsSystem Spec
13 Nov 2009   #6

Windows 7

Thanks for the quick response (and the welcome to the forum), Kari!

Ugh... that's what I was afraid of...

Maybe I'll do without the help files for a while...
My System SpecsSystem Spec
15 May 2010   #7

Win7 (7600) Home Prem 64 bit

The Help file reader (WinHlp32.exe) which was in previous versions of Windows, has been omitted in Vista & Win7.
I had the same trouble - couldn't read any help files - but there's a download page at Microsoft:
I cannot open Help files that require the Windows Help (WinHlp32.exe) program where you can get a fresh copy of that file.
Now, everything's working fine.
My System SpecsSystem Spec
15 May 2010   #8


i will find the exact solution, but i remember it is a registry mod in the bluetooth section. I know that sounds crazy, but i had the exact same problem of help just mentioning _elbauser_

"Here is the solution, I found after long time research.It`s caused by bluetooth software. I had the same "elbauser" corrupted help file. After you do this you`ll have windows original offline help files. If you have bluetooth in your pc, this is pretty much %100 problem causing help files to be corrupted.

Click on Start, type regedit.exe in the Search field, and press Enter.
Provide consent to User Account Control if prompted.
In the left hand navigation pane, expand each registry key until you are at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Assistance\Client\1.0\Namespaces\OEM\en-US\Topics.
Delete the "BCRM_Bluetooth_Help" string value (REG_SZ).
Close the Registry Editor and re-launch Windows Help and Support."
My System SpecsSystem Spec

 How to reinstall HELP-file?

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