How to get data out of a defective HDD ?

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darkhorse

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Hi.
My grandchild has an eMachines Notebook, that is defective.

It's the HDD, that has issues.

The HDD is a Thoshiba MK6465GSX.

The Notebook has difficulties when booting, and cannot get out of post.

I have the HDD connected to another computer now, and can see it in Computer Manage window.

What to do, to save data ?.

The atatchment shows the HDD in Manager
 

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  • hdd.jpg
    hdd.jpg
    99.4 KB · Views: 53

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Self Assembled
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Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
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Thanks for your reply.

I installed the recovery application.

I couldn't boot the CD in the Notebook.
Then I did in another computer, where I can see the HDD in focus via an USB interface.

What does the dump here show?.
I real defective HDD ?
 

Attachments

  • recovery.jpg
    recovery.jpg
    54.7 KB · Views: 39

My Computer My Computer

At a glance

Windows 7 UltimateE73004gNVIDIA GeForce 7300 LE
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Homemade
OS
Windows 7 Ultimate
CPU
E7300
Motherboard
ASUS P5Q DeLuxe
Memory
4g
Graphics Card(s)
NVIDIA GeForce 7300 LE
Sound Card
N/A
Monitor(s) Displays
Acer
Screen Resolution
1600x1200
Hard Drives
Samsung HD503HI ATA Device
PSU
Seasonic
Case
ATX
Cooling
FAN
Keyboard
Logitech
Mouse
HP
Internet Speed
20/2
Antivirus
MSE
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IE9, Chrome, Firefox
Can you download the iso of the bootable cd, burn it in a blank disk , and boot from the disk ? In that situation it works better.

If it is allowed to check it, then it may search for any data that can be recovered . Just for another try.
 

My Computer My Computer

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Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
This is what I did at first. But the Notebook will not boot from the bootable CD :confused:

A bit more here.

I got the info:

This CD does not support windows server".

As it's not a server, how to do ?
 
Last edited by a moderator:

My Computer My Computer

At a glance

Windows 7 UltimateE73004gNVIDIA GeForce 7300 LE
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Homemade
OS
Windows 7 Ultimate
CPU
E7300
Motherboard
ASUS P5Q DeLuxe
Memory
4g
Graphics Card(s)
NVIDIA GeForce 7300 LE
Sound Card
N/A
Monitor(s) Displays
Acer
Screen Resolution
1600x1200
Hard Drives
Samsung HD503HI ATA Device
PSU
Seasonic
Case
ATX
Cooling
FAN
Keyboard
Logitech
Mouse
HP
Internet Speed
20/2
Antivirus
MSE
Browser
IE9, Chrome, Firefox
Does it have a DVD drive there? If so, most probably ( dont have pretty much experience with Asrock ) F11 should be the boot menu key there. Check for it, during startup, in the motherboard splash screen, the boot menu key and bios setup key is mentioned there.

If the conditions hold, Place the disk in the dvd drive, restart the netbook. When starting, tap and hold F11 during startup, it will enter you in the boot menu page, where all the possible boot devises are listed. Select the dvd drive using the scroll arrows, and hit enter ... the disk will start booting.
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
As I couldn't get up the wizard for recovery, I put a W7 install dvd in the dvd drive.
I could get it up, and tried a recovery, but had not luck.

After I started as I would do a new install. As the setup came to where the
partitions should be set, there was no harddisk to be found.

Probably the HDD has got blown!
 

My Computer My Computer

At a glance

Windows 7 UltimateE73004gNVIDIA GeForce 7300 LE
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Homemade
OS
Windows 7 Ultimate
CPU
E7300
Motherboard
ASUS P5Q DeLuxe
Memory
4g
Graphics Card(s)
NVIDIA GeForce 7300 LE
Sound Card
N/A
Monitor(s) Displays
Acer
Screen Resolution
1600x1200
Hard Drives
Samsung HD503HI ATA Device
PSU
Seasonic
Case
ATX
Cooling
FAN
Keyboard
Logitech
Mouse
HP
Internet Speed
20/2
Antivirus
MSE
Browser
IE9, Chrome, Firefox
It's not ASRock, but eMachines Notebook
 

My Computer My Computer

At a glance

Windows 7 UltimateE73004gNVIDIA GeForce 7300 LE
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Homemade
OS
Windows 7 Ultimate
CPU
E7300
Motherboard
ASUS P5Q DeLuxe
Memory
4g
Graphics Card(s)
NVIDIA GeForce 7300 LE
Sound Card
N/A
Monitor(s) Displays
Acer
Screen Resolution
1600x1200
Hard Drives
Samsung HD503HI ATA Device
PSU
Seasonic
Case
ATX
Cooling
FAN
Keyboard
Logitech
Mouse
HP
Internet Speed
20/2
Antivirus
MSE
Browser
IE9, Chrome, Firefox
You may be better off with something that will recover from a drive even if the drive is typically unreadable: PhotoRec - CGSecurity
 

My Computer My Computer

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Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
How did it get unallocated ?
 

My Computer My Computer

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Windows 10 Pro x64Intel Core i7 6700KGSkill TridentZ RGB 16GB 3600 16-16-16-36EVGA GTX 980 Ti SC x2
Computer type
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Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
gregrocker said:
Run the HD maker's HD Diagnostic extended CD scan on the HD, followed by Disk Check from Win7 DVD or REpair CD Command Line if it is repaired enough to check the file system.
Click to expand...

I have studied the HD Diagnostic, thank you.
But as it's a Toshiba drive, I seem not able to get diagnostic tool. Toshiba cannot identify the drive from it's S/N.
I have attached a dump to this reply, that shows info for the drive.
Can you help me further on ?
 

Attachments

  • scan0002.jpg
    scan0002.jpg
    190.8 KB · Views: 15

My Computer My Computer

At a glance

Windows 7 UltimateE73004gNVIDIA GeForce 7300 LE
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Homemade
OS
Windows 7 Ultimate
CPU
E7300
Motherboard
ASUS P5Q DeLuxe
Memory
4g
Graphics Card(s)
NVIDIA GeForce 7300 LE
Sound Card
N/A
Monitor(s) Displays
Acer
Screen Resolution
1600x1200
Hard Drives
Samsung HD503HI ATA Device
PSU
Seasonic
Case
ATX
Cooling
FAN
Keyboard
Logitech
Mouse
HP
Internet Speed
20/2
Antivirus
MSE
Browser
IE9, Chrome, Firefox

My Computer My Computer

At a glance

Windows 7 UltimateE73004gNVIDIA GeForce 7300 LE
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Homemade
OS
Windows 7 Ultimate
CPU
E7300
Motherboard
ASUS P5Q DeLuxe
Memory
4g
Graphics Card(s)
NVIDIA GeForce 7300 LE
Sound Card
N/A
Monitor(s) Displays
Acer
Screen Resolution
1600x1200
Hard Drives
Samsung HD503HI ATA Device
PSU
Seasonic
Case
ATX
Cooling
FAN
Keyboard
Logitech
Mouse
HP
Internet Speed
20/2
Antivirus
MSE
Browser
IE9, Chrome, Firefox

My Computer My Computer

At a glance

Windows 7 UltimateE73004gNVIDIA GeForce 7300 LE
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Homemade
OS
Windows 7 Ultimate
CPU
E7300
Motherboard
ASUS P5Q DeLuxe
Memory
4g
Graphics Card(s)
NVIDIA GeForce 7300 LE
Sound Card
N/A
Monitor(s) Displays
Acer
Screen Resolution
1600x1200
Hard Drives
Samsung HD503HI ATA Device
PSU
Seasonic
Case
ATX
Cooling
FAN
Keyboard
Logitech
Mouse
HP
Internet Speed
20/2
Antivirus
MSE
Browser
IE9, Chrome, Firefox
I ran Gparted, that includes Testdisk.

The HDD seems to be dead.

Please look at the 2 photos attached.
 

Attachments

  • hddstatus.jpg
    hddstatus.jpg
    107.8 KB · Views: 17
  • gpartedboot.jpg
    gpartedboot.jpg
    197.1 KB · Views: 18

My Computer My Computer

At a glance

Windows 7 UltimateE73004gNVIDIA GeForce 7300 LE
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Homemade
OS
Windows 7 Ultimate
CPU
E7300
Motherboard
ASUS P5Q DeLuxe
Memory
4g
Graphics Card(s)
NVIDIA GeForce 7300 LE
Sound Card
N/A
Monitor(s) Displays
Acer
Screen Resolution
1600x1200
Hard Drives
Samsung HD503HI ATA Device
PSU
Seasonic
Case
ATX
Cooling
FAN
Keyboard
Logitech
Mouse
HP
Internet Speed
20/2
Antivirus
MSE
Browser
IE9, Chrome, Firefox
Hi,

Since you could see the disk when plugged into the other computer (as per your 1st post), please attach it again, and then run TestDisk from the other (good PC) and see if it can see the drive.

Regards,
Golden
 

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Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
darkhorse said:
gregrocker said:
Run the HD maker's HD Diagnostic extended CD scan on the HD, followed by Disk Check from Win7 DVD or REpair CD Command Line if it is repaired enough to check the file system.
Click to expand...

I have studied the HD Diagnostic, thank you.
But as it's a Toshiba drive, I seem not able to get diagnostic tool. Toshiba cannot identify the drive from it's S/N.
I have attached a dump to this reply, that shows info for the drive.
Can you help me further on ?
Click to expand...


If you click the link for Toshiba it gives you a DOS CD scan ISO file to download, burn to CD using an image burner like Windows Image Burner or ImgBurn, then boot to run the full scan.
 
gregrocker said:
If you click the link for Toshiba it gives you a DOS CD scan ISO file to download, burn to CD using an image burner like Windows Image Burner or ImgBurn, then boot to run the full scan.
Click to expand...

I've run across this problem in Crashes and Debugging. The problem with Toshiba drives is they are not Fujitsu Brand:
Toshiba Storage Products Warranty Support > Software Utilities said:
It is only designed for use with Fujitsu Branded Toshiba ATA/IDE hard drives
Click to expand...

I usually recommend that people just run the short and long tests with SeaTools, but in cases like this where the drive is dying, it is better to try to get all the data off before doing any intensive testing that might render the drive in worse shape. At some point, SeaTools may still be recommended to determine how bad the damage is; first priority should be obtaining the important data off the drive, though.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
darkhorse said:
AddRAM said:
How did it get unallocated ?
Click to expand...

My grandchild says, that she got angry at the computer, and hit it :confused:
Click to expand...

:picnic::picnic::picnic::picnic::picnic:

I`m sorry , I couldn`t resist.

What other machine do you have it hooked up to ? A desktop I presume. You should be able to hold the drive in your hand and rotate your wrist and feel if it`s working.
 

My Computer My Computer

At a glance

Windows 10 Pro x64Intel Core i7 6700KGSkill TridentZ RGB 16GB 3600 16-16-16-36EVGA GTX 980 Ti SC x2
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
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