Solved Can't open League of Legends, Network and Sharing Center

Hello,


Last Tuesday (20/05/2014) when I arrived home I had a surprise with my PC. The screen was "scrambled", and the machine was stuck and non-responsive. I had to reset it. When it rebooted, Malwarebytes Anti-Malware started to update to version 2.0 and completed its update. It made a quick scan and everything was clean. However a strange thing happened: MS Security Essentials popped-up with the red icon and saying that the computer was at risk. Next the explorer crashed and a BSOD showed (STOP 0x000000F4). This was a very strange thing as I have not installed/removed any hardware/software (besides the update that started after resetting). I reset once again. The computer booted again and after everything had loaded all seemed to be OK. I was preparing to play League of Legends (had double-clicked the shortcut on desktop and the window with the “Play” button showed, however even before I started the login to the game process the same thing happened all over again: MS Security Essentials followed by explorer and same BSOD. This was weird.


I restarted in safety mode and run a full system check with both Malwarebytes Anti-Malware and MS Security Essentials. An Obscure java Trojan/virus/malware popped-up. I cleaned it and reboot again in normal mode. Meanwhile I ran a checkdisk without any errors. No more alerts and no more BSOD. Everything seemed to be working just fine.


However when I tried to run League of Legends, it simply did not start. The loader started but it wouldn’t launch the window of the game. I checked the process at the Task Manager and it was only 120KB and the explorer.exe increased its memory/cpu use (I have the Core Temp app running on the mini apps and it showed that all the processors were having high activity) but nothing happened. When I try to kill the League of Legends launcher process it simply would not ended. Also tried to kill explorer.exe without any success. Tried to end session and tried to shut down but, at first it did not work and staid stuck at the closing session screen/shut down screen (only with reset I could restart the computer), now it already ends session/shuts down/restarts without any problem. However the last couple of times, I noticed that the network icon by the clock had a blue circle on it as it was starting/connecting. That never happened before. I tried to double click it – nothing happened. Tried to go to the Network and Sharing Center via the Control Panel, but it simply does not open and gets stuck trying to open. When I go to the Task Manager, select that application, right click it and go to process it selects explorer.exe on the processes tab. I try to terminate it but without any success.


In my attempts I also tried to make a system restore to an earlier date, but as the problem persisted, I reverted the restore.


Apparently everything is working fine (internet access/speed, running office aplications, flash content, java content).

Everything is up to date.

Can anyone help me with this situation? Can this be a virus/trojan/malware? I have ran out of ideas here...

At this point I recommend a clean install.

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

If however you would like to ask for malware help, and want to just look into that option then do the following:

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images

andrew129260 said:

At this point I recommend a clean install.

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

If however you would like to ask for malware help, and want to just look into that option then do the following:

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images

Click to expand...

First I want to thank you for the time you are taking on trying to help me.

In attachment I am sending you the log from the scan. It said that it had to perform another analysis on the items it found.

Will be waiting for any news (hopefully good news...)

Remove the following with herdprotect. To remove a item, click the item then choose action-remove.

A strain of conduit came for a visit.







Its honestly not as bad as it looks. They are all adware, not really bad stuff so far.

Run a fresh scan with herdprotect once the items have been removed and you restarted the pc.

Then upload a fresh new log.

I did everything as you said. Here is the new log. Hope this brings some good news. I still haven't tried to execute any of the programs that have been bringing me problems...

Good. Log looks good.

One entry concerns me though, do you have a webcam? You have some sort of software called fixcamera installed. Have you heard of it? Is it installed on your computer under uninstall a program? Its under c\windows which is a odd location. Looking it up does not indicate strongly if it is malware or not.


If you don't have a webcam, delete the entry in herdprotect to be on the safe side. The fact that the publisher is not filled out is a cause for concern as well. All the signs point to malware....but I am honestly not sure on this one. If you have a webcam though, it might explain something.

andrew129260 said:

Good. Log looks good.

One entry concerns me though, do you have a webcam? You have some sort of software called fixcamera installed. Have you heard of it? Is it installed on your computer under uninstall a program? Its under c\windows which is a odd location. Looking it up does not indicate strongly if it is malware or not.

Code:

File path:         c:\windows\fixcamera.exe
Publisher:         
MD5:             1c1db86a882ab2532eec09507190e019
SHA-1:             439970c503f460e7dabb0d661038bd411a5c6d61
Created:         05-12-2012 21:39:43
Detections:         3

If you don't have a webcam, delete the entry in herdprotect to be on the safe side. The fact that the publisher is not filled out is a cause for concern as well. All the signs point to malware....but I am honestly not sure on this one. If you have a webcam though, it might explain something.

Click to expand...

Yes, I have a Logitech webcamera installed on my computer. But I honestly do not know if I have installed this program or not. Just to be safe I will remove it.

When I get home I will try to run programs/applications I was having trouble with and I will post back an update of the situation. Thank you once again.

1.)Thank you for the info, sounds like a plan.

2.)If you are still having problems with the programs, do a repair install on them. Or remove and reinstall them.

3.) Also check to see if network and sharing center works now.

4.) Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.

5.)Download security check below.

This will show me what security software you use and what the status is of services such as windows firewall:

Downloading SecurityCheck

Open and run: SecurityCheck.exe
Follow the instructions inside the window that appears.

When done, a Notepad report opens automatically, called: checkup.txt

Please post the checkup.txt in your reply using the paperclip:

andrew129260 said:

1.)Thank you for the info, sounds like a plan.

2.)If you are still having problems with the programs, do a repair install on them. Or remove and reinstall them.

3.) Also check to see if network and sharing center works now.

4.) Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.

5.)Download security check below.

This will show me what security software you use and what the status is of services such as windows firewall:

Downloading SecurityCheck

Open and run: SecurityCheck.exe
Follow the instructions inside the window that appears.

When done, a Notepad report opens automatically, called: checkup.txt

Please post the checkup.txt in your reply using the paperclip:

Click to expand...

Unfortunately I’m still having the same problem with League of Legends. I uninstalled it, downloaded the most recent version and tried to reinstall it. However when I tried to do that the same thing happens: the application does not start (not even asking permission to start the install as it usually happens when you try to install any program). Like that, I restored the system to the point it was before uninstalling it.
I can already access the network and sharing center.
In attachment I put the CBS log after have ran the SFC /SCANNOW command and the checkup.txt files.
As the CBS log file is more than 2MB, I am attaching it as a zip file.
Hope you can find something that can solve me this problem… thank you once again for all the help both of you are giving me.

I am going to have someone look at your cbs log, as for things you can do right now:

-Uninstall adobe reader
-Uninstall Java.

These programs are huge security risks, and for the most part are completely unnecessary. Web browsers can open pdf files just fine, and java is almost never needed.

You can always install it when you do need it, then uninstall it later. Malware likes to target these 2 programs a lot.

You have google chrome installed. If you use that as the main browser you can also uninstall adobe flash, as adobe flash is built into google chrome. So therfor you do not need the plugin.

The SFC scan shows the following problems.

This indicates that there are also problems with the servicing files, which are best fixed first using CheckSUR -

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

andrew129260 said:

I am going to have someone look at your cbs log, as for things you can do right now:

-Uninstall adobe reader
-Uninstall Java.

These programs are huge security risks, and for the most part are completely unnecessary. Web browsers can open pdf files just fine, and java is almost never needed.

You can always install it when you do need it, then uninstall it later. Malware likes to target these 2 programs a lot.

You have google chrome installed. If you use that as the main browser you can also uninstall adobe flash, as adobe flash is built into google chrome. So therfor you do not need the plugin.

Click to expand...

I normally work with pdf and sites with Java (our tax on-line system is Java based so I have to have Java and acrobat permanently installed). About adobe flash I can uninstall it...

NoelDP said:

The SFC scan shows the following problems.

Code:

 Line 92394: 2014-05-27 23:41:33, Info                  CSI    00000344 [SR] Repairing 6 components
 Line 92395: 2014-05-27 23:41:33, Info                  CSI    00000345 [SR] Beginning Verify and Repair transaction
 Line 92396: 2014-05-27 23:41:33, Info                  CSI    00000346 [SR] Cannot repair member file [l:20{10}]"seriff.fon" of Microsoft-Windows-Font-Bitmap-MS_Serif, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 92397: 2014-05-27 23:41:33, Info                  CSI    00000347 [SR] Cannot repair member file [l:22{11}]"seriffr.fon" of Microsoft-Windows-Font-Bitmap-MS_Serif, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 92398: 2014-05-27 23:41:33, Info                  CSI    00000348 [SR] Cannot repair member file [l:22{11}]"seriffg.fon" of Microsoft-Windows-Font-Bitmap-MS_Serif, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 92399: 2014-05-27 23:41:33, Info                  CSI    00000349 [SR] Cannot repair member file [l:22{11}]"seriffe.fon" of Microsoft-Windows-Font-Bitmap-MS_Serif, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 92400: 2014-05-27 23:41:33, Info                  CSI    0000034a [SR] Cannot verify component files for Microsoft-Windows-Shell-OptionalComponents, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
 Line 92401: 2014-05-27 23:41:33, Info                  CSI    0000034b [SR] Cannot verify component files for Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
 Line 92402: 2014-05-27 23:41:33, Info                  CSI    0000034c [SR] Cannot repair member file [l:36{18}]"Amd64\RI2191E3.PPD" of prnrc007.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 92403: 2014-05-27 23:41:33, Info                  CSI    0000034d [SR] Cannot repair member file [l:36{18}]"Amd64\RI2192E3.PPD" of prnrc007.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 92404: 2014-05-27 23:41:33, Info                  CSI    0000034e [SR] Cannot repair member file [l:36{18}]"Amd64\RI2171E3.PPD" of prnrc007.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 92405: 2014-05-27 23:41:33, Info                  CSI    0000034f [SR] Cannot repair member file [l:36{18}]"Amd64\RI2161E3.PPD" of prnrc007.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 92406: 2014-05-27 23:41:33, Info                  CSI    00000350 [SR] Cannot repair member file [l:94{47}]"Microsoft.ApplicationId.Framework.Resources.dll" of Microsoft.ApplicationId.Framework.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture = [l:10{5}]"pt-PT", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 92407: 2014-05-27 23:41:33, Info                  CSI    00000351 [SR] Cannot repair member file [l:34{17}]"mcglidhostobj.dll" of mcglidhostobj, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

This indicates that there are also problems with the servicing files, which are best fixed first using CheckSUR -

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

Click to expand...

I have run the CheckSUR tool.

I am uploading the CheckSUR.log, the checksur.persist.log and the CBS file (in .zip) that was also created during this process.

Thank you for all your time.

Note: I ran the CheckSUR while the process that loads the League of Legends was "running", e.g., I have double clicked the shortcut on my desktop and it did not load and I was not able to kill it on the Task Manager. I don't know if this important or not.

Note 2: I have restarted the machine. When everything was loaded, the mini-applications did not show up (I have Core temp, weather, calendar on my desktop).

We got lucky - CheckSUR managed to fix all the errors that I could have hoped for.
There are still the missing payload files to worry about...

I'm in no fit state to do this tonight - back tomorrow with the fix protocol. Shout if you haven't heard in 24 hours!

NoelDP said:

We got lucky - CheckSUR managed to fix all the errors that I could have hoped for.
There are still the missing payload files to worry about...

Code:

 Line 21: (f) CSI Payload File Missing 0x00000000 seriff.fon amd64_microsoft-windows-font-bitmap-ms_serif_31bf3856ad364e35_6.1.7600.16385_none_2670fbc842c5cd2f 
 Line 22: (f) CSI Payload File Missing 0x00000000 seriffr.fon amd64_microsoft-windows-font-bitmap-ms_serif_31bf3856ad364e35_6.1.7600.16385_none_2670fbc842c5cd2f 
 Line 23: (f) CSI Payload File Missing 0x00000000 seriffg.fon amd64_microsoft-windows-font-bitmap-ms_serif_31bf3856ad364e35_6.1.7600.16385_none_2670fbc842c5cd2f 
 Line 24: (f) CSI Payload File Missing 0x00000000 seriffe.fon amd64_microsoft-windows-font-bitmap-ms_serif_31bf3856ad364e35_6.1.7600.16385_none_2670fbc842c5cd2f 
 Line 25: (f) CSI Payload File Missing 0x00000000 Amd64\RI2191E3.PPD amd64_prnrc007.inf_31bf3856ad364e35_6.1.7600.16385_none_2382b73cd9ebc32a 
 Line 26: (f) CSI Payload File Missing 0x00000000 Amd64\RI2192E3.PPD amd64_prnrc007.inf_31bf3856ad364e35_6.1.7600.16385_none_2382b73cd9ebc32a 
 Line 27: (f) CSI Payload File Missing 0x00000000 Amd64\RI2171E3.PPD amd64_prnrc007.inf_31bf3856ad364e35_6.1.7600.16385_none_2382b73cd9ebc32a 
 Line 28: (f) CSI Payload File Missing 0x00000000 Amd64\RI2161E3.PPD amd64_prnrc007.inf_31bf3856ad364e35_6.1.7600.16385_none_2382b73cd9ebc32a 
 Line 29: (f) CSI Payload File Missing 0x00000000 mcglidhostobj.dll msil_mcglidhostobj_31bf3856ad364e35_6.1.7601.17514_none_0511883c277e4ef8 
 Line 30: (f) CSI Payload File Missing 0x00000000 Microsoft.ApplicationId.Framework.Resources.dll msil_microsoft.applicati..framework.resources_31bf3856ad364e35_6.1.7601.17514_pt-pt_32da5577c2f89044 
 Line 35: (f) CSI Payload File Missing 0x00000000 Microsoft.ApplicationId.Framework.Resources.dll msil_microsoft.applicati..framework.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_30a941afc60a0caa 
 Line 36: (f) CSI Payload File Missing 0x00000000 srv.sys amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7601.21717_none_38aa0e59262e0b0c 
 Line 37: (f) CSI Payload File Missing 0x00000000 Microsoft.ApplicationId.Framework.dll msil_microsoft.applicationid.framework_31bf3856ad364e35_6.1.7600.16385_none_4f9b5c1281bb9284 
 Line 38: (f) CSI Payload File Missing 0x00000000 kdusb.dll amd64_microsoft-windows-b..buggertransport-usb_31bf3856ad364e35_6.1.7600.20897_none_f9f3704d3d5c517f 
 Line 41: (f) CSI Payload File Missing 0x00000000 winload.efi amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7600.16757_none_b73e23c9863dba66 
 Line 44: (f) CSI Payload File Missing 0x00000000 winload.exe amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7600.16757_none_b73e23c9863dba66 
 Line 45: (f) CSI Payload File Missing 0x00000000 winresume.efi amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7600.16757_none_b73e23c9863dba66 
 Line 46: (f) CSI Payload File Missing 0x00000000 winresume.exe amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7600.16757_none_b73e23c9863dba66 
 Line 47: (f) CSI Payload File Missing 0x00000000 secproc_ssp_isv.dll x86_microsoft-windows-s..ative-serverbox-isv_31bf3856ad364e35_6.1.7600.16506_none_f544a9225f80a9d3 
 Line 48: (f) CSI Payload File Missing 0x00000000 secproc_ssp_isv.dll x86_microsoft-windows-s..ative-serverbox-isv_31bf3856ad364e35_6.1.7600.20621_none_f5b3a4a378b302cc 
 Line 49: (f) CSI Payload File Missing 0x00000000 mcglidhostobj.dll msil_mcglidhostobj_31bf3856ad364e35_6.1.7600.16385_none_02e074742a8fcb5e 
 Line 50: (f) CSI Payload File Missing 0x00000000 secproc_ssp.dll x86_microsoft-windows-s..or-native-serverbox_31bf3856ad364e35_6.1.7600.20621_none_705b94a8de55f211 
 Line 51: (f) CSI Payload File Missing 0x00000000 srv2.sys amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7601.21717_none_389f3e6d263626fd 
 Line 52: (f) CSI Payload File Missing 0x00000000 mcplayerinterop.dll msil_mcplayerinterop_31bf3856ad364e35_6.1.7600.16385_none_b347b1bc3cba0f8d

I'm in no fit state to do this tonight - back tomorrow with the fix protocol. Shout if you haven't heard in 24 hours!

Click to expand...

That was good... (I hope).
Goodnight.
I will shout!!!

I've uploaded a file - amsaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\amsaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\amsaa
or
DIR E:\amsaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\amsaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

NoelDP said:

I've uploaded a file - amsaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\amsaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\amsaa
or
DIR E:\amsaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\amsaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

Click to expand...

I did everything you said. Here is the latest CBS.log.

Please let me know if we have good news. :sarc:

One thing I have notice: when I ended my session and logged in again, I was not able to access some of the Control Panel functions. The window would stop responding although I could continue to use the system normally. I just couldn't get to that particular window.

Still one more to do -
I must have missed it first time around.

back in a jiffy

Ooops! - missed the fact that it's a Portuguese file - I'll have to do a fairly large download to acquire it, it it'll be tomorrow before I can upload the fix.

NoelDP said:

Ooops! - missed the fact that it's a Portuguese file - I'll have to do a fairly large download to acquire it, it it'll be tomorrow before I can upload the fix.

Click to expand...

Yes, I am using PT-PT windows 7 Ultimate 64-bit.

OK. I will be waiting for your post.

Thank you for all the help and time you are spending with me.

Yes thank you noel.