New
#91
Hi Thelma, welcome home.
I found indications of two anti-malware programs still on your machine (avast and avira) and from earlier conversation I understand you use hitman pro (HMP) and Microsoft Security Essentials (MSE), and on occasion malwarebytes (mbam) is that still correct? If it is and you are not using avast or avira anymore they need to be uninstalled and there are two ways to do that:
- Go to Control Panel\All Control Panel Items\Programs and Features and look for them, since they both start with the letter 'A' they should be near the top of the list. Right click on one and click on uninstall; Then do the other.
- If you do not see them you will have to follow the instructions found at the links provided below. It's pretty much going to programs and features but it can be complicated especially for avira, avira posts a link for manual removal but avast does not so, if you need help post back here.
- Remember to restart your machine after removal.
The removal articles are here: https://How do I uninstall SecureLine VPN? | www.avast.com
And here; The page opens to Windows 10 removal when you get there so, look/scroll down a bit until you see Windows 7, click on that: https://How do I uninstall my Avira Antivirus product? | www.avira.comI found these in the driver_status file, even though they are stopped, they should be removed.NoteIf you can not find them you will have to reinstall them and then do an uninstall from programs and features. Let us hope they are there.
Next up we will be getting into the Services settings after this, to familiarize yourself you can check this tutorial: Services - Start or DisableCode:This belongs to avast. SERVICE_NAME: aswTap DISPLAY_NAME: avast! SecureLine TAP Adapter v3 TYPE : 1 KERNEL_DRIVER STATE : 1 STOPPED And, these belong to Avira. SERVICE_NAME: avgntflt DISPLAY_NAME: avgntflt TYPE : 2 FILE_SYSTEM_DRIVER STATE : 1 STOPPED SERVICE_NAME: avipbb DISPLAY_NAME: avipbb TYPE : 1 KERNEL_DRIVER STATE : 1 STOPPED WIN32_EXIT_CODE : 31 (0x1f) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 SERVICE_NAME: avkmgr DISPLAY_NAME: avkmgr TYPE : 1 KERNEL_DRIVER STATE : 1 STOPPED WIN32_EXIT_CODE : 31 (0x1f) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 SERVICE_NAME: avnetflt DISPLAY_NAME: avnetflt TYPE : 1 KERNEL_DRIVER STATE : 1 STOPPED WIN32_EXIT_CODE : 2 (0x2) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0
We will be using:
option oneTo Start, Stop, and Disable Services in "Services" Window
p.s. Luv' your new sig!