Help and Support automatically runs when starting win7

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gandalf50

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• Nov 15, 2009

• #1

Does anyone know how to stop Help and Support from automatically running when starting windows 7. I have 3 win7 systems and it is only happening on one of them.
Checked all the regular locations like startup and msconfig startup items.


Thanks

G

 

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• Nov 15, 2009

• #2

Go into msconfig and check if it's added in the startup.

 

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Lenovo ThinkPad T60

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GenuineIntel Intel(R) Core(TM) DuoCore T2400 @ 1.83GHz

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gandalf50

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• Nov 15, 2009

• #3

As I mentioned in my post I tried checking msconfig startup items. Nothing there.

 

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• Nov 15, 2009

• #4

my bad, iPhone is to small to read probably.

 

My Computer

Computer Manufacturer/Model Number

Lenovo ThinkPad T60

OS

Windows 7 Ultimate 64Bit

CPU

GenuineIntel Intel(R) Core(TM) DuoCore T2400 @ 1.83GHz

Motherboard

Intel(R) 82801G (ICH7 Family)

Memory

2.00 GB

Graphics Card(s)

Mobile Intel(R) 945 Express Chipset

Sound Card

SoundMAX Integrated Digital HD Audio

Monitor(s) Displays

ThinkPad Display

Screen Resolution

1400x1050

Hard Drives

100Gb SATA

Keyboard

Standard Keyboard

Mouse

HID-compliant Mouse

Internet Speed

Cable Broadband - 54Mbps

Other Info

Intel(R) PRO/1000 PL Network Connection
11a/b/g Wireless LAN Mini PCI Express Adapter

richc46

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• Nov 15, 2009

• #5

Look at task scheduler, it may be scheduled to start every time you start Win 7.

 

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gandalf50

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• Nov 15, 2009

• #6

Solved this on my own. Turns out it was a startup item. I installed an old legacy application called IBM Iseries Access It adds a bunch of stuff to the startup. One of them Client access express welcome"C:\Program Files\IBM\Client Access\cwbwlwiz.exe" was launching the help file. Go figure.
Thanks everyone

 

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• Nov 16, 2009

• #7

hmmm just curious how did u get that app?

 

My Computer

Computer Manufacturer/Model Number

Lenovo ThinkPad T60

OS

Windows 7 Ultimate 64Bit

CPU

GenuineIntel Intel(R) Core(TM) DuoCore T2400 @ 1.83GHz

Motherboard

Intel(R) 82801G (ICH7 Family)

Memory

2.00 GB

Graphics Card(s)

Mobile Intel(R) 945 Express Chipset

Sound Card

SoundMAX Integrated Digital HD Audio

Monitor(s) Displays

ThinkPad Display

Screen Resolution

1400x1050

Hard Drives

100Gb SATA

Keyboard

Standard Keyboard

Mouse

HID-compliant Mouse

Internet Speed

Cable Broadband - 54Mbps

Other Info

Intel(R) PRO/1000 PL Network Connection
11a/b/g Wireless LAN Mini PCI Express Adapter

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gandalf50

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• Nov 16, 2009

• #8

I am building an image for my work and it is one of the legacy apps we use to connect with AS400 systems. That wonderful dos like green screen stuff.
I was hoping SAP would have killed it but we still use it.

Cheers!!

 

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• Nov 16, 2009

• #9

So you're an IBMer?

 

My Computer

Computer Manufacturer/Model Number

Lenovo ThinkPad T60

OS

Windows 7 Ultimate 64Bit

CPU

GenuineIntel Intel(R) Core(TM) DuoCore T2400 @ 1.83GHz

Motherboard

Intel(R) 82801G (ICH7 Family)

Memory

2.00 GB

Graphics Card(s)

Mobile Intel(R) 945 Express Chipset

Sound Card

SoundMAX Integrated Digital HD Audio

Monitor(s) Displays

ThinkPad Display

Screen Resolution

1400x1050

Hard Drives

100Gb SATA

Keyboard

Standard Keyboard

Mouse

HID-compliant Mouse

Internet Speed

Cable Broadband - 54Mbps

Other Info

Intel(R) PRO/1000 PL Network Connection
11a/b/g Wireless LAN Mini PCI Express Adapter

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gandalf50

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• Nov 16, 2009

• #10

Nah. the company just still using that app.

 

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jrod

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• Sep 1, 2011

• #11

What change did you make to correct this problem. I'm having the same problem.

 

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KoolPal

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• Feb 23, 2014

• #12

I came here looking for just this solution. I too have an IBM application installed due to office work and this start up pop up is annoying.

Can anyone guide on how to remove this?

 

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Windows 7 Professional 64bit

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UsernameIssues

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• Feb 23, 2014

• #13

Welcome to the Seven Forums.

Do you check the info in this post?

 

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KoolPal

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• Feb 23, 2014

• #14

UsernameIssues said:

Welcome to the Seven Forums.

Do you check the info in this post?

Click to expand...

This is the 'same" post. There are no clear steps explained on how to remove this from startup

 

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UsernameIssues

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• Feb 23, 2014

• #15

Yes, the link is to a post in the same thread. I was asking if you had noticed that solution as posted by the person that started this thread. From your answer, I'll assume that you have the same item in one of the start up folders.

One way to remove it is to...
...click on the Start button
...and then All Programs.
Scroll to the folder named Startup...
...and click on that.
Right click on the item to be removed...
...and select Delete from the context menu.

 

Last edited: Sep 5, 2014

My Computer

Computer type

Laptop

Computer Manufacturer/Model Number

Employer provided Dell Latitude

OS

W7 Pro SP1 64bit

CPU

i7

Memory

8GB

Graphics Card(s)

Intel HD Graphics

Hard Drives

crappy SSD

Antivirus

Employer mandated Symantec Endpoint Protection

Browser

Pale Moon 64bit, IE11 64bit & Chrome 64bit

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MdPhoenix

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• Sep 4, 2014

• #16

Just necroing a thread to confirm. Same thing for us here. IBM Client Access is still in use around these parts - it's a terminal emulator for AS400.

Removing that item from startup stopped Help and Support from popping up.

Thanks!

 

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PC/Desktop

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7 x64 Pro