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Windows 7: Sorry this is Vague: Need help with Laptop Please

2 Weeks Ago   #1
TDKMate

Win 7 Pro 64 SP1
 
 
Sorry this is Vague: Need help with Laptop Please

Sorry the title is vague but I don’t have much to go on. I have a relative coming over on Mother’s Day and he wants me to fix his Toshiba laptop (PSLY5U-00Q01T) because “it’s running slow.” That’s all l have to work with.

My biggest problem is I don’t ‘fix’ computers and I know nothing about laptops in particular. I Googled the specs for it and apparently the thing doesn’t even have a USB port (!?) but is suppose to have an optical drive.

I need help on helping him please. I imagine I should burn some kind of ‘rescue’ disk so I can run some diagnostics, but what do I put on it? I can think of MalwareBytes and CCleaner but I’m not sure I should install stuff on his laptop, it may complicate things. How about some sort of antivirus scanner? And I’m sure I’ll find tons of junk on it that’s useless and messing things up…

I appreciate any tips and tricks you have!


My System SpecsSystem Spec
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2 Weeks Ago   #2
samuria

win 8 32 bit
 
 

first job is run msconfig and see whats running at startup
My System SpecsSystem Spec
2 Weeks Ago   #3
TheDeerDude

Windows 7 HP x64
 
 

WinDirStat can can help you visualize what's taking up space on the hard drive, and delete it. Download WinDirStat

Disk Cleanup is also a good start - run it as an administrator to clean up more stuff.

You could also uninstall any software they are no longer using that is taking up space.

CCleaner is a good idea.

Scanning the laptop with Malwarebytes will help you remove any malware and PUPs, so also a good idea.

Like @samuria said in his post - using the MSCONFIG utility will allow you to see what programs run at startup and disable unnecessary ones

If the laptop has no USB ports, you could use the optical drive to transfer files onto it. Any utilities that you install, can be easily uninstalled after you have finished.

Hope that helps
My System SpecsSystem Spec
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1 Week Ago   #4
TDKMate

Win 7 Pro 64 SP1
 
 

Hi All. Some good tips! Thanks. Any good AV programs that could run from the CD/DVD?
My System SpecsSystem Spec
1 Week Ago   #5
Botard

Windows 7 guest, Debian host
 
 

Quote   Quote: Originally Posted by TDKMate View Post
Hi All. Some good tips! Thanks. Any good AV programs that could run from the CD/DVD?
Hi TDKMate,
mcAfee stinger runs DVD drive is good to try. It can detect and remove malware and viruses. I don't use it yet, but I think the tech are using this kind of program for their job. Make sure you download the latest version in a clean PC.
My System SpecsSystem Spec
1 Week Ago   #6
TheDeerDude

Windows 7 HP x64
 
 

Quote   Quote: Originally Posted by Botard View Post
Hi TDKMate,
mcAfee stinger runs DVD drive is good to try. It can detect and remove malware and viruses. I don't use it yet, but I think the tech are using this kind of program for their job. Make sure you download the latest version in a clean PC.
"I don't use it yet", "I think the tech are using this kind of program" then I would suggest that you do not recommend it, not to mention it's a McAfee product.

welp now I feel bad lol sorry, I just have a strong dislike for McAfee in general
My System SpecsSystem Spec
1 Week Ago   #7
Botard

Windows 7 guest, Debian host
 
 

Quote   Quote: Originally Posted by TheDeerDude View Post
"I don't use it yet", "I think the tech are using this kind of program" then I would suggest that you do not recommend it, not to mention it's a McAfee product.
That's completely fine. It just a word I used had nothing more to say, so don't take it literal. Clearly, the bolded words implies a suggestion not a recommendation. But, thanks for clarifying, my English is suck.

Personally, I used comodo rescue disk but the advantage of stinger is a standalone free tools ready to scan and remove the threats no need to update the virus definition each time you run it. MajorGeeks has a video and recommend it.
My System SpecsSystem Spec
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 Sorry this is Vague: Need help with Laptop Please




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