New
#21
If you using CA antivirus try this:
restart in "safe mode with command prompt"
run sfc /scannow
restart in safe mode
set exclusion for \windows\system32\shell32.dll in CAAV options panel for Real Time and On Demand virus checks.
It worked for me. thanks to Win32/WebSearch infection - CA Home and Home Office Forum
Atbrocker error happen after a patch was installed, I need advise on how to repiar please
have tried ALT-CTL-DEL no luck
can start i safe mode but can not repair
all scans are good
I use CA Security suite and after the latest updates from Microsoft my CA antivirus
kept finding a problem with shell32.exe. This was an error, the virus signature dat for some reason identified shell32.exe as a threat after the updates. To fix this I:
restarted in safe mode
set exclusion for \windows\system32\shell32.dll in CAAV options panel for Real Time and On Demand virus checks.
Once excluded from Quarintine a re-boot and all was well.
Also on a second machine, I
restarted in safe mode
Updated the CA dat files and all worked.
Hope this helps. Maybe more antivirus programs see the updated Shell32.exe as a threat and are blocking it.
I am having the same problem and also running CA. The exclusion didn't help me. I'm stilling having the problem at log in. I Hope someone can figure this out since tech support from Dell, CA, and Microsoft have all denied responsibility for this and a complete restore is not an option.
Update.
My problem is fixed after excluding the win32.sys file. I'm actually not sure if it is the virus or not but it gets through those errors to log in.
I had CA also and excluding shell32 worked for me. Thanks to everyone who posted replies. I should have known something would happen when I saw that CA was unsupported during the windows 7 install. Hopefully there are no more issues.
An even easier solution is to boot into safe mode, and uninstall CA antivirus.
Soon as you do this reboot your system and it will work. Get rid of CA only causes problems in my experience. Go with Norton, Pccillin, nod32.
Would a full restore work? We have a home server and we do weekly backups
Safe mode doesn't work
Dulabooting with LinuxMint...haven't used windows in like a week or two.
Cheers,
Willie
This sucks. I'm starting to dislike W7 more and more. I installed it on my home workstation. Since I work on the fly I'm hardly ever home. I log on remotely through RDP. Now, the other day I got that annoying message. I don't know what else there is to say, except that it sucks.