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Windows 7: RC1 - "COM Surrogate Has Stopped Working"

11 May 2009   #1

Win7 Build 7022
RC1 - "COM Surrogate Has Stopped Working"

So I just upgraded the 7022 build of W7 I've been running successfully for months to the new RC1 build and now a hundred times a day, I get an annoying error that says "COM Surrogate Has Stopped Working". I click OK and it goes away but it's pretty annoying. Doesn't seem to be any pattern as to when it pops up, either.

Anyone experiencing the same thing?

My System SpecsSystem Spec
10 Aug 2009   #2

Windows 7

I see the same thing. It generally happens when I go into a folder with large Video files in it.

After this happnes for me, Explorer crashes as well
My System SpecsSystem Spec
10 Aug 2009   #3


Googling your issue brought me here.

Google +1

My System SpecsSystem Spec

10 Aug 2009   #4

Windows 7
Nero and COM Surrogate crashing

I found a post that seems to outline the problem. It says the Nero can cause the problem. I uninstalled Nero and the problem seems to have gone away
My System SpecsSystem Spec
10 Aug 2009   #5


Quote   Quote: Originally Posted by ShadoDragon View Post
I found a post that seems to outline the problem. It says the Nero can cause the problem. I uninstalled Nero and the problem seems to have gone away
That's precisely what the link I found says.

My System SpecsSystem Spec
18 Nov 2009   #6

windows 7
Explore crashing and Comm Surragate crashes

well I was reading here that folks where having the same issue as I am and had Nero. I don't have Nero. I also noted that folks were having an issue such as the one I've stated when browsing folders that contained large video files. The folders I was browsing were solely folders containing photographs. Suggestions?
My System SpecsSystem Spec
30 Dec 2009   #7

Windows 7 Ultimate 64bit

Same exact problem as "mbills", i do not have nero on my computer either. Tho when i go into my pictures and i click on a few pictures to view them, within the first 10 pictures i click on i will get the COM Surrogate has stopped working message. Not long after you could almost set your watch by it, within the next few clicks or sometimes just random right clicking on the desktop will cause Explorer.exe to crash.
My System SpecsSystem Spec
26 Sep 2010   #8

Windows 7 Ultimate x64

I too have had this problem occur. It's only begun to happen today, I am almost positive it has to do with me doing a disk cleanup and deleting Thumbnails (says windows automatically keeps a copy of all the thumbnails, if you delete them it will recreate as needed. I figured this was okay to delete, as from what it said I assume that it simply shows thumbnails that you try to view, and any that are part of old files that I don't view anymore will remain deleted and save some space).
So, should I bother taking any steps towards fixing this, or will it eventually occur less and less as I view more of the files that I have deleted the thumbnails for? If so, than would it possibly help to highlight all the pictures I have (only things it's occurred for so far) and open all at once, so that it loads all the thumbnails? I'm not entirely sure how it works, someone please let me know if it will either eventually fix itself, or if I should do a system restore or use another method of fixing (system restore won't be much of a problem as I made a sys restore point last night, but if I can just leave it as is and it will fix itself as files are viewed, than that's best)
My System SpecsSystem Spec
06 Dec 2012   #9
Majestic One

Windows 7 x64 Ultimate

1] folder with many large video files (am watching Dark Angel TV series (folder open))
2] Nero 11 installed - gonna try 12 platinum (got it the other day)

good enough for me!
Thank you folks
My System SpecsSystem Spec
06 Dec 2012   #10

Windows 7 Ultimate x64

I' suggest going through this article , one of the mentioned fixes might worked for you guys .

TechTips - How to Fix the 'COM Surrogate Has Stopped Working' Error - Yahoo! Voices -
My System SpecsSystem Spec

 RC1 - "COM Surrogate Has Stopped Working"

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