RC1 - "COM Surrogate Has Stopped Working"

meast

New member
Local time
7:01 PM
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5
So I just upgraded the 7022 build of W7 I've been running successfully for months to the new RC1 build and now a hundred times a day, I get an annoying error that says "COM Surrogate Has Stopped Working". I click OK and it goes away but it's pretty annoying. Doesn't seem to be any pattern as to when it pops up, either.

Anyone experiencing the same thing?
 

My Computer

OS
Win7 Build 7022
I see the same thing. It generally happens when I go into a folder with large Video files in it.

After this happnes for me, Explorer crashes as well
 

My Computer

Computer Manufacturer/Model Number
Home Built
OS
Windows 7
CPU
Intel Dual Core
Motherboard
Asus
Memory
2 Gb
Graphics Card(s)
ATI HD 4650
Monitor(s) Displays
Dual Monitoe
Googling your issue brought me here.

Google +1

Kari
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP ENVY 17-1150eg
OS
Windows 10 Pro x64 EN-GB
CPU
1.6 GHz Intel Core i7-720QM Processor
Memory
6 GB
Graphics Card(s)
ATI Mobility Radeon HD 5850 Graphics
Sound Card
Beats sound system with integrated subwoofer
Monitor(s) Displays
17" laptop display, 22" LED and 32" Full HD TV through HDMI
Screen Resolution
1600*900 (1), 1920*1080 (2&3)
Hard Drives
Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Cooling
As Envy runs a bit warm, I have it on a Cooler Master pad
Keyboard
Logitech diNovo Media Desktop Laser (bluetooth)
Mouse
Logitech Performance Mouse MX
Internet Speed
50/10 Mbps VDSL
Antivirus
Windows Defender 4.3.9431.0
Browser
Maxthon 3.5.2., IE11
Nero and COM Surrogate crashing

I found a post that seems to outline the problem. It says the Nero can cause the problem. I uninstalled Nero and the problem seems to have gone away
 

My Computer

Computer Manufacturer/Model Number
Home Built
OS
Windows 7
CPU
Intel Dual Core
Motherboard
Asus
Memory
2 Gb
Graphics Card(s)
ATI HD 4650
Monitor(s) Displays
Dual Monitoe
I found a post that seems to outline the problem. It says the Nero can cause the problem. I uninstalled Nero and the problem seems to have gone away

That's precisely what the link I found says.

Kari
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP ENVY 17-1150eg
OS
Windows 10 Pro x64 EN-GB
CPU
1.6 GHz Intel Core i7-720QM Processor
Memory
6 GB
Graphics Card(s)
ATI Mobility Radeon HD 5850 Graphics
Sound Card
Beats sound system with integrated subwoofer
Monitor(s) Displays
17" laptop display, 22" LED and 32" Full HD TV through HDMI
Screen Resolution
1600*900 (1), 1920*1080 (2&3)
Hard Drives
Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Cooling
As Envy runs a bit warm, I have it on a Cooler Master pad
Keyboard
Logitech diNovo Media Desktop Laser (bluetooth)
Mouse
Logitech Performance Mouse MX
Internet Speed
50/10 Mbps VDSL
Antivirus
Windows Defender 4.3.9431.0
Browser
Maxthon 3.5.2., IE11
Explore crashing and Comm Surragate crashes

well I was reading here that folks where having the same issue as I am and had Nero. I don't have Nero. I also noted that folks were having an issue such as the one I've stated when browsing folders that contained large video files. The folders I was browsing were solely folders containing photographs. Suggestions?
 

My Computer

OS
windows 7
Same exact problem as "mbills", i do not have nero on my computer either. Tho when i go into my pictures and i click on a few pictures to view them, within the first 10 pictures i click on i will get the COM Surrogate has stopped working message. Not long after you could almost set your watch by it, within the next few clicks or sometimes just random right clicking on the desktop will cause Explorer.exe to crash.
 

My Computer

Computer Manufacturer/Model Number
Gigabyte Technology Co., Ltd
OS
Windows 7 Ultimate 64bit
CPU
Intel Core i7 CPU 920 @2.67GHz,2.67Mhz 4 Core(s) 8 Logical..
Motherboard
Gigabyte Ultra Durable(TM)3 GA-EX58-UD4P
Memory
12.0 GB
Graphics Card(s)
2x ATI Radeon HD 3850 (1.5GB each)
Monitor(s) Displays
HP 22" High Definition LCD
Hard Drives
3x 1T Seagate
I too have had this problem occur. It's only begun to happen today, I am almost positive it has to do with me doing a disk cleanup and deleting Thumbnails (says windows automatically keeps a copy of all the thumbnails, if you delete them it will recreate as needed. I figured this was okay to delete, as from what it said I assume that it simply shows thumbnails that you try to view, and any that are part of old files that I don't view anymore will remain deleted and save some space).
So, should I bother taking any steps towards fixing this, or will it eventually occur less and less as I view more of the files that I have deleted the thumbnails for? If so, than would it possibly help to highlight all the pictures I have (only things it's occurred for so far) and open all at once, so that it loads all the thumbnails? I'm not entirely sure how it works, someone please let me know if it will either eventually fix itself, or if I should do a system restore or use another method of fixing (system restore won't be much of a problem as I made a sys restore point last night, but if I can just leave it as is and it will fix itself as files are viewed, than that's best)
 

My Computer

Computer Manufacturer/Model Number
MSI/MS-7309
OS
Windows 7 Ultimate x64
Graphics Card(s)
Radeon HD 4830
Other Info
Don't know enough about computers to fill in the rest, if any important info is missing, feel free to message me on where or how to find the details.
1] folder with many large video files (am watching Dark Angel TV series (folder open))
2] Nero 11 installed - gonna try 12 platinum (got it the other day)

good enough for me!
Thank you folks
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Homemade Heap
OS
Windows 7 x64 Ultimate
CPU
AMD Phenom II X4 965 Black Edition 3.4Ghz (OC @ 3.7Ghz)
Motherboard
ASUS M5A97 LE R2.0
Memory
G-Skill (2x4GB) DDR3 1333 1.5v (OV to 1.65v @ 1432)
Graphics Card(s)
EVGA GeForce GTS 450 SC Edition
Sound Card
Onboard
Monitor(s) Displays
42 inch HP Television/Monitor
Screen Resolution
1920x1080
Hard Drives
SSD OS:OCZ RevoDrive X2 220GB PCIe SSD >>>
HDD Storage: 1x Western Digital Black 750GB, 32MB, 6.0,
2x Western Digital Blue 1TB, 32MB, 6.0,
1x Seagate Baracuda 3TB, 64MB, 6.0
PSU
Antec EarthWatts EA750 750W
Case
IN WIN Dragon Rider Black Steel Full Tower
Cooling
ALL AIR. Case:1x 220mm, 4x 120mm / CPU:Stock 4 pipe AMD PIB
Keyboard
Steelseries MERC Stealth
Mouse
Tek Republic TM Black 7 Button + 1 Wheel
Internet Speed
10Mb/s
Antivirus
ESET Security Suite v6
Browser
Firefox
Other Info
Optical Drive: Sony Optiarc 24x DVD Double Layer Lightscribe,
Fan Controller: NZXT Sentry-2 Touch Screen (5 fans + temps),
Audio: Kenwood 500w Home System

My Computer

Computer Manufacturer/Model Number
Custom self assembled
OS
Windows 7 Ultimate x64
CPU
Intel Core i7 930
Motherboard
Gigabyte GA X58A UD7
Memory
Gskill 2x3 GB Ram
Graphics Card(s)
Sapphire ATI Radeon HD 5870
Monitor(s) Displays
LG 24MP88 24" LED Monitor
Screen Resolution
1920 X 1080
Hard Drives
Seagate barracuda 1 TB
PSU
Corsair GS 600W
Case
Cooler Master 690 II Plus
Cooling
Cooler Master Hyper 212X
Keyboard
Logitech G15 Gaming keyboard
Mouse
Logitech MX518 Gaming Mouse
Internet Speed
Broadband 50 Mbps speed [Hathway]
Other Info
Xbox 360 Wired Controller (x2)
AverMedia TV tuner Card [Internal]
Logitech HD C110 Web Camera
Netgear WGR614 Wireless-N 150 Router
Razer Goliathus Fragged Alpha Control Edition Mouse Pad
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