Windows 7 64 bit problem

[Aversion]

I am running Windows 7 64bit Professional -

When I right click 'my computer > properties' Windows Experience Index does not show my processor or installed memory. Instead it says 'Not installed' for both.

This just recently happened.

Anyone have any idea why this is happening or how to fix this?

 

[PooMan UK]

hiya pal and welcome to the forums

Your title says "windows 7 65 bit problem" just to clarify for new members I presume you mean 64 bit problem.

Is it possible for you to fill in your system spec in full + take a snip shot / snipping tool (print screen) of the issue that you have ... just makes it easier to try and solve your problem

 

[Aversion]

Yes its a 64 bit problem , got to love typos. Give me a second Ill fill in all the info and post a s/s

edit: information filled in

heres the Screen shot

The two ''not available'' is what I am trying to fix. I just cant seem to figure out why it says that.

 

[bobkn]

Yes its a 64 bit problem , got to love typos. Give me a second Ill fill in all the info and post a s/s

edit: information filled in

heres the Screen shot

The two ''not available'' is what I am trying to fix. I just cant seem to figure out why it says that.

At a guess, you're missing some motherboard drivers. (I haven't built an AMD system since the Socket 939 days.)

I'd investigate further, but the "ATI System Driver" package for download from ATI is about 330MB in size, and their US server isn't fast.

Did you get something useful on the driver CD that I assume came with the motherboard?

 

[Aversion]

Yes its a 64 bit problem , got to love typos. Give me a second Ill fill in all the info and post a s/s

edit: information filled in

heres the Screen shot

The two ''not available'' is what I am trying to fix. I just cant seem to figure out why it says that.

At a guess, you're missing some motherboard drivers. (I haven't built an AMD system since the Socket 939 days.)

I'd investigate further, but the "ATI System Driver" package for download from ATI is about 330MB in size, and their US server isn't fast.

Did you get something useful on the driver CD that I assume came with the motherboard?

I installed everything from the CD/DVD that came with my motherboard. I then went to the MSI website to update my driver/bios.

This problem I am having just recently happened; when I first got my computer it worked fine.

 

[LiquidSnak]

Have you restarted your system since this happened?

 

[Darician]

If you have an approximation of when it happened, I'd suggest you perform a system restore to before this occurred to see if that corrects the issue.

 

[Aversion]

If you have an approximation of when it happened, I'd suggest you perform a system restore to before this occurred to see if that corrects the issue.

I did that and it didnt help.

Have you restarted your system since this happened?

Multiple times.


-

I also scanned for malware/spyware viruses/trojans - No luck. I have no idea what to do.

 

[pweegar]

Hmm. Strange. I don't see anywere on your screen where it says to view and print detailed performance and system information. But then again I'm using Windows 7 X64 Ultimate, so it could be a bit different???? Never mind. I believe your screen print is from the control panel system applet. Rerun the performance tool. Then check under the view system and performance.... button, located on the right hand side, below the big box that shows your score.

Out of curosity, what is listed in device manager-> processors???

Doing a google search, I found this that might help:
Windows Experience Index - Performance Information and Tools page is completely blank

good luck!

 

[Aversion]

Hmm. Strange. I don't see anywere on your screen where it says to view and print detailed performance and system information. But then again I'm using Windows 7 X64 Ultimate, so it could be a bit different???? Never mind. I believe your screen print is from the control panel system applet. Rerun the performance tool. Then check under the view system and performance.... button, located on the right hand side, below the big box that shows your score.

Out of curosity, what is listed in device manager-> processors???

Doing a google search, I found this that might help:
Windows Experience Index - Performance Information and Tools page is completely blank

good luck!

I tried that google link just now - no luck.


And quoting you "view system and performance.... button, located on the right hand side, below the big box that shows your score." - When I click that it says CREATE DETAILS ERROR; Could not create details page.

Could that be the problem?

edit: under device manager > processors - it shows my cores.

 

[Lordbob75]

Run the WEI. What happens?

~Lordbob

 

[Aversion]

Run the WEI. What happens?

~Lordbob

It completes with no errors, but takes a long time (usually its faster) - and it still doesnt show my processor or installed memory.

 

[PooMan UK]

Have you had a looky here pal. control panel system does not show processor memory
I know this is for Vista but it should work for Win7 aswell

 

[Aversion]

Have you had a looky here pal. control panel system does not show processor memory
I know this is for Vista but it should work for Win7 aswell

Okay, I did all the steps in that topic and had no luck. :/

This minor issue is really causing a big headache :/

 

[Aversion]

Have you had a looky here pal. control panel system does not show processor memory
I know this is for Vista but it should work for Win7 aswell

Okay, I did all the steps in that topic and had no luck. :/

This minor issue is really causing a big headache :/

And with this said, I am going to do a fresh install.

 

[Aversion]

After a fresh install on my computer; I installed Halo 2 before any other Windows LIVE game and it worked with no problems.

 

[PooMan UK]

Glad you got it sorted and thanks for the feedback pal