Several random BSOD's.. Please help......

[deepakmenonk]

again

got 5 more crashes... please help

 

[ickymay]

got 5 more crashes... please help

unninstall kaspersky

 

[deepakmenonk]

uninstalled kaspersky and going to install avira antivir free antivirus.

 

[deepakmenonk]

installed avira antivir personal - free antivirus

 

[deepakmenonk]

@ickymay

did u mean earlier that those 5 BSOD's were caused by kaspersky?

 

[deepakmenonk]

hey Yowanvista..
can you please look at the 8 crashes that i have had today
attaching the 8 dump files
Thank you..

 

[ickymay]

@ickymay

did u mean earlier that those 5 BSOD's were caused by kaspersky?

over all the .dmp files you have posted more than one claimed klif.sys as the culprit which indicates it could be Kaspersky but you also have other files that could be causing conflict but you need to remove on thing at a time to find the main cause ?

question is have you had anymore bluescreens since unninstalling Kaspersky ?

I have had a quick look at your latest 8 .dmp files and yet again theres a multiple of different causes claimed by windows debugger with the 0x3B as the most common which I have found is normally when an exception happens during a system service , pos Vcore or voltage instability.

I strongly suggest for the purposes of debugging remove all but one stick of ram and see if this stops the bluescreen crashes ?

 

[deepakmenonk]

I still have had 2 BSOD's after uninstalling kaspersky...attaching those dump files
i dont knw if what i have to say is of any use
I havent experiencd any BSOD's till date while gaming
So is'nt it clear that it is not a hardware problem??

 

[ickymay]

I still have had 2 BSOD's after uninstalling kaspersky...attaching those dump files
i dont knw if what i have to say is of any use
I havent experiencd any BSOD's till date while gaming
So is'nt it clear that it is not a hardware problem??

you can rarely say what it isn't until you are sure you know what it is thats causing the bluesceens

with the variety of differing bugchecks you could have more than one cause ?

these last two dumps both blame ntkrnlmp.exe with a bugcheck 3B and 1E respectively , I still think it would be a mistake if you didn't try removing all but one stick of ram just to eliminate this as a possible cause ?

Also your driver

[B]000.fcl[/B]		fffff880`07dcd000	fffff300`07df8000	0xfffffa800002b000	0x48dcdf7a	[B]26/09/2008[/B] 13:11:22

is out of date , possibly for your western digital my book ?
If this is true please goto the manufacturers website and update it ?

also this driver

[B]sncduvc.SYS[/B]		fffff880`02811000	fffff880`02819a80	0x00008a80	0x495894f2	[B]29/12/2008[/B] 09:14:26

possibly for a USB Video Device by Sonix Technology Co Ltd is old and needs updating ?

I notice you have

[B]PxHlpa64.sys[/B]		fffff880`0137a000	fffff880`01385e00	0x0000be00	0x4a416253	23/06/2009 23:16:35

resident on your system and in my experience this has been associated with causing bluescreens and can belong to any of the following programs

• RecordNow!
  ESSSONIC
  Sonic RecordNow!/Sonic_PrimoSDK
  Dell Media Experience
  Pioneer RecordNow DX
  Sonic MyDVD/RecordNow!/RecordNow DX/MyDVD Plus/PrimoSDK
  Microsoft Plus! Digital Media/Digital Image Suite
  Corel Photo Album
  HP RecordNow/DigitalMedia Archive
  IBM RecordNow!
  Roxio Easy Media Creator/RecordNow Copy/Drag-to-Disc/Creator Basic v/Media Manager/CinePlayer
  Adobe Photoshop Lightroom
  Yahoo! Music Jukebox or Roxio
  Napster Burn Engine
  1CLICK DivxToDVD
  OLYMPUS muvee theaterPack
  by Sonic Solutions (Sonic Solutions - Company) or VERITAS Software, Inc (Data Center Optimization: Datacenter Management Software, Data Center Software, Data Center Solutions | Symantec).

I suggest you identify it and remove it for now ?

 

[deepakmenonk]

i removed 000.fcl that belongs to cyberlink powerdvd9 so i uninstalled it.
Also removed PxHlpa64.sys that belongs to sonic solutions, which is deleted now.
I cannot find out how to get rid of sncduvc.sys
i found in my sys_list document these,

35456 29-Dec-08 2:44:28 PM "C:\Windows\System32\DriverStore\FileRepository\snp2uvc.inf_amd64_neutral_148db86a94a94b82\x64\sncduvc.sys"

what should i be doing to get rid of that?

Thank you so much for the help

 

[ickymay]

i removed 000.fcl that belongs to cyberlink powerdvd9 so i uninstalled it.
Also removed PxHlpa64.sys that belongs to sonic solutions, which is deleted now.
I cannot find out how to get rid of sncduvc.sys
i found in my sys_list document these,

35456 29-Dec-08 2:44:28 PM "C:\Windows\System32\DriverStore\FileRepository\snp2uvc.inf_amd64_neutral_148db86a94a94b82\x64\sncduvc.sys"

what should i be doing to get rid of that?

Thank you so much for the help

whats being loaded now in msconfig \ startup ?

download and run driverview from Nirsoft and attach the text file here ?

post any more bluescreen .dmp files as they happen

 

[deepakmenonk]

drivers and startup items

attached drivers list and also the startup items. Thanks a lot for the help.
Have'nt experienced a BSOD till now but will let you know if i am unlucky..

 

[ickymay]

attached drivers list and also the startup items. Thanks a lot for the help.
Have'nt experienced a BSOD till now but will let you know if i am unlucky..

we will try to make sure luck has no part in this

leave your environment as it is for now and try to make your system bluescreen by doing the things that caused it before and keep us posted

 

[deepakmenonk]

so i should wait for the thing i hate

anyways...i donno if this helps...i did a sfc scan and got a cbs log file which reported some errors... can you check it out...

 

[deepakmenonk]

got new BSOD's...

 

[ickymay]

got new BSOD's...

three different bugchecks I am confident this is your Ram please remove all but one stick and see if you can get your system to bluescreen

 

[deepakmenonk]

Are you pretty sure about it? has it mentioned a RAM error? because, i have said earlier, i dont face any problem while gaming and also that no BSOD's till now indicated a hardware error..!

 

[ickymay]

Are you pretty sure about it? has it mentioned a RAM error? because, i have said earlier, i dont face any problem while gaming and also that no BSOD's till now indicated a hardware error..!

I cannot understand your reluctance to try removing your ram to eliminate it as a possible cause, especially considering your familiar with the task having fitted your own upgrade ?

This has all the hallmarks of a ram problem but I would be happy if you prove me wrong

 

[deepakmenonk]

I am not reluctant to do it..i will do it... I will also certainly do memtest on both the ram's and let u know about how it goes once i reach home tommorow..

just to keep you informed..I opened action center and saw the relaibility report.. it indeed shows many "windows was unexpectedly shutdown", but just before it is shown that "Windows has stopped working"

For ex: 12:24AM "windows has stopped working"
12:25AM "windows was unexpectedly shutdown" [BSOD]

Does this show any indication of windows errors??

I will certainly do memtest when i reach home tommorrow.. Thanks for the advices and help

 

[deepakmenonk]

I did memtest on both sticks of ram together and individually, and in the three tests, for 9 passes there were no errors, so it seems its not a RAM problem ryt?