Outlook 2010 html appearing as plain text

[idainc]

I am beginning to get some, not all, emails in plain text. I can recive, vew and sen html just fine. Two different senders today have sent emails that they are sending in html and I ma seeing them in plain text and it is getting to be very omportant that I fix this ASAP. They are clients.

I have checked security center to be certain plain text is not checked. I saw this issue several years ago, IIRC in 2003 ?

Much appreciate any and all help. Thanks.

 

[Golden]

Hi idainc,

I think i can help you with this when I get home in a few hours - can you check back here later?

Regards,
Golden

 

[Irene]

Maybe this will help whilst you are waiting for Golden:
How to Convert Plain Text Email Messages to HTML in Outlook 2010

Also this:
Automatically Download Images in HTML Email in Outlook 2010

 

[Golden]

Hi,

I think Irene is on the money. Originally, I thought the problem might be what I have circled in the attached image, but if I read your post again, then it sounds like you have already checked these settings that I have circled?

Regards,
Golden

 

[idainc]

Thanks everyone. I had searched and uncovered these links and they're a no go. In fact I just got another plain text email.

One search yielded an issue with AVG which I use to clean out some cookes then delete and it is not runningon this machine. I use MS Security Essentials.

I'm wondering if there's anyway short of a reinstall to reset eberything just in case ?

 

[Golden]

Hi,

Is AVG still installed on your system? Some AV software convert the HTML to plain text.

Regards,
Golden

 

[idainc]

No. Uninstalled and not in the Program list.

 

[Golden]

Mmm, OK.

Are the plain text emails always from the same clients? It could be there ISP converting the HTML to plain text.

Regards,
Golden

 

[idainc]

yes same clients. One uses Lotus Notes - EEEk.

 

[Golden]

I think that might be the problem - their ISP, for whatever reason, converts their email to plain text. It also could be that your ISP converts any mail from their ISP to plain text.

Unfortunately, there isn't much/anything that can be done about that.

Regards,
Golden

 

[idainc]

I think that might be the problem - their ISP, for whatever reason, converts their email to plain text. It also could be that your ISP converts any mail from their ISP to plain text.

Unfortunately, there isn't much/anything that can be done about that.

Regards,
Golden

I have two addreses. One provided by my ISP and the other my web host - which we just switched this past weekend. I have spoken to the latter and asked if there is any setting they se anywhere that could convert HTML to text and naturally the answer was no.

 

[mbeifuss]

I have the same problem

I'm using Outlook 2010 64bit as my client to my Hotmail account. On my previous computer, I had the same setup only 32 bit Outlook 2010 and it worked fine. On my new build, some but not all, HTML emails are being rendered as plain text. It seems to be more common if the client is running as opposed to starting the client. The emails are not specific to any sender and the weird thing is that I can move those emails that aren't rendering correctly to a temp folder in Outlook, sync with Hotmail, go to the Hotmail web interface and move those emails back to the inbox from the temp folder, resync and they show up rendered as HTML in my Outlook client. That tells me that it isn't the emails themselves. I have found no other way for Outlook to recognize these emails as HTML once they have been opened in the client. Weird no?

 

[Panther6834]

I know exactly what you mean. Last week, I performed a clean install (something I like to do at least once per year, just to completely clean the system), and while I was initially seeing all emails exactly as they are supposed to appear, yesterday, a few of my emails showed up as text, with URL links.

This morning, several emails are in text format. To counter something that a previous person gave as "advice", two of the emails this morning were from the same sender (daily Bible verses), one of which is viewable as it's supposed to be, and the other in text format with URL links. Considering they were received from the same sender (e.harpercollinschristian.com), this negates "advice" from previous people.

I, too, am running Office 2010 64-bit, so this might be the culprit..but, as to how to resolve this, we are both in need of assistance. So, anyone out there know how to correct this problem?

 

[SnaxNZ]

I know this is a pretty old thread but I have just been troubleshooting this issue and tracked down a solution which worked.

For me the solution was to have the sender delete the suggested auto-complete entry for my email address (i.e. when they typed my name/email into the To field of Outlook) then to retype my email address from scratch. After doing that I no longer received their emails are plain text but now as HTML once again.

I had recently migrated the sender's email hosting from Google Apps to MS Exchange and part of that process was to copy across the StreamAutocomplete dat file from their old Outlook profile to the new one. I have done this process many times in the past without a glitch, but perhaps the new MS Exchange server we migrated to couldn't handle that and wanted to start the list from scratch. Backing that up, some other historical email addresses would bounce until the auto-complete entry was deleted and email address retyped from scratch.

Hope this helps someone out there as it was a tricky one for me to work out.