Scrambled Noise At Higher Frequencies

[BlackMaterial]

Good day Win7 Community,

This is my first post on here, as many users, I come here because I am having an issue.

I bought my new computer at friday.
I began installing my desired programs and games.
But as I progressed I found out something was going on with my sound.

I own a 5.1 surround sound speaker set so I'd like to use it, I believe I have stereo sound on it right now because I want my speakers to have sound all the time instead of having either music or voice-only.

On to the issue;

At first, I used my audio outputs of my motherboard, but that didn't really work well with my speaker set.
So I got my old 5.1 surround card (PCI) out and installed it into my new computer and plugged my speaker set, I could now use all 5 speakers.

I uninstalled the motherboard sound drivers and installed the sound card ones.
Fiddled with the settings the way I like it (sound volumes on each speaker)

I got it all working.. only, with youtube,WMP,VLC Mediaplyer, whatever produces sound.
When a high frequentie sound comes along, it gets scrambled which really ruins my fun of my new computer.

List of hardware/Software:

Motherboard: ASUS P8H67
Sound Card: Trust SC-5100 5.1 Surround Sound Card

Motherboard Sound Drivers: Realtek High Definition Audio Driver

Sound Card Driver: Trust 5.1 Soundcard 14319

Recap:
I uninstalled Realtek and installed the trust 5.1 sound card drivers.
I tried fiddling with WMP's settings etc. but no luck so far.

I hope someone can assist me in this struggle.

EDIT: It is now occuring 90% of the time on the low-middle frequency.. it's getting on my nerves.

PS. I will be heading off to bed about 5 minutes after this message is posted, it's 4 AM and I've been trying to fix this problem of mine since this morning.

Regards,
BlackMaterial.

 

[neo101]

I know its obvious but did you remember to disable the onboard (motherboard) sound chip in the bios?

 

[BlackMaterial]

I know its obvious but did you remember to disable the onboard (motherboard) sound chip in the bios?

What What What?

I might know a lot of computers and OS'.
But this isn't to my knowledge.

Please explain further, for the record, I haven't done anything else than described in the story above.

Thanks for replying.
Regards,

 

[neo101]

Just try it then.

I don't know how onboard sound chip can be running at the same time as the sound chip on the sound card so 'disable' it in your bios.

Did you let Win7 download the drivers for the soundcard from its servers?

 

[BlackMaterial]

Just try it then.

I don't know how onboard sound chip can be running at the same time as the sound chip on the sound card so 'disable' it in your bios.

Did you let Win7 download the drivers for the soundcard from its servers?

No, I went to the website myself, making sure I got the 64 bit version.

I have no idea how to actually disable this sound chip?

I've never, ever, been in my BIOS, too afraid I mess something up.

Could you tell me what to do and how I disable this chip so I can enjoy my new computer?

Regards,
DarkMaterial.

 

[Mike Connor]

No, I went to the website myself, making sure I got the 64 bit version.

I have no idea how to actually disable this sound chip?

I've never, ever, been in my BIOS, too afraid I mess something up.

Could you tell me what to do and how I disable this chip so I can enjoy my new computer?

Regards,
DarkMaterial.

If you fill out your system specs, then we may be able to help you. Without the system specs this is difficult to impossible.

If you need help finding your system specs, then download and run this;

Speccy - System Information - Free Download

<http://www.piriform.com/speccy>

Regards....Mike Connor

 

[BlackMaterial]

Thanks a lot for responding Mike Connor.

I've just updated all my system specs.
Wasn't all too hard, didn't have to use 'Speccy' though.

Status Update;
Defining scrambled,
Not the correct frequencies that sounds are transported on, they are either lower or higher, they fluctiate, which is quite annoying.

If any additional information is needed, it will be provided.

Regards,
BlackMaterial.

 

[Mike Connor]

OK. Here it is;

Power4Pc - Asus P8H67-M v3 moederbord (90-MIBEBA-G0EAY0DZ)

To disable the on-board audio, ( which is necessary if you use a separate audio card), you need to go into the BIOS and set it to disabled.

When the machine is starting press the <DeL> key repeatedly until the BIOS screen appears.

Disable the on-board audio, save and exit. DO NOT MAKE ANY CHANGES TO THE BIOS IF YOU DON'T KNOW WHAT THEY ARE!! Doing so may disable your machine.

Regards....Mike Connor

 

[BlackMaterial]

Is there some step-by-step guide?
I have never been in any BIOS.

I tried to acces my old computer's BIOS, but it asked me for a password, since I did not know it, I couldn't acces it.
Is there a chance there's a password on my current pc's BIOS?

If so, what might that password be?

PS, This audio card I am using, this is the card I have plugged in my 5.1 surround sound, so this requires me to disable the onboard audio? (just to get any doubts out of the way)

Regards,
Blackmaterial.

 

[Mike Connor]

Is there some step-by-step guide?
I have never been in any BIOS.

I tried to acces my old computer's BIOS, but it asked me for a password, since I did not know it, I couldn't acces it.
Is there a chance there's a password on my current pc's BIOS?

If so, what might that password be?

PS, This audio card I am using, this is the card I have plugged in my 5.1 surround sound, so this requires me to disable the onboard audio? (just to get any doubts out of the way)

Regards,
Blackmaterial.

If you did not set a password, and it is your machine, then there is no password.

Yes, in order to use an audio card, you have to disable the on-board audio chip, as it will otherwise cause interference and other problems.

The BIOS ( Click on the blue link for more information), looks something like this, but varies a lot on different machines, and depending who wrote it;



You can just go into it and set up whatever you need.

Regards....Mike Connor

 

[BlackMaterial]

Alright, that sound fine.

But I am a tad bit afraid I might press a wrong button in there.

Where do I find the 'Enable/Disable' switch in the BIOS?
Is there a:
Standard CMOS Features -> Sound -> etc.?
guide?

Kind regards,
BlackMaterial

 

[Mike Connor]

Alright, that sound fine.

But I am a tad bit afraid I might press a wrong button in there.

Where do I find the 'Enable/Disable' switch in the BIOS?
Is there a:
Standard CMOS Features -> Sound -> etc.?
guide?

Kind regards,
BlackMaterial

You could read the manual which came with your machine, everything is explained there.

There are also various beginner's guides on the net, Like these;

BIOS for Beginners : Introduction

http://www.educypedia.be/computer/motherboardbios.htm

Once you are in the BIOS, there are also short guides which tell you what to do and how to do it.

If you are afraid to use it, then you will be unable to solve your problem.

Regards....Mike Connor

 

[neo101]

Get yerself a small notebook as a 'puter logbook and write down

date
+ problem
+ what you changed
+ how you did it

 

[BlackMaterial]

Alright, that sound fine.

But I am a tad bit afraid I might press a wrong button in there.

Where do I find the 'Enable/Disable' switch in the BIOS?
Is there a:
Standard CMOS Features -> Sound -> etc.?
guide?

Kind regards,
BlackMaterial

You could read the manual which came with your machine, everything is explained there.

There are also various beginner's guides on the net, Like these;

BIOS for Beginners : Introduction

BIOS settings, BIOS beep codes

Once you are in the BIOS, there are also short guides which tell you what to do and how to do it.

If you are afraid to use it, then you will be unable to solve your problem.

Regards....Mike Connor

I decided to just do it
I went into my bios, had to search a bit, but I found it.
I disabled it, saved and reset.

However, The problem still excists.
It's a weird problem to describe.
Let's say a tone, (example; a guitar)
Has to be right in the middle, but instead of producing a middle-tone, it produces a mixture of low and high tones.

Really hard to describe.

I hope I can solve this problem any time soon.

Regards,
BlackMaterial.

 

[Mike Connor]

I decided to just do it
I went into my bios, had to search a bit, but I found it.
I disabled it, saved and reset.

However, The problem still excists.
It's a weird problem to describe.
Let's say a tone, (example; a guitar)
Has to be right in the middle, but instead of producing a middle-tone, it produces a mixture of low and high tones.

Really hard to describe.

I hope I can solve this problem any time soon.

Regards,
BlackMaterial.

Do your speakers work correctly on other equipment?

Do they work correctly if you set them to stereo?

Regards....Mike Connor

 

[BlackMaterial]

They worked correctly on my old computer.

They are currently set to stereo.
I have difficulty setting Windows Sound (Control Panel --> Sound) correctly AND my drivers for my speakerset.
I can set it to stereo in both Windows Sound as in my driver.
And, I am getting confused.

Could you give me some suggestions such as;
set X as Y etc.

I hope I don't ask for too much.

Regards,
BlackMaterial

 

[Mike Connor]

They worked correctly on my old computer.

They are currently set to stereo.
I have difficulty setting Windows Sound (Control Panel --> Sound) correctly AND my drivers for my speakerset.
I can set it to stereo in both Windows Sound as in my driver.
And, I am getting confused.

Could you give me some suggestions such as;
set X as Y etc.

I hope I don't ask for too much.

Regards,
BlackMaterial

I think you are trying to adjust too many things. I am going to look through this whole thread again and see if I have missed anything. I will be back as soon as I have a solution............

Regards....Mike Connor

 

[BlackMaterial]

Thanks for staying with me Connor,
I am 80% sure I am doing something wrong myself.
And 20% sure something in the computer itself is wrong.

On a side note;
I get sound out of all 5 speakers and 1 subwoofer, that means that the hardware is installed correctly and works fine, correct?

Regards,
BlackMaterial.

 

[Mike Connor]

Open your "Control Panel", and choose "Device Manager";

You should get a window like this. When you click on the small arrow next to "Sound, video and game controllers" ( I have marked this in the image), what does it say?



Regards....Mike Connor

 

[Mike Connor]

Thanks for staying with me Connor,
I am 80% sure I am doing something wrong myself.
And 20% sure something in the computer itself is wrong.

On a side note;
I get sound out of all 5 speakers and 1 subwoofer, that means that the hardware is installed correctly and works fine, correct?

Regards,
BlackMaterial.

Not necessarily. Some things work, but only poorly when they are not set up properly.