Problem with usb soundcard and exension chord

[bramnokia]

hey people!

this is my first time making a forum thread and my native language ain't english
but i try to explain my problem as good as possible.

I have an asus mzn mx se plus which has 8 usb ports. (6 at the back and 2 at front) i use them alot for things like my mouse and wifi adapter.

i recently bought an Hercules gamessurround muse pocket xl LT3 Soundcard.
its an 5.1 high definition soundcard by usb and it works like a charm!
now becouse i want to listen music from the pc in my earphones while lying on my bed or sitting at my other desk doing homework or stuff. also i play the guitar and its a bit more pleasant for my parents to wear earphones. but i want to walk around freely so i need a longer cable. i bought an usb extension chord/cable (5m) i wanted to plug it in at the front becouse those two are both unused ( 1 is broken *pulls sad face* )anyway i plug my soundcard in that chord and i hear an sound. but its not recognized.. also the light that supposed to turn on blue also doesnt light up!.

what am i doing wrong?

Things i've tried:

- differnt usb port. none of them work!

- pull out all the other usb devices (doesnt work either)

- putting the cable into my laptop (works but i need it to work on my pc for different reasons)(like guitar playing becouse software is to heavy for the notebook)

- adding other devices to the cable (they all work)

- searching the bios doesnt help either.

also i tested all the usb ports with the usb sound device without he extension chord, the all work but i realy need the long cable.

i dont know if you quite understand what i mean but i cant find an answer anywhere.

please help me i would be very gratefull!

cookies for the one solving my problem!

 

[pooch]

Hello Bramnokia, welcome to the forums
I have a similar problem with a card reader if I connect the USB cable to the PC and then the card reader to the cable it doesn't work, however if I connect the cable to the card reader and then plug it in to the PC the card reader is recognised Its not much of an answer but maybe it will work for you
The only other thing I can think of is to try another cable

 

[bramnokia]

thanks for your reply pooch!

well becouse i couldnt find a similiar problem anywere on the net i tought it was a real rare problem but im glad you shared your problem so i know im not alone!
its realy weird. and its not that its a lack of power. becouse i can use more devices that need more power with no problem. and its not that the usb soundcard isnt compatible with an extention usb cable becouse i can use it on my laptop.

its realy weird. i hope they find an answer for us soon!

 

[pooch]

I think I may have found something go into the BIOS and make sure that USB HiSpeed is selected as full speed does not support cables up to 5 meters in length

 

[pooch]

Also this may help USB.org - FAQ: Cables, Connectors, and Networking

 

[bramnokia]

you know, i found that option, it was at full speed and i tought it was good. i will edit that ! did that work out for you?

 

[pooch]

you know, i found that option, it was at full speed and i tought it was good. i will edit that ! did that work out for you?

No but then my cable is only 15cm long
Let us know if it works

 

[bramnokia]

no luck yet, he says its an unknown device (and if i plug it into my laptop it says generic USB Device). darn i tought that was the sollution! thanks anyway man

 

[pooch]

Then try going through this;
General USB problems
After a USB device is installed and then removed Windows hides the driver this first part makes all hidden drivers visible.
Remove all USB devices
Click on start orb, Type Advanced System settings in the search box and click to go there.
Click on Advanced tab, Click on Enviroment Variables.
Under the window System variables click on New.
Type " devmgr_show_nonpresent_devices" (without the ") as the variable name and type 1 as the value.
Click ok 3 times to close the windows
Click on start orb, Type Device Manager in the search box and click to go there.
Click on View, Click on Show hidden devices.
Now you can uninstall all old and unknown USB devices.
The infcache.1 file is used to store information about USB drivers, the information in this file may have become corrupted or may cause windows to load the wrong driver or cause a driver not found message to be generated.
Deleting this file will force windows to generate a new infcache.1 file
Right click on the start orb and select Windows Explorer,
Select Computer in the address bar and search for infcache.1
Right click on the file infcache.1 (if you have more instances of Windows installed only do this for infcache.1 C:\Windows\System32\Driver Store)
Click on properties, Click on security tab, Click on Edit, Click on Add
Type Administrators In the window with the blinking cursor, Click OK
Place a tick in the box under allow to the right of Full Control, Click Apply, Yes and OK
Delete the infcache.1 file
Connect a USB device, but not the one you were having trouble with to make a new infcache .1
New Start the PC and try your device again.

 

[bramnokia]

ah men it still doesnt work (yet) im just letting it hanging so maby he will find him ( he is still searching yet)

thanks for the search pal!

 

[bramnokia]

i also tought of finding the driver and adding that when searching the device. but i real cant find the driver anywhere.

 

[pooch]

Try here; http://ts.hercules.com/eng/index.php?pg=view_files&gid=2&fid=29&pid=251&cid=1

 

[bramnokia]

damn still not workign! thanks pal i was searching for that alright! i realy dont see the problem:S

 

[pooch]

damn still not workign! thanks pal i was searching for that alright! i realy dont see the problem:S

Try going to device manager. click on Start, type "dev" select Device manager. Double click on the USB sound device, select the driver tab, select update driver, browse my computer for driver software and try pointing the device to the driver you have downloaded

 

[pooch]

If my last fails you might need to do a repair install http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

 

[bramnokia]

i already did that one, but it failed. said it couldnt be updated (unknown device ) -_-. right then. repleating everything didnt help either

 

[pooch]

i already did that one, but it failed. said it couldnt be updated (unknown device ) -_-. right then. repleating everything didnt help either

Then I think the repair install or even a new install is probably your last hope
Remember to back up your personal files

 

[bramnokia]

its so strange becouse it can be the lack of power becouse when i remove all usb devices except this one due to it has 1 root usb hub( 8 ports) so they are all connected, it still doesnt work