Acer been BSOD last few weeks

[vmx1200]

Hi all
First thanks in advance for any help you can give

The title says it all and the crashes are totayl random

The performance report says there in no antivirus which is wrong, I am running the latest version of Avast (free)

I have included screen shots taken of Speccy results which I hope will give the system details

 

[MvdB]

Hi VMX, welcome!

What is the history of this machine? When did the problems start?
Looking at the dump files it does not point to a specific driver.. it could be anything. What I do see is that you have plenty of old drivers. Some of them don't seem compatible.

Please update us on what you've done up untill now. For example: What happens in Safeboot?

Cheers,
Mark

 

[vmx1200]

Hi

Thanks for prompt reply.
The machine was bought just under 4 years ago with Vista home premium and was used by my daughter at University. It came with 1 gb ram so I added 2gb more, it worked fine (or as fine as Vista can)
I purchased a Windows 7 upgrade through the student upgrade offer which I applied in December 2010, at the same time I added a DVB-T card, an optical drive and 4 port USB card from my old PC.
I wanted a clean install so followed the forum instruction
­­­­­­­­­­­­­­­­­­­­---------------------------------------------------------------------------------------------------------------OPTION TWO

​

Through a Custom Install

Note
This option will let you do a clean install of Windows 7 without formating the current Windows installation to have your current Windows installation backed up to the Windows.old folder during the installation of your retail upgrade Windows 7. This way you can copy any files back that you want from the C:\Windows.old folder (previous installation) back into your new installation afterwards.
1. Do a custom install at boot or from within your current Windows installation without checking the Automatically activate Windows when I'm online box during the installation process.

2. When the installation is finished, then manually activate Windows 7 with your product key number.

3. Copy any files that you want back from the C:\Windows.old folder into where you want it in you new installation.

4. You can now delete the Windows.old folder using Disk Cleanup to have a clean install now.
-------------------------------------------------------------------------------I also had a Microsoft optical keyboard and mouse but they didn’t work too well so I soon reverted to a standard keyboard and optical mouse.
The machine worked fine until a few weeks ago, the only major thing I did was to install, (sometime earlier this year cannot remember when but quite a while before the BSOD problem), Nvidia graphic drivers and Realtek HD audio.
Hope that helps

 

[MvdB]

OK... could you tryout running in Safeboot w/ network prompt for a while, long enough that you'd think it would otherwise BSOD. A pain, I know but an easy way to differentiate between some driver vs hardware problems.

If things went wel untill the nvidia + realtek update... are you sure you loaded the right drivers? Can you revert to the situation before that?

We could also look around in this forum on the W7 updates. There are some threads on people w/ similar issues after (automatically) installing updates...

But in the end... all your old drivers need to be updated. Chances are high that's the real problem.

 

[vmx1200]

Hi
The Safeboot may be a bit awkward as this is the family computer, I should also add that the BSOPs are not that frequent, perhaps a couple of times in a week
I believe the Nvidia and Realtek drivers are correct as I obtained the latest versions for the respective sites.
Could you point me in the right direction for updating the old drives, is there a recommended tool or set of instructions in the forum?
Thanks

 

[MvdB]

Hi
The Safeboot may be a bit awkward as this is the family computer, I should also add that the BSOPs are not that frequent, perhaps a couple of times in a week
I believe the Nvidia and Realtek drivers are correct as I obtained the latest versions for the respective sites.
Could you point me in the right direction for updating the old drives, is there a recommended tool or set of instructions in the forum?
Thanks

Ok, let's go for a simpler, step by step approach. Can you take out that usb card? That had some old drivers for it. + check that your DVB drivers are W7 compatible. If taht is not easy to do, take the DVB out too + de-install corresponding drivers, just ot be sure.
Thse two later additions are a likely cause...

 

[vmx1200]

Hi Mark,
I can do but let me explain that I installed these prior to installing the Windows 7 disc ie they were present when the system was configuring itself. I was in fact pleasantly supprised that the DVB-T card was found during the installation, same for the usb card.

Everything worked fine for the first 4 to 5 months

All the drivers came from the Win 7 install except the Nvidia and Realtek

Does that change your view?

 

[MvdB]

Hi Mark,
I can do but let me explain that I installed these prior to installing the Windows 7 disc ie they were present when the system was configuring itself. I was in fact pleasantly supprised that the DVB-T card was found during the installation, same for the usb card.

Everything worked fine for the first 4 to 5 months

All the drivers came from the Win 7 install except the Nvidia and Realtek

Does that change your view?

To be honest it makes it a bit more difficult but it doesn't change my view yet. Regretfully, W7 has had some updates that led to problems on (older) machines that worked fine previously or you might have accidentally got in the wrong drivers through some other accidental action. In my case, I had drivers for a card reader renewed which previously worked fine and caused constant BSOD's after driver W& updates. Your dump files are not all complete so it is hard to identify the exact problem for me with the info at hand. I'm taking a second look at these but would be happy if you'd upload newer dumpfiles.
Also I'm good... but there are experts with way more experience monitoring this forum. If I can't help they'll certainly jump in!

 

[MvdB]

What you could also do is check this thread: Your dumpfiles look similar and also point to ntkrpamp.exe.
http://www.sevenforums.com/crashes-debugging/170746-bsod-bcc-50-a.html?highlight=ntkrpamp.exe

 

[vmx1200]

Hi

An update, I removed the Realtek drivers a week ago as these had been installed in May. I checked the Nvidia drivers and they had been there since Febuary and the machine had been fine until a few weeks ago.
The machine has been fine for a week but crashed this am when I was rapidly opening image after image in picture viewer (so qickly the image didnt open to full resolution)
I had unchecked the automatic restart so the stop code is
0x00000000 (0x00000024, 0c00000002, 0x00000000, 0x82ef1710)

I have also uploaded the latest dmp file

Thanks

 

[MvdB]

Have a look at : Error message on a blue screen on a computer that is running Windows 7 or Windows Server 2008 R2: "STOP: 0x0000000A"

 

[vmx1200]

Hi

thanks, obtained the hotfix Windows6.1 KB979444x86.msu, unfortunatly I get the following message when trying to install "This update is not applicable to your computer"

 

[MvdB]

Hi

thanks, obtained the hotfix Windows6.1 KB979444x86.msu, unfortunatly I get the following message when trying to install "This update is not applicable to your computer"

mmm.... forgot to check your kernel version, it is probably already newer than this fix...
But it doesn't hurt to try. There is one other obne you should try just i case..
Error message when a Windows Server 2008 R2-based or a Windows 7-based computer enters hibernation: "STOP: 0x0000000A"

Another thing you should try is make sure you turn off all powersaving modes (automatic sleep and hibernation), not only in your poweplan under advanced settings, but also in your devices (energysettings per device (USB,Network card etc).

 

[vmx1200]

Hi

Happened again tonight, again trying to do thinks too fast.

This time a different code 0x0000007E

:huh:

 

[MvdB]

Hi

Happened again tonight, again trying to do thinks too fast.

This time a different code 0x0000007E

:huh:

Have you been able to do the steps in the previous post?

 

[vmx1200]

Hi
Interesting update, a friend on the helpdesk at work suggested I run MemTest 86+.
I have 4 x 1gb sticks and 2 x 512MB sticks, individually they all work perfectly, no errors however if I install more than 2GB of any combination in any of the 4 sockets I get a whole string of errors from the very start of the test.
It would appear the machine is incapable of handling more than 2 GB of RAM, any ideas??

 

[MvdB]

Hi
Interesting update, a friend on the helpdesk at work suggested I run MemTest 86+.
I have 4 x 1gb sticks and 2 x 512MB sticks, individually they all work perfectly, no errors however if I install more than 2GB of any combination in any of the 4 sockets I get a whole string of errors from the very start of the test.
It would appear the machine is incapable of handling more than 2 GB of RAM, any ideas??

Strange, though an old system, not sure if all of it is W7 compatible, your spec's claim that the motherboard can handle 4GB. So if it gets ticked off at >2... it is either a BIOS setting that blocks anything >2...... Or you do not have 4 identical ram sticks... or two of the four slots or sticks are messed up.


Did you not have 4GB in before installin W7?

 

[vmx1200]

Hi
No it had 3GB, 2 x 512MB and 2 x1GB for 3 years from new running Vista with no problems, upgradeded to Win 7 in December 2010, run fine until about end of May 2011 then the intermittent BSOD started ( the other 2 x 1GB were given to me this week by the guy on the help desk)

 

[MvdB]

Hi
No it had 3GB, 2 x 512MB and 2 x1GB for 3 years from new running Vista with no problems, upgradeded to Win 7 in December 2010, run fine until about end of May 2011 then the intermittent BSOD started ( the other 2 x 1GB were given to me this week by the guy on the help desk)

AH... try putting in 3 identical 1 GB sticks... and test.

 

[vmx1200]

Hi already tried that, any combination over 2 MB fails the test

My help desk freind recons it is probably the memory contoller