Frequent BSoD on New Desktop

[GiveMeTaffy]

Hello,

I am having frequent BSoD on my desktop which I built this past Christmas. The hardware is only about 7 months old. I am running a full new version of Windows 7 Home Premium 64 bit which was installed when the computer was assembled 7 months ago.

The BSoD were originally most common during games, but now they are frequent (every 1-2 days) during random times. The computer frequently shuts down while watching videos or browsing the internet or during a game.

There are only a few BSoD crash reports because cleaning programs I have used in the past cleaned the dump file folder without me realizing it was important. Attached are just a few of the most recent crashes although there have been dozens.

Any help would be appreciated. Thank you.

 

[yowanvista]

The Nvidia driver is the cause,
Uninstall it and use Driver Sweeper to remove leftover nvidia display driver files
Then reinstall the Nvidia driver

If BSODs still occur test your RAM and Graphic card
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
http://www.sevenforums.com/tutorials/160729-nvidia-video-card-test-occt.html

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+816e0 )


KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+0
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

EXCEPTION_RECORD:  fffff8800305b738 -- (.exr 0xfffff8800305b738)
ExceptionAddress: fffff80003094c16 (nt!KeSetEvent+0x0000000000000016)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff8800305b7e0 -- (.trap 0xfffff8800305b7e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000001
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003094c16 rsp=fffff8800305b970 rbp=0000000000000410
 r8=0000000000000000  r9=000000000000001f r10=00000000000002d4
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt!KeSetEvent+0x16:
fffff800`03094c16 f6037f          test    byte ptr [rbx],7Fh ds:1000:00000000`00000000=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030886be to fffff80003090cd0

STACK_TEXT:  
fffff880`0305a818 fffff800`030886be : fffffa80`09e93660 fffffa80`0a219080 fffff880`0305af90 fffff800`030bc890 : nt!KeBugCheck
fffff880`0305a820 fffff800`030bc55d : fffff800`03297968 fffff800`031d4cbc fffff800`03011000 fffff880`0305b738 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`0305a850 fffff800`030bb335 : fffff800`031d80fc fffff880`0305a8c8 fffff880`0305b738 fffff800`03011000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`0305a880 fffff800`030cc3b1 : fffff880`0305b738 fffff880`0305af90 fffff880`00000000 00000000`00000004 : nt!RtlDispatchException+0x415
fffff880`0305af60 fffff800`03090382 : fffff880`0305b738 ffff5880`071d65d0 fffff880`0305b7e0 00000000`000009b4 : nt!KiDispatchException+0x135
fffff880`0305b600 fffff800`0308ec8a : 00000000`00000000 fffff880`0305b9e0 fffff880`0305b820 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`0305b7e0 fffff800`03094c16 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`13212c35 : nt!KiGeneralProtectionFault+0x10a
fffff880`0305b970 fffff880`130ac6e0 : 00000000`00000002 fffffa80`00000000 00000000`00000900 00000000`00000000 : nt!KeSetEvent+0x16
fffff880`0305b9e0 00000000`00000002 : fffffa80`00000000 00000000`00000900 00000000`00000000 00000000`00000000 : nvlddmkm+0x816e0
fffff880`0305b9e8 fffffa80`00000000 : 00000000`00000900 00000000`00000000 00000000`00000000 fffffa80`0f13c5e0 : 0x2
fffff880`0305b9f0 00000000`00000900 : 00000000`00000000 00000000`00000000 fffffa80`0f13c5e0 00000000`00000002 : 0xfffffa80`00000000
fffff880`0305b9f8 00000000`00000000 : 00000000`00000000 fffffa80`0f13c5e0 00000000`00000002 fffff880`13174eaa : 0x900


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+816e0
fffff880`130ac6e0 ??              ???

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  nvlddmkm+816e0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68

FAILURE_BUCKET_ID:  X64_0x1E_nvlddmkm+816e0

BUCKET_ID:  X64_0x1E_nvlddmkm+816e0

Followup: MachineOwner
---------

 

[GiveMeTaffy]

Thank you for the quick reply. I have recently tried to reinstall that driver a couple times but I will give that a shot with Driver Sweeper and post back if I am still having problems.

 

[GiveMeTaffy]

Reinstalled the Nvidia drivers as well as I knew how and got another bsod. Will have to check RAM and the Nvidia card using the links you provided. If it is helpful, here is the latest BSoD error:

Dump File : 071211-33399-01.dmp
Crash Time : 7/12/2011 8:51:03 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0b71db88
Parameter 3 : fffff880`0b71d3e0
Parameter 4 : fffff880`012b4550
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+a9550
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071211-33399-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 292,776

Let me know if this is helpful in giving any additional information. I believe I unistalled the driver fully using the cleaner before reinstalling.

 

[yowanvista]

Reinstalled the Nvidia drivers as well as I knew how and got another bsod. Will have to check RAM and the Nvidia card using the links you provided. If it is helpful, here is the latest BSoD error:

Dump File : 071211-33399-01.dmp
Crash Time : 7/12/2011 8:51:03 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0b71db88
Parameter 3 : fffff880`0b71d3e0
Parameter 4 : fffff880`012b4550
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+a9550
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071211-33399-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 292,776

Let me know if this is helpful in giving any additional information. I believe I unistalled the driver fully using the cleaner before reinstalling.

Post back the the test results

 

[GiveMeTaffy]

Just ran the video card test with OCCT with no errors on either the MemTest (7 passes) or the OCCT stress test (ran for 1 hr, windowed, 1280x1024).

Will run the RAM test tonight since it takes several hours supposedly.

Here is the most recent BSoD error as well. I hope the RAM test shows some results because I am getting frustrated with these frequent blue screens (this last one happened last night when I left my computer on playing music on iTunes and I woke up to the blue screen this morning).

Thanks for the quick replies along the way. Will reply back with RAM test tomorrow morning.

Dump File : 071511-31621-01.dmp
Crash Time : 7/15/2011 10:21:56 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffff880`029c87e0
Parameter 3 : fffff880`029c87e0
Parameter 4 : ffffd880`029c87e0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7fd00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17592 (win7sp1_gdr.110408-1631)
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071511-31621-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 292,784

 

[GiveMeTaffy]

OK I am now having trouble running the Memtest using the USB method. I have installed the program on the USB drive with reformatting and the other default settings. I have then restarted my computer several times normally, and also by going to the boot menu (F12 while starting) and selecting USB FDD and USB HDD as the first drive to boot. Any clarification on how to get this test to begin would be appreciated.

 

[yowanvista]

OK I am now having trouble running the Memtest using the USB method. I have installed the program on the USB drive with reformatting and the other default settings. I have then restarted my computer several times normally, and also by going to the boot menu (F12 while starting) and selecting USB FDD and USB HDD as the first drive to boot. Any clarification on how to get this test to begin would be appreciated.

You can try with a rewritable CD

 

[GiveMeTaffy]

OK I got it going and on pass 6 it got >1000 errors. When I woke up it was on pass 10 supposedly so I went ahead and stopped it. I can't find any data saved from the test so I am assuming the error report ITSELF is not needed, just the fact that there were errors.

According to that guide, I will now need to run the tests for the RAM sticks individually to see which of my two is bad, so I will work on that.

This could be causing my frequent BSoD then? I thought it appeared to be a video card driver problem originally?

 

[yowanvista]

OK I got it going and on pass 6 it got >1000 errors. When I woke up it was on pass 10 supposedly so I went ahead and stopped it. I can't find any data saved from the test so I am assuming the error report ITSELF is not needed, just the fact that there were errors.

According to that guide, I will now need to run the tests for the RAM sticks individually to see which of my two is bad, so I will work on that.

This could be causing my frequent BSoD then? I thought it appeared to be a video card driver problem originally?

Yes it is the RAM the culprit, the TDR video BSOD was triggered by a fault in memory.

 

[GiveMeTaffy]

I would like to thank you for your time and patience helping me with my computer problems. This has been a learning experience for me and I am still working through the RAM issues.

I do not want to outstay my welcome here on the forums with this problem but I am trying to narrow down the problem and I know very little about RAM issues. If there is a better place to receive additional help on this, please let me know.

The problem I am having is this:

*I have 2 sticks of RAM, Stick 1 in slot A and Stick 2 in slot B.

With both sticks in, Memtest showed an error on the 6th pass. I took out Stick 2 (only leaving Stick 1 in slot A) and ran Memtest again and had no errors on 10 passes. I removed Stick 1 and placed Stick 2 in slot A and ran Memtest and, again, had no errors in 10 passes.

With no errors on either stick alone in slot A, I moved only Stick 2 to slot B and ran Memtest again for 10 passes and had no problems.

I am now not sure what the next step is. With both sticks in (they are the same type of RAM from the same company), I received errors in Memtest. However, neither stick alone gave me an error and moving one of the sticks to the second slot also gave me no errors. What are my next steps to test this problem and narrow down how I can solve this?

 

[yowanvista]

With both sticks in (they are the same type of RAM from the same company), I received errors in Memtest

Either the RAM timings/voltages are not properly configured in your BIOS, for this you can just reset your BIOS settings and leave it in 'auto'
Or you board itself may have a problem, the RAM banks on the board may have some problems