Random BSOD on new HP laptop

alvinthen

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Hi, I'm having random BSOD on my one-month-old HP Pavilion DV4 3106tx laptop.
I've attached my dumps according to the posting instruction

OS - Windows 7 64 bit OEM
One month old hardware & OS

Thank you very much for your help.

Alvin
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Hi, I'm having random BSOD on my one-month-old HP Pavilion DV4 3106tx laptop.
I've attached my dumps according to the posting instruction

OS - Windows 7 64 bit OEM
One month old hardware & OS

Thank you very much for your help.

Alvin


These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Hi, thanks for replying.

I have passed the memtest.

Currently using my system with driver verifier enabled.
Encountered 3 BSOD, but unsure of what causes it yet.
However, one of it mentioned about btmhid.sys, and I did a driver update for my bluetooth adapter, will see how for now.
By the way, is it normal for the system to lag when driver verifier is enabled?

I attached here with the minidumps after driver verifier is enabled.

Thanks again.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Update:
I found it occuring when I turned off my wifi+bluetooth through the shortcut key on my laptop.
Any insights?

Thanks
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Hi, thanks for replying.

I have passed the memtest.

Currently using my system with driver verifier enabled.
Encountered 3 BSOD, but unsure of what causes it yet.
However, one of it mentioned about btmhid.sys, and I did a driver update for my bluetooth adapter, will see how for now.
By the way, is it normal for the system to lag when driver verifier is enabled?

I attached here with the minidumps after driver verifier is enabled.

Thanks again.

It is normal to lag
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Any insight for what's causing these? Or should I just send back to HP for warranty?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Any insight for what's causing these? Or should I just send back to HP for warranty?

Up to you. You paid for the warranty and I would make them fix it to my satisfaction but sometimes that takes forever.
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Ever since I turned off my WiFi+Bluetooth adapter, no BSOD occured yet.
But when I turned it on and connect with a bluetooth mouse, then I turned it off again, BSOD immediately occured.
Any idea what's causing these?
I have a ralink motorola bc8 bluetooth 3.0+hs adapter, driver version 3.0.2.298
and Ralink RT5390 802.11b/g/n WiFi Adapter, driver version 3.1.13.1
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Any insight for what's causing these? Or should I just send back to HP for warranty?

Up to you. You paid for the warranty and I would make them fix it to my satisfaction but sometimes that takes forever.

I agree with this, that's why I'm fixing this myself first.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
I bought a new HP computer in February of this year and from day one had startup problems.

It has been back for repairs three times, but after being very persistent I've finished up with a replacement computer, which was all I asked for in the first place.

I did manage to contact HP's UK Customer Care Manager (a slight oxymoron there) which did move things along to a satisfactory conclusion.

Having said that, it can be quicker to repair it yourself, but as I had another computer I could use I made sure I used HP's warranty terms to my satisfaction.
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-BitIntel Core i7 870 @ 2.93GHz8Gb Dual-Channel DDR3 @ 664MHznVidia GeForce GTX 460 1024MB dedicated RAM
Computer Manufacturer/Model Number
HP Pavilion Elite 495UK
OS
Windows 7 Ultimate SP1 64-Bit
CPU
Intel Core i7 870 @ 2.93GHz
Motherboard
MSI 2A9C (CPU1)
Memory
8Gb Dual-Channel DDR3 @ 664MHz
Graphics Card(s)
nVidia GeForce GTX 460 1024MB dedicated RAM
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP2310i
Screen Resolution
1920 x 1080
Hard Drives
1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage
PSU
460W
Case
HP Elite
Cooling
Air cooled
Keyboard
Logitech K750 solar-powered keyboard
Mouse
Logitech Wireless M180 mouse
Internet Speed
2Mb
Other Info
Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop
Hi, this is a the recent minidump I got few minutes ago, something regarding driver overrun stack based buffer.
I'll be glad if anyone can help me.
Thanks
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
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