Pogo Games Not Loading Due to Firewall?

[Mopper]

Since the latest Windows 7 update, I cannot play a number of games on Pogo.com. Their help said it could be my firewall so I did turn it off momentarily and that did enable the games to load. I don't know how to allow Pogo through the firewall. I'm obviously not very techie...

Thank you for any help/advice.

Diane

 

[Mopper]

<sigh> ok, sorry for asking, I will seek elsewhere

 

[tom982]

Hello Diane and welcome to the forums

Sorry for the wait, but I would like to remind you that all of us here are volunteers and do have lives outside of this forum

What happens when you try and play one of these games? Does the page load? Does the game part not load?

What browser are you using?

Tom

 

[DBone]

I don't play any games online, so anyone with game experience, please correct me if this is a usual request by game sites, but I would steer clear of any site, game or not, that asked me to disable my firewall. Are you getting firewall pop-up warnings when you try to play the game?

 

[Mopper]

Thank you for the responses. I apologize for being pissy in my second post, I was highly frustrated with a game at the time, not at this site. It is wonderful that you folks take your time to help computer illiterate folks such as myself. @ Dbone, no, they do not recommend disabling a firewall, the help forum just said it could be the problem. I disabled it momentarily to check and it seems to be the problem. @ Tom, I use Mozilla Firefox normally, I did try IE and it didn't make any diff. Some games work fine. Some I get a "busy" error and if I try a second time it will often work. Not always, however. And some, I can get in the game but it freezes immediately. Or, like in canasta, I can get in the game room but when I try to "sit" at a table, it won't do anything. No error message, just nothing happens. I've been playing at this site for over 10 years and never had a problem until the last Windows 7 update. I can't find anywhere on my control panel stuff to "allow" Pogo. Again, thank you.

 

[tom982]

Thank you for the responses. I apologize for being pissy in my second post, I was highly frustrated with a game at the time, not at this site. It is wonderful that you folks take your time to help computer illiterate folks such as myself. @ Dbone, no, they do not recommend disabling a firewall, the help forum just said it could be the problem. I disabled it momentarily to check and it seems to be the problem. @ Tom, I use Mozilla Firefox normally, I did try IE and it didn't make any diff. Some games work fine. Some I get a "busy" error and if I try a second time it will often work. Not always, however. And some, I can get in the game but it freezes immediately. Or, like in canasta, I can get in the game room but when I try to "sit" at a table, it won't do anything. No error message, just nothing happens. I've been playing at this site for over 10 years and never had a problem until the last Windows 7 update. I can't find anywhere on my control panel stuff to "allow" Pogo. Again, thank you.

Hello Diane,

Don't worry about being "pissy", I understand how frustrating some problems can be

Do you know which update caused this problem to start? An update number would really help if you know what it is.

Let's try a few different things as well:

Download and install the latest Adobe Flash Player: Adobe - Install a different version of Adobe Flash Player

SFC Scan

1. Open the start menu
2. In the search box, type cmd
3. Right click on cmd and select Run as administrator
4. In command prompt, type:
   
   sfc /scannow
   
   
5. Let it run and let me know if it finds any Integrity Violations

OTL

Download OTL to your desktop.
Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
When the window appears, underneath Output at the top change it to Minimal Output.
Under the Standard Registry box change it to All.
Check the boxes beside LOP Check and Purity Check.
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.


Once OTL has completed its first scan it will save notepad copies of the scans in the folder that OTL was started from. Unless set to produce an Extras log it will only produce OTL.txt in subsequent scans.

A copy of an OTL fix log is saved in a text file at

:\_OTL\MovedFiles
in most cases this will be C:\_OTL\MovedFiles

Tom