BSODs every day ntoskrnl.exe -> BTHUSB.sys IRQL_NOT_LESS_OR_EQUAL 0x00

[subt13]

BSODs every day ntoskrnl.exe -> BTHUSB.sys IRQL_NOT_LESS_OR_EQUAL 0x00

I bought a new ASUS G74S laptop a few months ago and have been putting up with about a BSOD per day on average. I'm finally getting off my lazy *** to investigate. Even though it would BSOD it would never create a mini-dump file. I am able to use verifier.exe to recreate the BSOD and the minidump file. I selected all drivers except the Microsoft Corporation drivers. Usually my machine boots up in around 5 seconds (primary drive is Vertex 3 SSD). With driver verifier running it took about 5 minutes showing the windows 7 logo and then it BSOD. This time it created a mini-dump file, which I have attached. Please help! Thank you so much!

I tried to create a perfmon report, but it keeps timing out, so I never get the report.

Also, I attached the results of a bluescreenviewer.

Win 7 SP1 x64 Ultimate Full Retail. - the original installed OS on the system? Win 7 Home Premium - What is the age of system (hardware)? 3 months - What is the age of OS installation? 3 months, reformatted entire machine once I got it and put retail OS on.

 

[panais]

Hi.

Update the software\driver for Realtek HiDefinition Audio driver (file labelled as Creative Audio Driver)


Realtek



If you have any Bluetooth device connected unplug it and also uninstall the Bluetooth software\driver.


Finish and post back.

 

[subt13]

OK. I updated the HD audio driver. I also removed any bluetooth software. I also went into device manager and uninstalled all bluetooth related devices. The one issue I had, was that I wasn't allowed to remove intel proset wireless software for bluetooth technology. I attached screenshot. I wonder if this is really installed, however.

 

[eaglejoe25]

I have the same problem as well, I just got the laptop, and seems like the BSOD is very random.

 

[yowanvista]

OK. I updated the HD audio driver. I also removed any bluetooth software. I also went into device manager and uninstalled all bluetooth related devices. The one issue I had, was that I wasn't allowed to remove intel proset wireless software for bluetooth technology. I attached screenshot. I wonder if this is really installed, however.

Try to reinstall the driver in Safemode

 

[eaglejoe25]

I called Asus last nite, they said to do a system recovery. I did and the problem didnt go away. I called them back, and they said it's most likely a hardware problem. so I'm going to return my laptop and get a new one.

 

[subt13]

I haven't had a BSOD since I updated the sound driver, and uninstalled all bluetooth devices. I still have my fingers crossed that the problem is fixed.

 

[eaglejoe25]

how did you update the sound driver?

 

[subt13]

Realtek -> High Definition Audio Codecs (Software) -> 64bits Vista, Windows7 Driver only (Executable file) -> pick one of the mirrors to the site to download it. Then just install it.

 

[panais]

I haven't had a BSOD since I updated the sound driver, and uninstalled all bluetooth devices. I still have my fingers crossed that the problem is fixed.

Give it time,(1-2 days maybe)work\play as usual and post back with news.

 

[subt13]

Woke up to a BSOD this morning, but it failed to create a minidump. I took a photo of it, I hope that's helpful until I can try to reproduce it with verifier.exe.

Thanks.

 

[yowanvista]

Seems Hard Drive related, run an HDD test
| Seagate

Run a RAM Test too
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[subt13]

Ran memtest86 for 9 hours ~5 tests, w/ 0 zero. Ran HD basic tests with seagate tools, w/ 0 errors. Another BSOD . Attached dump. plz help. thx.

 

[yowanvista]

Latest BSOD were caused Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client.
Remove this software and turn off Driver Verifier

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 0000000000000310, Handle value being referenced.
Arg3: fffffa800a5d8b30, Address of the current process.
Arg4: fffff880046a9f50, Address inside the driver that is performing the incorrect reference.

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'rspndr' and 'bthport.sys' overlap

BUGCHECK_STR:  0xc4_f6

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  sppsvc.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000371c3dc to fffff80003292c40

STACK_TEXT:  
fffff880`0aa7fc78 fffff800`0371c3dc : 00000000`000000c4 00000000`000000f6 00000000`00000310 fffffa80`0a5d8b30 : nt!KeBugCheckEx
fffff880`0aa7fc80 fffff800`03731ae4 : 00000000`00000310 fffffa80`0a5d8b30 00000000`00000005 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`0aa7fcc0 fffff800`034ea210 : 00000000`00f80064 fffff880`0aa7feb0 fffff880`0aa80000 00000000`00000001 : nt!VfCheckUserHandle+0x1b4
fffff880`0aa7fda0 fffff800`03546b7d : fffff880`0aa80100 fffff880`00000002 fffffa80`0972b390 fffff880`0aa80000 : nt! ?? ::NNGAKEGL::`string'+0x212ce
fffff880`0aa7fe70 fffff800`03510a2c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!CmObReferenceObjectByHandle+0x31
fffff880`0aa7fed0 fffff800`03291ed3 : 00000000`00000310 fffff800`0354cfd0 fffffa80`0fa11000 fffff880`00000000 : nt!NtDeleteValueKey+0xcc
fffff880`0aa7ffd0 fffff800`0328e470 : fffff800`0363fa3c 00000000`00000010 fffff800`0363fa00 00000000`00000010 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0aa80168 fffff800`0363fa3c : 00000000`00000010 fffff800`0363fa00 00000000`00000010 00000000`00010246 : nt!KiServiceLinkage
fffff880`0aa80170 fffff880`046a9f50 : fffff980`1e678e10 00000000`00000002 fffffa80`0dabd050 00000000`00000310 : nt!RtlDeleteRegistryValue+0x3c
fffff880`0aa801b0 fffff980`1e678e10 : 00000000`00000002 fffffa80`0dabd050 00000000`00000310 fffffa80`0f9c52e0 : dne64x+0xff50
fffff880`0aa801b8 00000000`00000002 : fffffa80`0dabd050 00000000`00000310 fffffa80`0f9c52e0 00000000`00000001 : 0xfffff980`1e678e10
fffff880`0aa801c0 fffffa80`0dabd050 : 00000000`00000310 fffffa80`0f9c52e0 00000000`00000001 00000000`00000310 : 0x2
fffff880`0aa801c8 00000000`00000310 : fffffa80`0f9c52e0 00000000`00000001 00000000`00000310 fffff880`0aa80280 : 0xfffffa80`0dabd050
fffff880`0aa801d0 fffffa80`0f9c52e0 : 00000000`00000001 00000000`00000310 fffff880`0aa80280 00000000`00000000 : 0x310
fffff880`0aa801d8 00000000`00000001 : 00000000`00000310 fffff880`0aa80280 00000000`00000000 fffff800`0329ff98 : 0xfffffa80`0f9c52e0
fffff880`0aa801e0 00000000`00000310 : fffff880`0aa80280 00000000`00000000 fffff800`0329ff98 00000000`00000000 : 0x1
fffff880`0aa801e8 fffff880`0aa80280 : 00000000`00000000 fffff800`0329ff98 00000000`00000000 00000000`00000000 : 0x310
fffff880`0aa801f0 00000000`00000000 : fffff800`0329ff98 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff880`0aa80280


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dne64x+ff50
fffff880`046a9f50 488b4c2430      mov     rcx,qword ptr [rsp+30h]

SYMBOL_STACK_INDEX:  9

SYMBOL_NAME:  dne64x+ff50

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dne64x

IMAGE_NAME:  dne64x.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4918d964

FAILURE_BUCKET_ID:  X64_0xc4_f6_dne64x+ff50

BUCKET_ID:  X64_0xc4_f6_dne64x+ff50

Followup: MachineOwner
---------

 

[subt13]

I wasn't using either of those programs. But I am using SonicWall VPN client. I need this because of my work. For now I uninstalled SonicWall and updated my realtek drivers. I also submitted an email to citrix (producer of dnex64.sys), with my dump. I'll have to reinstall sonicwall very soon .

 

[subt13]

updated SSD firmware

I updated my Vertex 3 SSD firmware a few days ago and have not suffered a BSOD since. Keeping my fingers crossed.