windows 7 - program manager stops responding ( at the start )

[JuveLuis]

Everytime i start my computer and after putting my password, at the desktop, a box appears saying that program manager stops responding and it is needed to restart the pc. it does it ( by himself ) and it is a cicle that dont stop, only if i manually close.

apreciated all the help.

 

[writhziden]

Can you please post a screenshot using the snipping method described in http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html?

 

[writhziden]

My guess is that you have malware of some kind on your system. Try downloading and installing the free version of Malwarebytes : Free anti-malware, anti-virus and spyware removal download and running a full scan; then post in this thread what the log file outputs when it finishes

 

[JuveLuis]

My guess is that you have malware of some kind on your system. Try downloading and installing the free version of Malwarebytes : Free anti-malware, anti-virus and spyware removal download and running a full scan; then post in this thread what the log file outputs when it finishes

i have malwarebytes in this laptop, and after the full scan, it dont have nothing, i can post the result here if you want

 

[writhziden]

i have malwarebytes in this laptop, and after the full scan, it dont have nothing, i can post the result here if you want

Nah, that won't be necessary. Try this.

1. Click the Start Menu
2. Click All Programs
3. Click Accessories
4. Right click Command Prompt
5. Click Run as Administrator
6. Type into the Command Prompt "sfc /scannow" without the quotes (this will check your system files for errors and attempt to fix them)
7. If any errors show up, reboot, and repeat steps 1-7.
8. If errors do not show up, reboot and see if it fixes the problem.
9. If you have done steps 1-7 three times (if you have run sfc /scannow three times) let me know and we will try another alternative.

 

[JuveLuis]

trying that at this moment, ty for ur patience

 

[writhziden]

While sfc is running, I would like to get as much information from you as possible:
1. How long has the program manager issue been occurring?
2. What Antivirus software do you use in addition to Malwarebytes?
3. Do you use any optimizing software to do things like clean the registry, clean your temporary files, defragment, etc.?
4. Do you have system protection turned on and creating restore points?
5. Do you use backup and restore to back your computer up to an external drive?
6. If your answer is yes to 5, do you have a folder on your external drive called WindowsImageBackup?

 

[JuveLuis]

1)probably 2 days.
2)malwarebytes and microsoft essentials
3)i think CCleaner does it
4)mmh no
5)no

 

[JuveLuis]

sfc /scannow said:
the following folder is danified but couldnt repair it: CBS.log windir\logs\cbs\cbs.log.
for example: C:\windows\logs\cbs\cbs.log

 

[writhziden]

Alright, you did not sound too sure about the restore points, so to find out if you have restore points, as that may be necessary for the next step, do the following:
1. Click on Start Menu
2. Right click on My Computer
3. Click on Properties
4. Click on System Protection
5. Under Protection Settings, see if your drive with (System) in it has protection set to On.

 

[JuveLuis]

OS: (C) ( sistem ) = activated
DATA ( D : ) = unnactivated

 

[writhziden]

Okay, that is good news. Right click Ccleaner->Run as administrator->(If it asks you to update, ignore it)tools->System Restore. Tell me what is listed (whatever you do, DO NOT click the remove button).

 

[JuveLuis]

1)windows update
2)installed directx
3)installed directx
4)intalation of the pacage of the controler of the device: elaborate bytes AG controlers of the storage
5)windows update
6)windoews update
7)windows update
8)installed league of legends

sorry if my english is not very good, as long as i need to translate something from portuguese to english.

 

[writhziden]

1)windows update
2)installed directx
3)installed directx
4)intalation of the pacage of the controler of the device: elaborate bytes AG controlers of the storage
5)windows update
6)windoews update
7)windows update
8)installed league of legends

sorry if my english is not very good, as long as i need to translate something from portuguese to english.

Don't worry about it. Looks like you should have some good restore points. Any of those dated before your problem occurred?

 

[JuveLuis]

this pc is new, have only 2 weeks, and it was the 1st time i clicked on CCleaner... 1 day ago it had occured :I

 

[writhziden]

this pc is new, have only 2 weeks, and it was the 1st time i clicked on CCleaner... 1 day ago it had occured :I

CCleaner should list the date and time of each restore point, as well. Anything before 26th of November?

Also, since this is the first time you have used CCleaner, it is recommended that you not use the registry cleaning feature of CCleaner or any other program unless you are very familiar with how the registry works in Windows 7. Just a disclaimer that many of the experienced members on this forum give to people.

 

[JuveLuis]

(day-mounth)


24-11= windows update
25-11=installed directx (x2)
20-11=windows update (x2)
24-11=windows update
17-11= installed league of legends
25-11=instalation of the pacage of the controler of the device: elaborate bytes AG controlers of the storage

 

[writhziden]

sfc /scannow said:
the following folder is danified but couldnt repair it: CBS.log windir\logs\cbs\cbs.log.
for example: C:\windows\logs\cbs\cbs.log

Reboot and run sfc /scannow again if you have not already done so.

 

[JuveLuis]

if i reboot, probably i could not come her. i reboot like 50 times to enter :S u sure it is the right thing to do?

 

[writhziden]

if i reboot, probably i could not come her. i reboot like 50 times to enter :S u sure it is the right thing to do?

It is best to reboot, but you can run it two more times without rebooting and see if it fixes it. If not, I would suggest rebooting and trying again.