Windows XP sp3.. freezing after updating Malwarebytes yesterday

[gregrocker]

Well it was blocking alright. Google says it's a ZoneAlarm product. What's your impression of it, Bill?

 

[LADYPINKtomato1]

ok am back
GREG... Should I now do a system scan with AVAST ?.. everything seems to be normal...
I'm off to activate the Firewall you mentioned...
Should I ever use Malwarebytes again..

 

[LADYPINKtomato1]

I NO longer have MalwareBytes.. or... ZoneAlarm

 

[A Guy]

Not a fan of ZA in general, false sense of security products. I remember reviews where reviewer using ForceField got infected without a chirp in less then a minute visiting malicious sites. It does things others don't, so it's hard to find a direct replacement. Threatfire works great on XP. A Guy

 

[gregrocker]

Good idea to run an Avast boot scan (if you have 32 bit) and Malwarebytes on-demand scanner just to be sure infection isn't involved.

Were you killing Processes or Services? In the Task manager or services.msc?

Did you regain functionality after killing ForceField or did it require also killing Malwarebytes Processes? Did you have the Malwarebytes Real Time paid protection? I would almost bet against it causing this if killing Forcefield regained control.

Bill?

 

[A Guy]

M'Lady, I hesitate to suggest MalwareBytes again, but I think ForceField was the issue. MalwareBytes is a great product, and of much more value IMHO. A Guy

 

[LADYPINKtomato1]

Ok.. I have my IE / MSN.com...home page up working great
My mail is all there..
I've just updated AVAST looked in to see if it found anthing.. NOT one is in Virus Chest
Those 2 programs must have been doing battle on my pc...

 

[A Guy]

I'd say scan with Avast, if comes back clean. Personally I'd install MalwareBytes again, and scan with that as well. If all is ok, just leave ForceField off and surf happy again

A Guy

 

[LADYPINKtomato1]

Greg... YES .....Once I was able to kill Forcefield.. that began to work...
I could tell my mouse pointer was normal again.. from there I kept hunting ANYTHING WITH THAT NAME .. KILLED THEM ONE BY ONE.
A Guy do you have the correct link to the program you mention d for me to use ..
Should I go back and get MalwareBytes to use as well ?

 

[A Guy]

I would go ahead and use MalwareBytes again. ForceField was trying to block it apparently. Here is addres for Threatfire if you are interested. It's perhaps not necessary, but have a read.

ThreatFire AntiVirus - Behavioral Virus and Spyware Protection

A Guy

 

[gregrocker]

Did you have the paid version of Malwarebytes which stands guard all the time, or was there a reboot requested by the free on-Demand scanner which caused it to be in your System tray?

I would reinstall Malwarebytes to run a full scan. It is one of the best tools we use here. If it has a problem in it's paid version then it was probably ZoneAlarm crapware.

Were you in Task manager Processes or Services.msc as suggested (wisely) by Bill?

There is no reason for a consumer NOT to use the Windows Firewall which is fortified by all those Updates.

 

[LADYPINKtomato1]

Good idea to run an Avast boot scan (if you have 32 bit) and Malwarebytes on-demand scanner just to be sure infection isn't involved.

Were you killing Processes or Services? In the Task manager or services.msc?
I killed anything with FF in the name.. when I did all those .. I noticed the MalwareBytes Icon was no longer in my task bar..

Did you regain functionality after killing ForceField or did it require also killing Malwarebytes Processes? I uninstalled Malware bytes.. as soon as I could get to Control panel>>>uninstall.. Uninstalled Zone Alarm.. then rebooted.. all was back working as usual.
Did you have the Malwarebytes Real Time paid protection? NO I've always used the FREE version.NEVER Had a issue.

I would almost bet against it causing this if killing Forcefield regained control.
I Had trouble KILLING off FF.. had to grab it a few times.. to finally remove it from the listYES I agree.. let's not forget this !!!
Bill?

GREG and A Guy ....Thank You both so very much !!!!
You both have no idea how greatful I am to you.
Read my comments above in BOLD also., I've tried to respond to all Qs , if I failed.. my apologies.
hugs
LPt

ps..... I consider this thread Solved..

 

[Anak]

LPT, GregR

I saw both of your questions earlier, and dulpicated my situation with Mbam. I would like to share my experience, but feel I should either do it in another thread here in Crashes and Debugging or would it be better in the System Security Forum?

 

[The Howling Wolves]

Hey guys....Zone Alarm is an AV!
If LPt was running Avast and Zone Alarm at the same time that could have crashed her system.
You should only have one primary AV running at one time.
Am I right or wrong?
THW

 

[A Guy]

GREG and A Guy ....Thank You both so very much !!!!
You both have no idea how greatful I am to you both.. hugs
LPt

ps..... I consider this thread Solved..

M'Lady, my distinct pleasure to assist you in any way. we've gone through this together before Glad you got it sorted, good work!

A Guy

 

[A Guy]

Hey guys....Zone Alarm is an AV!
If LPt was running Avast and Zone Alarm at the same time that could have crashed her system.
You should only have one primary AV running at one time.
Am I right or wrong?
THW

Zone Alarm comes in many flavors. Only the security Suite has av. They have a stand alone firewall, and what LPT had was a behavior blocking program. A Guy

 

[A Guy]

LPT, GregR

I saw both of your questions earlier, and dulpicated my situation with Mbam. I would like to share my experience, but feel I should either do it in another thread here in Crashes and Debugging or would it be better in the System Security Forum?

If it causes a crash, perhaps here is better. If it is just an oddity, maybe the other. I'd say pick one, admins could always move if needed. A Guy

 

[Anak]

LPT, GregR

I saw both of your questions earlier, and dulpicated my situation with Mbam. I would like to share my experience, but feel I should either do it in another thread here in Crashes and Debugging or would it be better in the System Security Forum?

If it causes a crash, perhaps here is better. If it is just an oddity, maybe the other. I'd say pick one, admins could always move if needed. A Guy

Thanks A Guy,
I did get it installed, but it took some doing so I'm going with System Security.

I'll post back here with a reference link.

 

[LADYPINKtomato1]

Anak Hi
I'M NOT ONE TO SAY WHERE YOU SHOULD POST YOUR COMMENTS FROM TODAY.. HOWEVER I DO THINK THAT ShOULD BE MADE KNOWN SO OTHERS WILL NOT HAVE THIS HAPPEN AGAIN. I'VE USED BOTH PROGRAMS TOGETHER FOR YEARS , NEVER HAD AN ISSUE BEFORE.

Thank you for your comments on the issue I had.. that contributed to the ending success,
as soon as I was able to kill off each instance of ForceField .. one came back.. I grabbed it again,
then things began to clear up .My mouse pointer was the 1st thing I noticed working.
Thank you again:grouphug:

 

[LADYPINKtomato1]

I would go ahead and use MalwareBytes again. ForceField was trying to block it apparently. Here is addres for Threatfire if you are interested. It's perhaps not necessary, but have a read.

ThreatFire AntiVirus - Behavioral Virus and Spyware Protection

A Guy

Bill I just saw this from you.. I've used Avast for years ... FREE version.. no problems at all, as soon as FF was gone from Task Manager, Avast ran, I heard the report when it completed updating.
YES, have it open now.. I'll go read and save the link.
TY again..:huh: