Dropping Internet Every Few Minutes- Default Gateway Not available

[Syzygy]

Hey,

So, I'm on my wonderful laptop and it works well when I'm home. When I go to college, however, I drop internet ever couple of minutes. I run the troubleshooter and it reports that the Default Gateway Is Not Available. So, that sucks. It fixes the problem, then, a few minutes later, it happens again. I've been looking for a fix to this problem and I've found several relevant posts on the internet, but most ask for router information. Some even said that the router may not work with windows 7 and it needs a firmware update. I can't change the router, because it's a dorm. Others nearby haven't had any trouble. I do have friends who have the same problem as I, but less frequently. I thought the problem was McAffee so I got rid of it, but the problem persists. I'm really anxious to get this solved, so any help is much appreciated. I'm willing to supply whatever information necassary.

Thanks.

Problem solved through following 2xg's advice.

 

[The Howling Wolves]

Hey,

So, I'm on my wonderful laptop and it works well when I'm home. When I go to college, however, I drop internet ever couple of minutes. I run the troubleshooter and it reports that the Default Gateway Is Not Available. So, that sucks. It fixes the problem, then, a few minutes later, it happens again. I've been looking for a fix to this problem and I've found several relevant posts on the internet, but most ask for router information. Some even said that the router may not work with windows 7 and it needs a firmware update. I can't change the router, because it's a dorm. Others nearby haven't had any trouble. I do have friends who have the same problem as I, but less frequently. I thought the problem was McAffee so I got rid of it, but the problem persists. I'm really anxious to get this solved, so any help is much appreciated. I'm willing to supply whatever information necassary.

Thanks.

Syzygy,
Is your Gateway through AT&T Uverse which is what I have.
If so power down the Gateway and let it reboot.
Problems persist have them replace the Gateway as they did for me.
THW

 

[The Howling Wolves]

Forgot to add........
Welcome to Seven Forums and check out all the Great Tutorials.
You might want to do a search (Upper right corner) to see if others had similar problem.
THW

 

[Syzygy]

Sorry, I'm a little unclear of what you mean by Gateway powered through At&T Uverse. I did try doing a search, but the problem is that I cannot troubleshoot the router since I don't have permission. It's a community router and others with windows 7 aren't experiencing the same problem.

 

[The Howling Wolves]

Sorry, I'm a little unclear of what you mean by Gateway powered through At&T Uverse. I did try doing a search, but the problem is that I cannot troubleshoot the router since I don't have permission. It's a community router and others with windows 7 aren't experiencing the same problem.

Thought that might be the case...Community Router.

Have you discussed this with others as to how they have there laptops setup versus yours? Might be just a subtle change you might have to make.
THW

 

[Syzygy]

Unfortunately, I attend a liberal arts college. The people around me really don't know much about computers(even I don't know that much), and I have asked. I. I went to the on-campus computer information services department, and they just told me to get an ethernet cable.

 

[The Howling Wolves]

Unfortunately, I attend a liberal arts college. The people around me really don't know much about computers(even I don't know that much), and I have asked. I. I went to the on-campus computer information services department, and they just told me to get an ethernet cable.

Will get you some help.
So don't go far!
THW

 

[boohbah]

just to add, you say you got rid of macafee, does this mean you have left yourself unprotected without any antivirus, if so you need to rectify that asap.

most people on the forum here would recommend Microsoft security essentials ,which is a free reliable anti virus

Microsoft Security Essentials - Free Antivirus for Windows

 

[Syzygy]

I'll be by a computer all day, so I won't be going anywhere(internet permitting). As for antivirus, I added Avira, any objections?

 

[2xg]

Hi Syzygy,

THW has called me to help you out and I'll see how may assist you.

If you are in a dorm, you have to realize that you are sharing the bandwidth with others. You have no clue what others might be doing such P2P, online gaming utilize a huge amount of bandwidth.

So, I'm on my wonderful laptop and it works well when I'm home. When I go to college, however, I drop internet ever couple of minutes.

Is your issue a wired or wireless connection?

 

[The Howling Wolves]

I'll be by a computer all day, so I won't be going anywhere(internet permitting). As for antivirus, I added Avira, any objections?

I made contact with a member to help.

As far as Avira AV I can't comment on.
Have had great success with Security Essentials and Malware, both links are below my Howling Wolves signature. Both are free software and used by a number of us here in Seven Forums.
THW

 

[Syzygy]

Again, I'm at a college in which literally nobody games. There's a router every 4 rooms. I know everyone on my router, and none play online games. My issue is with my wireless connection.

 

[2xg]

Please see the following tasks for you to do:

If you have not done this yet, please remove all wireless profiles stored in your computer.
Easy Way to Delete Wireless Network Profile in Windows 7
Re add your SSID (wireless network) that you're trying to connect to with the correct encryption.

If none of the above suggestions worked please install and run Xirrus Wi-Fi Inspector from one of your wireless computers. Double click the Xirrus Icon on your Desktop, Tap the Printscreen key on your keyboard, open up Paint then choose Edit from the Menu and select Paste, then SAVE it. Upload and attached the file here.

Post your speedtest result:
Speedtest.net - The Global Broadband Speed Test

 

[The Howling Wolves]

Syzygy,
Have you tried the ethernet cable yet? Just curious to see if that may have improved your connection.
Post back the results of 2xg suggestions so we will know if we are on the right track.
THW

 

[Syzygy]

Sorry for the delay,

The way our network works by deleting my profile I had to change my password with CIS and I had to reinstall a security file to allow me to access the network with my information, but it is done.

 

[Syzygy]

The problem is only with a wireless connection. The ethernet cable works, but it's quite annoying and my new room's ethernet port is dysfunctional.

 

[2xg]

Thanks for the speedtest and Xirrus snap shots. If you look at the Xirrus, there's a wireless Channel conflicts and that's interference with your nearby Wi-Fi neighbors. I can see that your router is using Channel 6, if someone can access the router setting perhaps try to change it if possible to a Channel 1 or 11, it might help resolving your issue.

Sorry for the delay,

The way our network works by deleting my profile I had to change my password with CIS and I had to reinstall a security file to allow me to access the network with my information, but it is done.

 

[Syzygy]

Right now SSID is on 1, I guess it changes channels? I haven't dropped since I erased my wireless profiles, I'll go test it out in other places.

Here's an updated snapshot which shows it only channel 1. This is in the same place.

 

[2xg]

Are you still having wireless disconnection issue?

Another update will be nice.

 

[sogone209]

hey 2xg, im having the default gateway is not available on windows 7 64bit also, ive looked up sites and sites on how to fix but no matter what it will drop after 10 minutes or even 8 hours. im windows 7 64bit with fresh new factory default settings how i got the computer, with a new ae2500 linksys dual band wireless adapter, and new linksys e3200 dual band router. i have 3 other computers on this router and they all stay on fine, running windows vista and the other is xp media center edition. even andriod phones stay on. but windows 7 fails. could you assist me plz?