Blue screen of death - reports posted

[helenlouise]

Windows 7 32bit OEM was originally installed on laptop at purchase approx 2 and a half years old, never reinstalled operating system

 

[helenlouise]

under show hidden devices in device manager i have found RapportBuka showing as not working, showing as stopped is this the problem or is this malware hidden? dont know whether to press start?

device type - Non-Plug and Play Drivers
device status - This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

 

[writhziden]

I would recommend starting a separate thread in the System Security - Windows 7 Forums forum for the RapportBuka problem. We will proceed with the crash analysis after that has been removed as that should be first priority. If you do not get a response in your thread there within 24 hours, let me know, and I will try to get one of our security experts to take a look.

We work on here as volunteers, so don't expect an immediate response. Sometimes it takes up to a day to get an answer to concerns on these forums. It depends on who has time available to help. Best of luck!

 

[helenlouise]

sorry i thought thats what made the laptop blue screen, hence my post in here

 

[writhziden]

sorry i thought thats what made the laptop blue screen, hence my post in here

It may be what is causing the crashes. I am not a security expert, though, so I cannot help too much with removing malware. I would be more comfortable if you start a thread in the security forum and then post back here when the malware is removed. If you continue to have crashes after the malware removal, I will be happy to help resolve them.

I think at this time, it is more important to get the malware removed first since it is compromising your security and leaves you personally vulnerable. That is why I gave it higher priority than debugging the crash reports.

 

[helenlouise]

Ok, thank you very much, have started a thread there, gawd i wish i was a computer expert, again many thanks, will update after

 

[writhziden]

Are you running any Trusteer Ltd software for online protection logging into accounts such as your bank account?

 

[helenlouise]

Are you running any Trusteer Ltd software for online protection logging into accounts such as your bank account?

yes i am, this is what i thought it could be, but i just dont know, have run makware and mse and it has picked up nothing, maybe just try hitting the start button and see what happens

i have removed trusteer but the RapportBuka has not gone from device manager, it still has a yellow error message

 

[writhziden]

Can you right click the RapportBuka device and click Uninstall? If you do, does it give the option to delete the driver software for the device? Put a tick in the box for that option if it does. Then hit OK and try to uninstall it.

If the above does not work: Hardware devices are not working or are not detected in Windows is a good fix it tool for these issues.

 

[helenlouise]

no you cannot uninstall it or update driver it just says under non plug & play drivers

click on general it says

device type - non plug and play drivers
manufacturer - unknown
location - unknown
device status - This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

click on drivers tab
current status is at stop and all i could click on is start, and that is it

 

[writhziden]

Can you post a screenshot? http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[helenlouise]

thank you, hope this works

 

[writhziden]

Re-install the Trusteer Ltd. software. Then uninstall it using Fix problems with programs that can't be installed or uninstalled

See if that can clean up the mess in device manager.

 

[helenlouise]

installed it, and uninstalled using link, but all exactly the same

 

[writhziden]

Any idea when it started? Possible to do http://www.sevenforums.com/tutorials/700-system-restore.html to before it happened?

 

[helenlouise]

I did not know anything was up till this afternoon it just went into blue screen, and posted here then after trying to decipher the screen dumps i posted in post 2 i came across this rapport thing and just assumed it was the trusteer thing, then found this in device manager, it may have naff all to do with the screen dump, i dont really know very much, just trying to work out why it blue screened

to be honest i am confused to what i am trying to fix

 

[writhziden]

I understand.

I would recommend running system restore OPTION ONE from the link in my previous post. Go back to before today and see if it resolves your troubles.

Have you had any other blue screen crashes prior to today or since the one you uploaded?

 

[helenlouise]

only ever had the one blue crash and that was over a month ago, you helped me on that one http://www.sevenforums.com/crashes-debugging/214054-blue-screen.html

will do a system restore, and see what happens

 

[helenlouise]

Have done a system restore, rapport back in control panels>programmes and features, but as for the rapportbuka in device manager everything is the same as it was, grrrrrrrrrrrrrrrr

 

[writhziden]

I would not worry about it unless your system performance is suffering. The only things I can suggest at this time are:

• Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.
  
  
• Backup all important data (just in case; it should not be affected by this step) and http://www.sevenforums.com/tutorials/3413-repair-install.html Windows 7.