Playing Batman Arkham City and computer restarted on me

[darknightz0117]

Hello everyone,

The title says it all. I was flying through Arkham City when the computer restarted. The Windows Error reporting window came up and said I had a blue screen (but I never saw one; screen just went black and computer restarted). I've attached the system health reports and minidumps as requested. Thank you all in advance!

 

[zigzag3143]

8 pf 13 (and especially the most recent) are related to the below.

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[darknightz0117]

Thank you for your reply! I was relieved at first, then the same thing happened to me. This time, I was simply playing a .mp4 file in Windows Media Player, and the computer restarted again. I've attached the new minidumps and system health reports.

Please tell me this isn't a video card problem =/ It's a brand new card.

8 pf 13 (and especially the most recent) are related to the below.

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[zigzag3143]

Most recent ones still are 116's.

One more thing of note is a driver Related to RTCore64.sys MSI Afterburner from Micro-Star Int'l Co. Ltd.

Yours is from 2005 and needs to be removed as it has known problems in win 7.

 

[darknightz0117]

Most recent ones still are 116's.

One more thing of note is a driver Related to RTCore64.sys MSI Afterburner from Micro-Star Int'l Co. Ltd.

Yours is from 2005 and needs to be removed as it has known problems in win 7.

Thank you for your reply! I re-installed the video card drivers, and shortly thereafter, the screen turned off again, and the fan for the video card went extremely loud. I pushed the power button for my computer to turn it off and back on, and thus far it seems okay. I removed my old MSi afterburner and installed the one from your link. I'm a little worried about what might happen if I play games again..

 

[zigzag3143]

Most recent ones still are 116's.

One more thing of note is a driver Related to RTCore64.sys MSI Afterburner from Micro-Star Int'l Co. Ltd.

Yours is from 2005 and needs to be removed as it has known problems in win 7.

Thank you for your reply! I re-installed the video card drivers, and shortly thereafter, the screen turned off again, and the fan for the video card went extremely loud. I pushed the power button for my computer to turn it off and back on, and thus far it seems okay. I removed my old MSi afterburner and installed the one from your link. I'm a little worried about what might happen if I play games again..

The fan noise plus the 116 error probably indicates heat. Did you follow the 116 instructions?

 

[darknightz0117]

Most recent ones still are 116's.

One more thing of note is a driver Related to RTCore64.sys MSI Afterburner from Micro-Star Int'l Co. Ltd.

Yours is from 2005 and needs to be removed as it has known problems in win 7.

Thank you for your reply! I re-installed the video card drivers, and shortly thereafter, the screen turned off again, and the fan for the video card went extremely loud. I pushed the power button for my computer to turn it off and back on, and thus far it seems okay. I removed my old MSi afterburner and installed the one from your link. I'm a little worried about what might happen if I play games again..

The fan noise plus the 116 error probably indicates heat. Did you follow the 116 instructions?

Yes I did, and fan temperatures are usually in the low 40's. Today, for some reason, after I turned on my computer and was in the process of opening firefox when the screen went blank. The screen was still on, but nothing was showing on the screen. I powered the computer down, waited, and turned it back on. This time, I had just decided to take things slower, and opened windows for my external drives, and then the whole computer froze. I'm a little worried now. Do you have any suggestions for this? I've had the screen turn off problem before with the onboard graphics card and I posted in here:

http://www.sevenforums.com/newreply.php?do=newreply&p=1837802

I'm asking JaidynM for help again to see if it's a graphics card problem, but I'm not sure what the real problem is. Let me know if there's any information I can provide.

 

[zigzag3143]

Thank you for your reply! I re-installed the video card drivers, and shortly thereafter, the screen turned off again, and the fan for the video card went extremely loud. I pushed the power button for my computer to turn it off and back on, and thus far it seems okay. I removed my old MSi afterburner and installed the one from your link. I'm a little worried about what might happen if I play games again..

The fan noise plus the 116 error probably indicates heat. Did you follow the 116 instructions?

Yes I did, and fan temperatures are usually in the low 40's. Today, for some reason, after I turned on my computer and was in the process of opening firefox when the screen went blank. The screen was still on, but nothing was showing on the screen. I powered the computer down, waited, and turned it back on. This time, I had just decided to take things slower, and opened windows for my external drives, and then the whole computer froze. I'm a little worried now. Do you have any suggestions for this? I've had the screen turn off problem before with the onboard graphics card and I posted in here:

http://www.sevenforums.com/newreply.php?do=newreply&p=1837802

I'm asking JaidynM for help again to see if it's a graphics card problem, but I'm not sure what the real problem is. Let me know if there's any information I can provide.

That link is to your reply form, not a thread.

 

[darknightz0117]

The fan noise plus the 116 error probably indicates heat. Did you follow the 116 instructions?

Yes I did, and fan temperatures are usually in the low 40's. Today, for some reason, after I turned on my computer and was in the process of opening firefox when the screen went blank. The screen was still on, but nothing was showing on the screen. I powered the computer down, waited, and turned it back on. This time, I had just decided to take things slower, and opened windows for my external drives, and then the whole computer froze. I'm a little worried now. Do you have any suggestions for this? I've had the screen turn off problem before with the onboard graphics card and I posted in here:

http://www.sevenforums.com/newreply.php?do=newreply&p=1837802

I'm asking JaidynM for help again to see if it's a graphics card problem, but I'm not sure what the real problem is. Let me know if there's any information I can provide.

That link is to your reply form, not a thread.

sorry, here is the thread

http://www.sevenforums.com/crashes-...-computer-will-not-respond-2.html#post1876187

 

[zigzag3143]

Yes I did, and fan temperatures are usually in the low 40's. Today, for some reason, after I turned on my computer and was in the process of opening firefox when the screen went blank. The screen was still on, but nothing was showing on the screen. I powered the computer down, waited, and turned it back on. This time, I had just decided to take things slower, and opened windows for my external drives, and then the whole computer froze. I'm a little worried now. Do you have any suggestions for this? I've had the screen turn off problem before with the onboard graphics card and I posted in here:

http://www.sevenforums.com/newreply.php?do=newreply&p=1837802

I'm asking JaidynM for help again to see if it's a graphics card problem, but I'm not sure what the real problem is. Let me know if there's any information I can provide.

That link is to your reply form, not a thread.

sorry, here is the thread

http://www.sevenforums.com/crashes-...-computer-will-not-respond-2.html#post1876187

No worries, I let Jaidyn Know.

 

[JaidynM]

What monitor are you using and do you have a spare one?

I might also add that zigzag3143 is much more advanced and experienced than me when it comes to most things computer related so you would do well to listen to his advice over mine.

 

[zigzag3143]

Thanks Jaidyn, but not necessary. I always appreciate the help, especially when there is previous history.

Feel free, anytime.

Oldie {grin}

 

[JaidynM]

Of course.

 

[darknightz0117]

What monitor are you using and do you have a spare one?

I might also add that zigzag3143 is much more advanced and experienced than me when it comes to most things computer related so you would do well to listen to his advice over mine.

I'm using a Starlogic MJ7BBA monitor, I think 17 inches. I do not have a spare one unfortunately =/

Thanks Jaidyn, but not necessary. I always appreciate the help, especially when there is previous history.

Feel free, anytime.

Oldie {grin}

Thank you BOTH for your help and efforts. If there is any other information I can give to either of you to better diagnose my problem, let me know. Right now, I'm just going to suspend use of my desktop and slowly clean out the dust and everything, but if there is a better idea, please let me know! Thanks again, both of you!

 

[JaidynM]

Hm, okay. I was just thinking if it's not the graphics card it could be something like perhaps the monitor or mobo.

If I remember correctly, you haven't stress tested your new card? So, test your video card using Furmark. Watch your machine's temps and stop the test if it starts to overheat or artifacts appear on the screen.
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

 

[darknightz0117]

Hm, okay. I was just thinking if it's not the graphics card it could be something like perhaps the monitor or mobo.

If I remember correctly, you haven't stress tested your new card? So, test your video card using Furmark. Watch your machine's temps and stop the test if it starts to overheat or artifacts appear on the screen.
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Yeah, I haven't tested the new graphics card. I thought something was wrong with the onboard, so I thought the new discrete one might solve my problems, but obviously that hasn't happened =/ I'll stress test it when I'm home tonight; any idea how long I should stress test it?

 

[JaidynM]

I'd say at least 20min.

 

[darknightz0117]

I'd say at least 20min.

So I've ran the test for a good 40 minutes now, and it looks fine. Max temperature is at 73 C, with dynamic background on, full screen, anti-aliasing off, and burn-in enabled. The 73 drops to about 64 degrees if I turn off the furry object rendering. There are two FPS readings: one that says "FurMark v1.9.0 - Burn-in test, 1280x720 - 47FPS" and one that says "FPS - min: 39, max 349, avg: 50" Fan speed is at 51%. So I think my graphics card is okay. I got the AMD driver stopped responding and recovered successfully message again today, but the screen hasn't crapped out on me yet. Any other suggestions?

 

[JaidynM]

Okay, so it looks like its not the GPU. I would highly recommend trying to find another monitor, burrowed from a friend or neighbour. It could well be a problem with it. My current monitor blacks out on occasion forcing me to restart. However, that doesn't happen with any other monitors I use.

 

[darknightz0117]

Okay, so it looks like its not the GPU. I would highly recommend trying to find another monitor, burrowed from a friend or neighbour. It could well be a problem with it. My current monitor blacks out on occasion forcing me to restart. However, that doesn't happen with any other monitors I use.

Whew, it's good to hear my GPU is okay. I don't have another monitor to borrow at this time =/. Is there a way to check if something is wrong with my motherboard, or CPU, or hard drive?