Solved Sticky Notes content lost - any chance to recover?

kamemono

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Hello everybody!
I have windows 7 and run “sticky notes” program for 4 years quite fine. All of a sudden, a week ago, without me doing anything specific:sarc:, the content of them disappeared, but not the program. I can still open the program but it appears only a new empty sticky note and all the others are gone. I gave up the old notes :cry: and started new ones, after 2 days they disappeared again! What do I do wrong? Thank you for answering me.
 

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windows 7 64 bit
The sticky notes are stored in the following location (you'll need to enable the viewing of hidden files and folders to see it):

C:\Users\<UserName>\AppData\Roaming\Microsoft\Sticky Notes

You can try opening that file in Wordpad and searching for the plain text that is viewable or you can try restoring that folder to a previous version to see if you can recover the notes that way.

http://www.sevenforums.com/tutorials/85679-previous-versions-restore-files-folders.html
 

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XP / Win7 x64 Pro
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Intel Quad-Core Q9450 @ 3.2GHz
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Asus P5-E
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Thank you! It worked!

Thousand thanks! It worked! :party:
The last question is, why do they dissapear like that, over night? How can i prevent that to happen?
wish you all the best!
 

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windows 7 64 bit
Great!

To be honest, I have no clue why they might disappear unexpectedly. We'd have to know much more of the surrounding circumstances to attempt to figure that one out. At the very least, make sure you are up to date on your Windows updates and Antivirus definitions. It wouldn't be unheard of for malware to cause such things.
 

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XP / Win7 x64 ProIntel Quad-Core Q9450 @ 3.2GHz2x2GB GSkill DDR2NVIDIA GeForce 8600 GTS (EVGA)
OS
XP / Win7 x64 Pro
CPU
Intel Quad-Core Q9450 @ 3.2GHz
Motherboard
Asus P5-E
Memory
2x2GB GSkill DDR2
Graphics Card(s)
NVIDIA GeForce 8600 GTS (EVGA)
Monitor(s) Displays
Dell 2408WFP
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My Computer My Computer

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Win 7 Pro x64 / Win 10 ProIntel(R) Core(TM) i7-3630QM CPU @ 2.40GHz12 GB(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeFo...
Computer type
Laptop
Computer Manufacturer/Model Number
Sager NP9170
OS
Win 7 Pro x64 / Win 10 Pro
CPU
Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz
Motherboard
CLEVO P170EM
Memory
12 GB
Graphics Card(s)
(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GTX 675M
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Aud
Monitor(s) Displays
17.3
Screen Resolution
1920x1080
Hard Drives
(1) Samsung 860 EVO 500GB(OS) (1) Samsung 860 EVO 500GB(Data)
Keyboard
Backlite
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MSE, Malwarebytes Pro
Browser
Firefox
Other Info
DESKTOP: Custom-built.
OS: Win 10 Pro x64.
CASE: Rosewill R5.
CPU: Intel I5 4670K CPU @ 3.40GHz.
CPU COOLER: Cool Master Hyper 212 EVO.
MOTHERBOARD: Asus Z87-A.
MEMORY: Kingston HyperX 2x4 GB.
GPU: Nvidia Geforce 650 TI.
PSU: Corsair TX750.
DRIVES: (1) Samsung 840 120 GB SSD (2) Western Digital blue 500 GB 7200 RPM.
I fix PCs for a living. My customer appears to have EXACTLY the same problem as you do even down to it starting 3 weeks ago (approximate) which MAY imply that a Windows 7 update caused this. Note: Your post says problem started a week ago and your post is dated two weeks ago so that equals 3 weeks total.

First I do not agree with gregrocker's post because you say that you can create NEW StickyNotes but the old ones are missing. Well if Stickynotes are not enabled in Msconfig Startup list (ie entry is NOT checked) and you start your PC and do whatever you are doing to create a new Stickynote THEN all the old ones appear AT THAT TIME even if stickynotes is unchecked in the Msconfig startup list. Because to create one you MUST start StickyNotes program which IMMEDIATELY displays all the old ones.

I also, based on 7 years experience fixing PCs, do not think that the SFC /scannow approach will fix ANYTHING. I never fixed a single problem that way and stopped trying it 3 years ago. And I **DID** fix ALL the problems, but not that way. I am speaking here of a "low probability" of a fix that way, not that it never works.

Kamemono, please reply to my questions to help me solve this problem for you and my customer (i.e the functionality problem, not recovering the text of missing StickyNotes). I have also posted the problem in the Experts Exchange forum and PROMISE to post a solution here (from a forum or my own approach) when a solution is found.

1st what version of Windows 7 are you running ? I am particularly interested in this as you say you have used StickyNotes OK for 4 years. Well 4 years ago Windows 7 did not exist (at least not on customer PCS) !!

To find out Start Menu> Right click on Computer and THEN left click on properties in the popup menu. Please post here ALL of what it says about your OS in the resulting window including 32 or 64 bit OS and any Service Packs (does it say SP1 or not) and the version of Windows 7 (Home Premium, Ultimate etc)

Also do you have Windows Auto Update turned on (as I suspect a Windows update 3 weeks ago caused this BUT am hardly sure about that)?? To reply Start>Control Panel>Windows Updates>Change settings (in left column) and report what the TOP line in the settings says (underneath the line Important Updates). ie. Do not install updates, auto install updates or whatever.

Mike
 
Last edited:

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Windows 7 Home Premium 64 bit OS
You're using faulty logic. Just because you've never fixed a problem using SFC /scannow doesn't mean it doesn't work. That just means the problems you've encountered weren't applicable to the fix that service provides. I've never fixed a lost partition using Partition Recovery software but that doesn't mean they never work for anything.
SFC does often fix Windows file integrity issues. Plenty of people on here have used it and experienced it doing that.

This problem was already addressed and fixed, per kamemono's second post in the thread here. Feel free to take the advice I gave earlier in the thread and apply it to your customer's issue to see if that fixes it.
 

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XP / Win7 x64 ProIntel Quad-Core Q9450 @ 3.2GHz2x2GB GSkill DDR2NVIDIA GeForce 8600 GTS (EVGA)
OS
XP / Win7 x64 Pro
CPU
Intel Quad-Core Q9450 @ 3.2GHz
Motherboard
Asus P5-E
Memory
2x2GB GSkill DDR2
Graphics Card(s)
NVIDIA GeForce 8600 GTS (EVGA)
Monitor(s) Displays
Dell 2408WFP
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1920x1200
The issue was solved so my comments were only for others finding the thread to remind them that if they clean out msconfig they need to keep stikynot.exe to expect them to start with Windows.

In addition best practices here require us to have OP's run SFC -SCANNOW Command if anything strange is indicated with System Files which is not another known issue.

The fact that when I run SFC myself it rarely finds anything has no bearing on the fact that almost every day an OP finds System Files to fix here in the Forums.
 
gregrocker and Fligi7

Thanks for posting two weeks after the last post in this thread.

In order of importance

(1) To say that the problem was Solved is technically correct but from a common sense point of view is ridiculous !! Recovering the text in lost sticky notes is hardly the problem; it is getting stickynotes to work going forward for someone who uses that feature. Come on, do people put their tax return OR ANY OTHER important data in a stickynote ? No. They put it in a PDF or spreadsheet or Word doc or etc in their My Documents folder or on the desktop or in the (for some users) the Music folder or the Quicken/Quickbooks data folder etc etc etc.

That is putting "the cart before the horse". Even the thread poster said this after thanking the solver here for recovering the lost text "...why do they dissapear like that, over night? How can i prevent that to happen?". ie he did not just say IT'S ALL DONE THERE IS NO MORE. And I see no response from the original poster that THAT problem was ever solved.

HOWEVER, I am new to the sevenforums. Are you saying that because the original poster (unwisely in my opinion) marked this as Solved, that forum protocol indicates that I should post the issue AGAIN in my own thread because other forum contributors are unlikely to post in a "Solved" thread ??

Please reply on this as I will be happy to create my own thread on this subject.

(2) Regarding sfc \scannow please note that I did say " I am speaking here of a "low probability" of a fix that way, not that it never works." Both your replies here do NOT acknowledge that I said that. Furthermore I get paid by the hour. I have to decide what is the most efficient way to solve a problem based on my 7 years of experience fixing PCs and sfc /scannow is just not one of them. Other contributors here or people in my profession may have another opinion but that is mine.

Also this is a 3 month old PC with two 250 gb solid state drives in a striped RAID config (a literal $4,500 state of the art Sony laptop). The chance that file corruption of any kind has occurred in that period is low.

Given that the time frame when the problem occurred for the original poster here (3 weeks ago) is very similar to my customer (2 - 3 weeks ago) the possibility of a unintended error from a Windows update (or from a Norton scan etc) is higher I think than from a corrupt system file. I doubt that the engineers at MS check their latest update against stickynotes functionality as it is (in my experience) a little used feature. (It is not even in the Start>All programs menu; few customers ever go to the Accessories folder in my experience.

(3) What would REALLY help here is a sevenforums expert who has ACTUALLY experienced the problem and solved it OR can point me to a link where it is solved (the REAL problem, not recovering the lost text). I have done a fairly extensive google search and the only match was to THIS thread.


Mike
 

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Hi Mike -

We may add to a thread even if it's marked Solved since it can often be the top result on a Google search for the problem and want it current for those who find it that way. In this case the question posed by the OP in the post claiming it was solved was also ambiguous enough to add further ideas.

The best way to catch the eye of someone who knows the issue specifically is to hone the Title so it describes it in a glance, if that's possible, and place it in General forum. It's how I've always gotten my fastest and best answers. Be sure to also watch this thread as it may pick up responses.
 
1) You're very much correct in that the core issue here wasn't determined or resolved, due to the fact that we can't/don't know what exactly caused this problem in the first place. However, the user was able to recover the sticky notes, so the issue of them being lost was fixed. We could certainly continue to discuss the circumstances surrounding this loss if the OP were to continue to post in here, but that often does not happen once an issue is solved to the point of at least being able to move on in terms of productivity on the machine. The thread being marked solved is the choice of the user, obviously, so we depend on their feedback as to whether or not they are satisfied with the responses thus far or whether discussions need to continue. So, there's not much we can do if the OP has moved on. Perhaps they will return to the thread here.

2) I was referring to the following quote on my response:

mgross333 said:
I also, based on 7 years experience fixing PCs, do not think that the SFC /scannow approach will fix ANYTHING.

So, I was pointing out how many people's experience on this forum is quite contrary to your opinion of that, regardless of any later qualifying or contradictory statements.

The chance of file corruption occurring in a short period probably is very low, but that doesn't mean you rule it out. With a state of the art Sony laptop that costs that much with all of that fast storage, running SFC would take little to no time and could be run in conjunction with whatever else you're doing. Personally, I don't see any reason not to run it as it can only help, but it is obviously a judgment call. It's unfortunate you haven't had any useful experiences with running it in the past, but many people here have, so I hope you continue to give it a chance as it's a rather useful tool provided by Microsoft.

It is possible that this issued was caused by a Windows Update. No one is ruling that out. It could be, it could not be. It's just as likely as a corrupt system file, though, as they aren't mutually exclusive things. Either can cause issues at any point. Or, it could be something else we're not considering. The bottom line is that you are attempting to make an educated guess based on your experiences just as everyone else is doing on here. Obviously, no one thus far has a direct response as to the particular reason the stickies disappeared in this case, but we can continue to search. Personally, I'm surprised you posted to the Experts Exchange forum as I don't believe very many people have much luck on there, myself included in the way past before I realized what a dearth of help it was. Although you might be frustrated with responses so far on here, I would argue that this forum provides orders of magnitude more help than that one.
 

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XP / Win7 x64 ProIntel Quad-Core Q9450 @ 3.2GHz2x2GB GSkill DDR2NVIDIA GeForce 8600 GTS (EVGA)
OS
XP / Win7 x64 Pro
CPU
Intel Quad-Core Q9450 @ 3.2GHz
Motherboard
Asus P5-E
Memory
2x2GB GSkill DDR2
Graphics Card(s)
NVIDIA GeForce 8600 GTS (EVGA)
Monitor(s) Displays
Dell 2408WFP
Screen Resolution
1920x1200
FliGi7,

Customer now says stickynotes disappear in about a day. Which is similar to OP here saying two days.

Does that info help in getting a solution ?

Regarding Sfc /scannow I will try it if and when I get onsite BUT have little hope for a fix from it.

Regarding Experts Exchange (EE) forum, I disagree 100%. I have over 600 closed threads there in 6 years and most produced a solution. In particular I recently posted a number of Windows 7 or Office 2010 issues on the Microsoft professional forum and on Experts exchange and all but one solution came from Experts exchange and even the one solution on the MS forum was also posted on Experts Exchange. In fact at the MS forum practically no one even replied . I have no comparison with sevenforums as two days ago was my first thread here.

Many posters on EE do it for the points and THAT MAKES A HUGE DIFFERENCE. Those posters have an incentive. However not all posters there care about points.

Mike
 

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Windows 7 Home Premium 64 bit OS
Oops, I was thinking of and referring to the MS forum (as you also mention not being too great), NOT the experts exchange forum. Apologies for that. I have certainly seen good stuff on EE.

Is your customer's computer on a domain? If so, it's incredibly hard to diagnose issues with those as there are so many variables that can be changed and are particular to the given domains. Only the people who have set those up could help to figure out why some things might be disappearing or not working as related to current group or domain policies on the machines.
 

My Computer My Computer

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XP / Win7 x64 ProIntel Quad-Core Q9450 @ 3.2GHz2x2GB GSkill DDR2NVIDIA GeForce 8600 GTS (EVGA)
OS
XP / Win7 x64 Pro
CPU
Intel Quad-Core Q9450 @ 3.2GHz
Motherboard
Asus P5-E
Memory
2x2GB GSkill DDR2
Graphics Card(s)
NVIDIA GeForce 8600 GTS (EVGA)
Monitor(s) Displays
Dell 2408WFP
Screen Resolution
1920x1200
FliGi7,

Customer PC is not on a domain. At home and at his office is wireless to a home router (Linksys at work, Home is another major brand). No Windows Server involved at all.

Mike
 

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Windows 7 Home Premium 64 bit OS
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Windows 7 Home Premium 64 bit OS
Well, I'm curious to know if you find anything out from the EE forum on what they might have to say. I can't think of any reason for them to disappear. I've never had a problem with them. Is the customer using any sort of system or registry cleaner/optimizer? I've also often wondered if disappearing sticky notes had something to do with the desktop cleanup wizard, but I have never looked into it.
 

My Computer My Computer

At a glance

XP / Win7 x64 ProIntel Quad-Core Q9450 @ 3.2GHz2x2GB GSkill DDR2NVIDIA GeForce 8600 GTS (EVGA)
OS
XP / Win7 x64 Pro
CPU
Intel Quad-Core Q9450 @ 3.2GHz
Motherboard
Asus P5-E
Memory
2x2GB GSkill DDR2
Graphics Card(s)
NVIDIA GeForce 8600 GTS (EVGA)
Monitor(s) Displays
Dell 2408WFP
Screen Resolution
1920x1200
Nothing usefull at EE forum. Customer now says he enters ??? (StickyNotes) in Start button search windows and sees files whose names are the missing stickynote's text. That is impossible two ways

(1) All text is in C:\Users\<UserName>\AppData\Roaming\Microsoft\Sticky Notes.snt
ONE file not many files.

(2) Entering StickyNotes in search windows STARTS the program !!! It does not display a folder (i.e explorer).

Because of this plus no response from forums on problem, I am going to go onsite and see problem as I think he is not describing it accurately. But because the notes take a days to disappear, the most important symptom can NOT be seen in one visit and that is VERY BAD.

Mike
 

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Windows 7 Home Premium 64 bit OS
Untitled-2.png
 

My Computer My Computer

At a glance

Win 7 Pro x64 / Win 10 ProIntel(R) Core(TM) i7-3630QM CPU @ 2.40GHz12 GB(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeFo...
Computer type
Laptop
Computer Manufacturer/Model Number
Sager NP9170
OS
Win 7 Pro x64 / Win 10 Pro
CPU
Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz
Motherboard
CLEVO P170EM
Memory
12 GB
Graphics Card(s)
(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GTX 675M
Sound Card
(1) Realtek High Definition Audio (2) Intel(R) Display Aud
Monitor(s) Displays
17.3
Screen Resolution
1920x1080
Hard Drives
(1) Samsung 860 EVO 500GB(OS) (1) Samsung 860 EVO 500GB(Data)
Keyboard
Backlite
Antivirus
MSE, Malwarebytes Pro
Browser
Firefox
Other Info
DESKTOP: Custom-built.
OS: Win 10 Pro x64.
CASE: Rosewill R5.
CPU: Intel I5 4670K CPU @ 3.40GHz.
CPU COOLER: Cool Master Hyper 212 EVO.
MOTHERBOARD: Asus Z87-A.
MEMORY: Kingston HyperX 2x4 GB.
GPU: Nvidia Geforce 650 TI.
PSU: Corsair TX750.
DRIVES: (1) Samsung 840 120 GB SSD (2) Western Digital blue 500 GB 7200 RPM.
Also this is a 3 month old PC with two 250 gb solid state drives in a striped RAID config (a literal $4,500 state of the art Sony laptop). The chance that file corruption of any kind has occurred in that period is low.

Not to say this has anything to do with the loss of the stickynotes, but that RAID configuration adds to the chances of corruption.

Curious to know what this machine is used for, given the fact it's already got super fast drives. Is the user actually gaining that much by using RAID0?
 

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Windows 7 Ultimate x64
sibbil,

No choice about RAID. It comes that way from Sony. The SSD's plus RAID striping PLUS i7 Intel chip plus lots of memory make it superfast and that is what he cares about. He is CEO of a corporation. He handles maybe 150 emails a day and saves lots of Word, Excel and PDF attachments. He also has 4G internet-anywhere (but not 4GLTE). He spends a third of his time traveling mostly to St.Petersburg, Russia where he has most of his employees.

WHY DOES RAID INCREASE THE CHANCE OF FILE CORRUPTION ? Hasn't RAID striping been around for many years and by now should be reliable? And in a laptop at a $4,500 cost, you can be sure Sony did not cut corners in choosing a RAID controller.

Mike
 

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Windows 7 Home Premium 64 bit OS
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