Solved Is there anyway to turn off automatic renewal?

[Josh7]

So I purchased Kaspersky Anti-Virus PURE 2.0 today, it's pretty cool.
There's one problem though, once again, this company has automatic renewal.
I did however, turn it off before completing my purchase, I just want to make sure it's actually off. I tried to find a link on my account information but nothing, apparently you have to submit a request to turn it off, and even if they do, how do I know it's actually off?

My question is, is there another way to turn it off it doesn't tell you, or should I just get my money back? I hate how it says you have complete control over whether you want it on, and I have to jump though hoops to make sure it's not on.

Somebody please enlighten me.:shock:

Thanks.

 

[marsmimar]

Try going to go to Settings > click Notifications under options menu. Open Settings tab under notifications, scroll down to Important notifications. See if there's an option to uncheck licensing notifications or something similar.

 

[Josh7]

I did find my licensing information, It says it exspires at a certain time. It doesn't mention anything about automatic renewal, I can't be sure though.

Thanks

Try going to go to Settings > click Notifications under options menu. Open Settings tab under notifications, scroll down to Important notifications. See if there's an option to uncheck licensing notifications or something similar.

 

[Jacee]

Terms & Conditions of Auto Renewal Service


body { font:12px Arial, Verdana, Helvetica, sans-serif; direction: ltr; } Auto-Renewal Service will allow you to easily maintain your subscription by automatically renewing it one subscription period from the original purchase date at the then current renewal price (plus applicable tax). The subscription period may be one year or multiple years, depending on the initial term you selected in your original purchase.
By checking the box below and providing your valid credit or debit card billing information, you agree that your product subscription will automatically renew for successive renewal terms equal in length to the initial term you have selected and subscribed for, and you expressly authorize and permit Digital River, Inc. ("DR") to bill each product subscription renewal fee to the credit or debit card you have provided, until you cancel the automatic renewal and billing of your product subscription or DR discontinues the automatic billing option. You understand that the Auto-Renewal Service is conditioned upon your billing information being valid at time of billing; should your information change, please contact customer support.
You have complete control over your product subscription and may cancel the auto-renewal billing option at any time, which will automatically convert your subscription to a manual renewal and billing model. With respect to the cancelation of the auto-renewal of your subscription service, you may cancel the subsequent auto-renewal of your subscription any time prior to the effective date of your subscription renewal, and once renewed, anytime during the 14-day refund period following the effective date of your then current subscription renewal. Your order confirmation and confirmation email will include instructions for how to cancel the automatic renewal and billing of your subscription. If you discontinue or do not select auto-renewal and billing of your subscription, you must manually renew your subscription to prevent interruption of service. If you do not agree to these terms and conditions, do not check the box.

You did this?

 

[Jacee]

From Kaspersky:

Auto-Renewal Service will allow you to easily maintain your subscription by automatically renewing it one subscription period from the original purchase date at the then current renewal price (plus applicable tax). The subscription period may be one year or multiple years, depending on the initial term you selected in your original purchase.

By checking the box below and providing your valid credit or debit card billing information, you agree that your product subscription will automatically renew for successive renewal terms equal in length to the initial term you have selected and subscribed for, and you expressly authorize and permit Digital River, Inc. ("DR") to bill each product subscription renewal fee to the credit or debit card you have provided, until you cancel the automatic renewal and billing of your product subscription or DR discontinues the automatic billing option. You understand that the Auto-Renewal Service is conditioned upon your billing information being valid at time of billing; should your information change, please contact customer support.
You have complete control over your product subscription and may cancel the auto-renewal billing option at any time, which will automatically convert your subscription to a manual renewal and billing model. With respect to the cancelation of the auto-renewal of your subscription service, you may cancel the subsequent auto-renewal of your subscription any time prior to the effective date of your subscription renewal, and once renewed, anytime during the 14-day refund period following the effective date of your then current subscription renewal. Your order confirmation and confirmation email will include instructions for how to cancel the automatic renewal and billing of your subscription. If you discontinue or do not select auto-renewal and billing of your subscription, you must manually renew your subscription to prevent interruption of service. If you do not agree to these terms and conditions, do not check the box.

 

[Josh7]

Yes, I read it all. No I didn't check mark the box. I'm just trying to figure out if theirs a way I can actually see my the option actually says off, so I'm 100% sure.

 

[Athene]

Hi Josh7,

Alternately, you may want to contact Kaspersky Customer Support:
Contact Us | Kaspersky Lab United States

 

[Josh7]

Well I got an email back. It is off. I really wish they had an option on my account without contacting customer support, but that's ok. Now they can't hold it against me I got an email to prove it. I guess the reply took so long cause it takes a couple days for my credit card to go through.

Thanks everyone for the help, have a wonderful week