World of Warcraft freezes then all hell breaks loose. No BSOD

[fezbombmatt]

Hi the other night I was playing world of Warcraft, it randomly froze the game and I had to ctrl+alt+delete to open task manager and click end the program.

Took a while to close but straight afterwards it closed I had many error dialog boxes appear (I'm sorry I didn't take note of them) which were all complaining about certain .exe files stopped working I had to click close on them all.

Then I notice the pc acting abnormal (strange CPU usage) so I quickly log out to stop any background usage, then log back in and wtf? I get the "preparing your desktop" message as you do when you first use your user account.

I'm scratching my chin so I quickly hit the reboot button on my tower , enter through the failed to boot screen as you should get and get the CHKDISC appear, I don't complain I let it run but it failed to run (I'm sorry for not taking note) so I log on.

Everything seems fine untill home screen is up with a half grey screen (probably due to not finishing the desktop process it started).

After and noticing my recent programs list has been reset I reboot the pc once more, to find the CHKDISC appearing again but this time it runs. It repaired tons of files after 5 minutes then I was back on only to find my norton 360 message saying the antivirus has been switched off.

I try to open norton but it won't, tried the tray icon also the desktop shortcut.(it let me do a full system scan in safemode but didn't find anything).

I think that's everything my pc I built myself specs are:
Asus m4a785td-v evo mobo
Amd phenom ii 560 3.30ghz
Ati radeon 1gb 5670 gpu < I think (not at home)
Corsair ddr3 2x2 ram x 2 =8gb

Just recently before approx a week ago I updated my bios using the onboard flash utility and all was a success.
Also just updated norton to 360 v6

That's all the recent changes I made.
One last thing I tried restoring to a recent point in time but when I try it brings up another message giving a .exe file error. The recent point was earlier that day.

Sorry but I typed this on a phone

 

[James7679]

First, download and instal Malwarebytes, free edition. Run it on all user accounts.
Second, uninstall Norton 360 and install Miscrosoft Security Essentials and run a full scan as well.

Post back results.

 

[fezbombmatt]

thanks for reply.

as i couldnt restore to a certain point in the past, a friend told me to try it in safe mode. which worked.

it rebooted to tell me it was a success (i noticed old programs etc that used to be there)

but norton is still disabled, and unable to open.

Il try your solution now thanks.

 

[fezbombmatt]

I have ran the malware program and it finds nothing. I cannot use msecurity essentials because I cannot uninstall norton 360 anything to do with it just doesn't do anything when I click it.

 

[James7679]

I have ran the malware program and it finds nothing.

Did you run a Full scan on all accounts?

I cannot use msecurity essentials because I cannot uninstall norton 360 anything to do with it just doesn't do anything when I click it.

See here to remove Norton 360.

 

[fezbombmatt]

Thanks, I've uninstalled norton then scanned pc with what you say, they found nothing.

I redownloaded norton and now it works as normal.

But I'm still not satisfied my pc is healthy should I be worrying?

Thanks

 

[writhziden]

If you are incredibly worried, there are some offline scans (scans that run outside Windows so as not to be fooled by viruses within Windows) that you can run:

• Norton Rescue Tools
• http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
• Free Bootable AntiVirus Rescue CDs Download List

If none of the above suits you, start a thread in System Security - Windows 7 Forums where experts can put you through more rigorous security tests and read the complicated logs. Those steps are beyond my expertise, but there are some very talented Gurus in that forum who have career based security experience.

 

[fezbombmatt]

Did you run a Full scan on all accounts?

Yes, i only have 1 account

 

[fezbombmatt]

Thanks i will make that thread.

One more issue i have just come across, recently before this happened i updated my K lite codec pack & 64bit version, which was a success.

but as i went back in time restoring im in need of doing it again. ive just tried uninstalling them and i get this message:


also noticed codec error appear in action centre

 

[writhziden]

Are you able to install the K-Lite codec pack again? It may need to be installed before it can be removed now. If that does not work, try Fix problems with programs that can't be installed or uninstalled

 

[fezbombmatt]

Are you able to install the K-Lite codec pack again? It may need to be installed before it can be removed now. If that does not work, try Fix problems with programs that can't be installed or uninstalled

Neither works for me :/.

Installing says you must uninstall, and takes me back to the error message.

And the Fix software cannot find it in the list, so it asks me for a 32 digit code?

 

[writhziden]

Yeah, that code is difficult to obtain; it takes a bit of patience and hunting on the system and may require advanced system knowledge.

When you tried to install the pack again, did you install the exact same version that you had installed previously. Installing a newer version will require you to uninstall the old version.

 

[fezbombmatt]

A newer version, never would have thought of that ,

How can I find my current version? The program isn't listed anywhere maybe a readme file in program files?

 

[writhziden]

Does the program show up within C:\Program Files or C:\Program Files (x86)?

 

[fezbombmatt]

Inside C:\Program Files (x86) yes. Cannot find any info though

 

[writhziden]

Does the uninstall through C:\Program Files (x86)\k-lite (or whatever the folder may be) result with the same problem when you try to uninstall that way? Or is that the way you tried to uninstall before?

The version should be available if you right click on a k-lite file, click Properties, and go to the Details tab. You may have to find the right file that reveals the information, so happy hunting.