Blue screen of death, again - reports posted

[helenlouise]

again my laptop has crashed with the blue screen, this is now the third time, whatever is causing this i am not fixing

samsung R519 laptop about 2.5 years old
windows 7 home premium 32bit came pre-installed on system computer

 

[zigzag3143]

Before we can investigate the underlying causes we need to have you udpate these drivers from as far back as 2004

btnetdrv.sys    9/21/2004 6:15:32 AM        
vbtenum.sys    9/21/2004 6:18:01 AM       
blueletaudio.sys    10/18/2004 11:39:23 PM        
VComm.sys    10/19/2004 1:37:37 AM        
BTHidMgr.sys    10/19/2004 1:40:54 AM       
VcommMgr.sys    11/4/2004 11:39:07 PM       
SABI.sys    5/28/2009 2:38:10 AM       
iaStor.sys    6/4/2009 9:42:33 PM

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
Driver Reference Table

 

[helenlouise]

OMG i have no idea what i am doing, i have googled some and it makes no sense to me whatsoever, apart from the ones in 2004 are soething to do with bluetooth, have no idea what uses this and what to do next, but if you feel the above is causing the problems of it blue screening then i will have to find someone who knows more than i do, which wont be hard, and get them to do what needs to be done as i feel i start meddling with things i dont even know what i am doing i will make things worse

 

[zigzag3143]

OMG i have no idea what i am doing, i have googled some and it makes no sense to me whatsoever, apart from the ones in 2004 are soething to do with bluetooth, have no idea what uses this and what to do next, but if you feel the above is causing the problems of it blue screening then i will have to find someone who knows more than i do, which wont be hard, and get them to do what needs to be done as i feel i start meddling with things i dont even know what i am doing i will make things worse

Well those are drivers for things on your system and they are from way before windows was released.

Did you upgrade?

 

[helenlouise]

no i purchased my laptop new about 2 and a half years ago.

I have googled till i am blue in the face and still none the wiser what these drivers are for and how to update them, not to techy minded as you can see, can follow steps to do things but that's about it

 

[zigzag3143]

Take the first driver on the list

When googled you will find it is Related to btnetdrv.sys Bluetooth PAN Network Adapter Driver from IVT Corporation. You then go there and look to see if there is a newer driver. If not you may either have to re-install the current driver in compatibility mode, or remove it. This driver is from 2004 and cant possibly work right in a system that wasnt developed until 2009.

The next one is also Related to vbtenum.sys Bluetooth HID Enumerator from IVT Corporation. So you can get it at the same site.

Related to blueletaudio.sys Bluelet Audio Driver from IVT Corporation.

Related to VComm.sys Bluetooth Virtual COM Driver from IVT Corporation.

Related to BTHidMgr.sys BlueSoleil(c) from IVT Corporation

See the pattern?

If this machine was purchased new in 2009-2010 it really shoudn't have drivers from 2004 on it and I suspect it didnt come with bluetooth installed and enabled. Did you install BT software when you got it?



Do the same with the rest.

 

[helenlouise]

this is exactly what i did, went here IVT Download Center and cannot see any drivers i need, sorry i am dim but i just cant seem to find what to do or which i need, i have looked on the site for what you said

I purchased this laptop from argos in january 2010 and have havent installed anything other than what was on it

if its the bluetooth causing the crashing can i just not remove it from the system, or will windows 7 reinstall it again on start up?

 

[zigzag3143]

this is exactly what i did, went here IVT Download Center and cannot see any drivers i need, sorry i am dim but i just cant seem to find what to do or which i need, i have looked on the site for what you said

I purchased this laptop from argos in january 2010 and have havent installed anything other than what was on it

if its the bluetooth causing the crashing can i just not remove it from the system, or will windows 7 reinstall it again on start up?

If you arent using bluetooth you can Disable it (in device manager- we can show you how) just in case you need it in the future.

Are you still crashing? If so please upload any additional DMP files.

 

[helenlouise]

no i dont use it, wouldnt even know how to lol

not had another crash, this is only the third crash i have had since having the laptop, i posted the other two on here aswell and thought it was the same thing each time

 

[Ascendents]

no i dont use it, wouldnt even know how to lol

not had another crash, this is only the third crash i have had since having the laptop, i posted the other two on here aswell and thought it was the same thing each time

have you disabled the bluetooth via device manager like zigzag Asked?

 

[helenlouise]

no i dont use it, wouldnt even know how to lol

not had another crash, this is only the third crash i have had since having the laptop, i posted the other two on here aswell and thought it was the same thing each time

have you disabled the bluetooth via device manager like zigzag Asked?

no because i do not know which one to disable or how to do it, in device manager there are a few bluetooth things

 

[zigzag3143]

no i dont use it, wouldnt even know how to lol

not had another crash, this is only the third crash i have had since having the laptop, i posted the other two on here aswell and thought it was the same thing each time

If you have only had 3 crashes it may not even be worth pursuing this as the fix might be worse than the crash.

 

[helenlouise]

you where right, i had installed bluetooth, jeeze i forget my head if it not screwed on, it is my daughters laptop that has bluetooth not mine, mine was through a usb stick, anyway have uninstalled it and the only bluetooth thing i can now find in my device manager after uninstalling is this in sound, video, game controllers "bluetooth AV/HS Audio" and this in network adapters this " Bluetooth PAN network adapter" do i need to uninstall these to?

the bluetooth solei has been removed from my computer using uninstall

 

[writhziden]

It would probably be best to uninstall all Bluetooth devices. If they install again on startup, see if the system behaves normally for a few weeks first. If you have more issues, post back and we will see if they are Bluetooth related again.

 

[helenlouise]

what are the bluetooth AV/HS Audio and Bluetooth PAN network adapter for?

don't want to uninstall them to then find i have no volume, or mic, etc,etc i have tried googling but still have no idea

 

[writhziden]

Do you use wireless audio of any type? What about a Bluetooth network router?

 

[helenlouise]

Do you use wireless audio of any type? What about a Bluetooth network router?

wireless audio - not that i am aware of
my router is a wireless orange livebox

the only thing i ever added to this was a bluetooth dongle some time ago, i have uninstalled via uninstall a program but the bluetooth AV/HS Audio and Bluetooth PAN network adapter are still there in device manager

 

[writhziden]

I wouldn't worry about it unless you get another Bluetooth related crash. As zigzag3143 mentioned, it may be better to just leave it alone for now rather than cause other problems.