Hello. I have a user that recently started experiencing a black desktop screen saying his copy of Windows 7 Enterprise x64 is not genuine, although he can still download and install windows updates. Here is the MGADiag results:
Windows Tab:
Any idea why this is happening?
Windows Tab:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q799D-Y6JJ3-86WC6
Windows Product Key Hash: NhiaeilolLeliTKRtmWljjyi0dc=
Windows Product ID: 00392-914-0000007-85596
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {92A46657-E48D-4E5A-8EB1-C7E8D2EE55EA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{92A46657-E48D-4E5A-8EB1-C7E8D2EE55EA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-86WC6</PKey><PID>00392-914-0000007-85596</PID><PIDType>5</PIDType><SID>S-1-5-21-2012739336-306123338-186261741</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>9702A5U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>51KT45AUS</Version><SMBIOSVersion major="2" minor="5"/><Date>20080704000000.000000+000</Date></BIOS><HWID>4A303B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>53F2570BAC4EC4</Val><Hash>ULk1JRoBhT6O8ZJwXpPGSG0wyc8=</Hash><Pid>89388-866-1709317-65241</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: b793ff2d-9d80-407c-b521-85111c51028c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00392-00170-914-000000-00-1033-7601.0000-1302012
Installation ID: 004416555604130412083822021005800990636704191765235903
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 86WC6
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 5/9/2012 3:09:18 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:20:2012 16:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAeqh4iuq2SOSqdv7h8szIXEr9dnTCnyR+KoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO OEMAPIC
FACP LENOVO OEMFACP
HPET LENOVO OEMHPET
MCFG LENOVO OEMMCFG
OEMB LENOVO AMI_OEM
ASF! LEGEND I865PASF
GSCI LENOVO GMCHSCI
SSDT DpgPmm CpuPm
Any idea why this is happening?
Last edited:
My Computer
At a glance
(Home) Windows 7 Ultimate x64 (Work) Windows ...(Home) IntelCore2 Duo CPUT9300 2.50 GHz (Work...(Home and Work) 4.00 GB
- Computer Manufacturer/Model Number
- (Home) Dell Studio 1735 (Work) HP Compaq 6005 Pro Microtower
- OS
- (Home) Windows 7 Ultimate x64 (Work) Windows 7 Professional x64
- CPU
- (Home) IntelCore2 Duo CPUT9300 2.50 GHz (Work) AMD Phenom II
- Memory
- (Home and Work) 4.00 GB
- Internet Speed
- Cable Connection