hp pavilion p6 -2000ukm - graphics driver issue. Please help

[beatlesfan]

I have an HP pavilion p6-2000ukm and recently had to format it after system restore stopped working. As per the standard format, I then reinstalled all my drivers, however, every time I try to reinstall the graphics driver i get the blue screen of death after rebooting with the following message

IRL-NOT LESS OR EQUAL

I then have to rollback to before the graphics driver was installed to fix this. No matter what graphics driver I install I get the same message

I would be grateful of any help as not having the graphics installed is a big problem for me

 

[seavixen32]

Please post your system specs so that we at least know what graphics card you have otherwise we don't know where to start looking.

 

[beatlesfan]

hi seavixen

how/where do i find this?

thanks

 

[ignatzatsonic]

You can get a report on your specifications using Speccy:

Speccy - System Information - Free Download

Then enter the info in your system spec by going to User CP at the top of the page in this forum.

 

[beatlesfan]

Operating System
MS Windows 7 Ultimate 64-bit
CPU
Intel Core i3 2120 @ 3.30GHz 20 °C
Sandy Bridge 32nm Technology
RAM
4.00 GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
17 °C
Graphics
HP 2211 (800x600@1Hz)
Standard VGA Graphics Adapter
Hard Drives
977GB Hitachi Hitachi HDS721010CLA632 ATA Device (SATA) 20 °C
Optical Drives
hp DVD A DH16ABSH ATA Device
Audio
Realtek High Definition Audio

Graphics
Monitor
Name HP 2211 on Standard VGA Graphics Adapter
Current Resolution 800x600 pixels
Work Resolution 800x560 pixels
State enabled, primary, VgaCompatible
Monitor Width 800
Monitor Height 600
Monitor BPP 32 bits per pixel
Monitor Frequency 1 Hz
Device \\.\DISPLAY1\Monitor0
Standard VGA Graphics Adapter
Memory type 2
Driver version 6.1.7600.16385
OpenGL
Version 1.1.0
Vendor Microsoft Corporation
Renderer GDI Generic
GLU Version 1.2.2.0 Microsoft Corporation
Values
GL Extensions

Anyone got any ideas, this is driving me up the wall? thanks for the help so far guys.

 

[seavixen32]

The nearest match I could find is for the HP P6 2002UK

http://h10025.www1.hp.com/ewfrf/wc/...en&cc=uk&dlc=en&sw_lang=&product=5227647#N146

This is the graphics driver download link

http://h10025.www1.hp.com/ewfrf/wc/...&dlc=en&lc=en&os=4063&product=5227647&sw_lang=

When you install it, right-click the installer and choose Run as Administrator

 

[pebbly]

Hi beatlesfan try this HP Pavilion p6-2000 Desktop PC series -  Original Intel Graphics Driver - HP Business Support Center

 

[seavixen32]

Hi beatlesfan try this HP Pavilion p6-2000 Desktop PC series*-* Original Intel Graphics Driver - HP Business Support Center

Thanks for that Pebbly, as you can see I couldn't find it. Old age I guess!

 

[pebbly]

You're Welcome seavixen, I had got that particular model bookmarked

 

[beatlesfan]

Thanks pebbly and seavixen

when i try to install the driver seavixen suggested i get bsod with the irl (same error) and when i try to install the one pebbly suggested it wont even let me install it says "your system does not meet the criteria for this update", operation cancelled error9996"

anyone else got any idea, this is basically whats been happening with every driver ive tried before asking you guys,

 

[seavixen32]

The only other thing I can think of is a problem with your motherboard, in particular the GPU.

Have you tried contacting HP support?

 

[beatlesfan]

Yes mate tried posting on the support forum could it be because I've moved from win7 premier to ultimate?

 

[Slartybart]

This Is a sticky wicket.

HP lists various p6 2000uk models. AMD / Intel. From your sysinfo, I know it is Intel, but not much more than that.

p6-2002uk, p6-2010uk, p6-2018uk, p6-2019uk, p6-2020uk, p6-2021uk, p6-2022uk, p6-2026uk, p6-2028uk, p6-2029uk, p6-2031uk, p6-2035uk, p6-2046uk, p6-2052uk, p6-2053uk, p6-2054uk, p6-2060uk, p6-2065uk, p6-2071uk.

I've had many HP/Cpq products and it is difficult to find THE answer on their website. I've had better luck calling them.

If you've called HP and you're still looking for help - this is a great place. Talented and dedicated to helping other members.

From MS-wiki and back around to MSDN I found the information below... fairly common things to try (safe mode, driver update/rollback, etc) perhaps one will fixit or point you in the right direction. Good luck.

General Troubleshooting Tips

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When a bug check occurs as a result of code you have written, you should use the kernel debugger to analyze the problem, and then fix the bugs in your code. For full details, see the individual bug check code in the Bug Check Code Reference section.
However, you might also encounter bug checks that are not caused by your own code. In this case, you probably will not be able to fix the actual cause of the problem, so your goal should be to work around the problem, and if possible isolate and remove the hardware or software component that is at fault.
Many problems can be resolved through basic troubleshooting procedures, such as verifying instructions, reinstalling key components, and verifying file dates. Also, diagnostic tools such as Winmsd, Network General Sniffer, and Microsoft Windows Resource Kit Tools Help might isolate and resolve these issues.
For general troubleshooting of Windows bug check codes, follow these suggestions:

• If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available.
• You can try running the hardware diagnostics supplied by the system manufacturer.
• Check with the manufacturer to see if an updated system BIOS or firmware is available.
• Make sure that any expansion board is properly seated and all cables are completely connected.
• Confirm that any new hardware that is installed is compatible with the installed version of Windows. For example, you can get information about compatibility with Windows 7 at the Windows 7 Compatibility Center.
• If new device drivers or system services have been added recently, try removing or updating them. Note Use Safe Mode when removing or disabling components. Using Safe Mode loads only the minimum required drivers and system services during the Windows startup. To enter Safe Mode, restart your computer, and press F8 at the character-mode menu that displays the operating system choices. At the resulting Windows Advanced Options menu, choose Safe Mode.
• Run a virus detection program. Viruses can infect all types of hard disks formatted for Windows, and resulting disk corruption can generate system bug check codes. Make sure the virus detection program checks the Master Boot Record for infections.
• Verify that the system has the latest Service Pack installed. To detect which Service Pack, if any, is installed on your system, click Start, click Run, type winver, and then press ENTER. The About Windows dialog box displays the Windows version number and the version number of the Service Pack, if one has been installed.
• Disable BIOS memory options such as caching or shadowing.
• Check the System Log and Application Log in Event Viewer to see if any additional error messages have been logged recently. These might pinpoint the cause of the error.

Kernel debugging is especially useful when other troubleshooting techniques fail, or for a recurring problem. Remember to capture the exact text in the bug check information section of the error message. To isolate a complex problem and develop a viable workaround or a program replacement, you must record the exact actions that lead to the failure.

 

[seavixen32]

Yes mate tried posting on the support forum could it be because I've moved from win7 premier to ultimate?

Upgrading from Home Premium to Ultimate will not affect your driver setup in any way.

Slartybart offers some good advice so it won't do any harm to work through his suggestions.

 

[Slartybart]

Slartybart offers some good advice so it won't do any harm to work through his suggestions.

As I mentioned, the advice comes from MDSN, but thanks for saying nice things about me.

Congratulations on the Microsoft MVP Community Contributor award.

Peace!

 

[seavixen32]

Thank you, that's very kind of you.

Peace to you too.

 

[Slartybart]

I'll ask the stupid question.
Is it still under Warranty? Why spend your money or spend your time on HP quality issues?

When I was chasing down a similar issue on my previous laptop, mention was made re: a 5 cent resistor. It wasn't clear if an advanced user could replace it - just that it was a cheap part. Anyway, if HP will Warranty fix it - have them do it. You'll still have to figure out what to do about the data on your HD.

Good luck