Solved Where is the location of IP Helper on my computer?

[harrysoung]

Hello all,

I made an account on this site because I wanted to ask the computer specialists on where I could find IP Helper on my computer.

I went to my start menu -> services.msc, and I was told that there should be a service called IP Helper in list of that window. It was in alphabetical order, and all I found that started with the letter "I" was IKE and AuthIP Keying Modules, Interactive Services Detection, Internet Connection Sharing, and IPsec Policy Agent. The only thing that came close to IP Helper was TCP/IP NetBIOS Helper. But I believe they are not the same thing.

I thought I was not the only one with this problem, so I did a little searching on the internet. It turns out that the majority of people who wanted to do something with IP Helper got referred to the steps above. So, I may be the only one with no IP Helper on my computer.

If I go to C:\Windows\System32,I have a file in there called "Iphlpapi.dll" Does that mean anything?

If it helps, my computer is the Dell Studio XPS 7100 series. Windows 7 Home Premium 64bit.

 

[kegobeer]

Click on the Windows orb, type "services" and run it, scroll down and you'll see IP Helper. If it's not listed, there's a bit of an issue with your install. Did the OS come preinstalled on your computer? Have you done any tweaking?

The location of the file is here:

C:\Windows\System32\svchost.exe -k NetSvcs

What happens if you open up an elevated command prompt and execute that command?

 

[harrysoung]

I did click on the windows orb and type in services, but IP Helper is not listed there.

The OS came preinstalled in my computer.

As for tweaking, the only memorable one that comes to mind was when there was this virus in my computer that refused to go away. I system restored my computer many times until the issue got fixed.

As for that command prompt, I copied and pasted it into the command prompt window. It looks something like this:

C:\Users\Harry Soung> C:\Windows\System32\svchost.exe -k NetSvcs.

I press enter, but nothing happens. It just opens up a next line with C:\Users\Harry Soung>

I actually went to my System 32 folder, and found svchost.exe the application. But I double click it and nothing happens.

 

[kegobeer]

Open up an elevated command prompt and type "sfc /scannow". That will scan your system for missing or damaged system files. You may have to run it a couple of times. See if that fixes your missing IP helper problem.

 

[F5ing]

Can you find a file named Iphlpsvc.dll in that System32 folder?

Also see if you can find it in the services tab in Msconfig.

And what the heck led you to look for it to begin with? What kind of problems were you experiencing? Trying to check for IPv6 readiness?

 

[NoelDP]

Please open a COmmand prompt window, and run the following commands....

SC QC IPHLPSVC
SC QUERYEX IPHLPSVC


copy and paste the output to your response....

1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[harrysoung]

Can you find a file named Iphlpsvc.dll in that System32 folder?

Also see if you can find it in the services tab in Msconfig.

And what the heck led you to look for it to begin with? What kind of problems were you experiencing? Trying to check for IPv6 readiness?

I do in fact have a file named Iphlpsvc.dll in my System32 folder.

And I want to find it because I keep getting disconnected from playing League of Legends. One of the solutions was disabling IP Helper, and it turns out that it works. But I cant find it on my computer. I follow the same steps everybody else did, but to no avail.

Thats why I came to you guys

 

[kegobeer]

Try the our suggestions and see if they help. If not, you might have a broken OS and need to reinstall. And, based on you having to restore several times after a virus, that might just be necessary.

 

[harrysoung]

Please open a COmmand prompt window, and run the following commands....

SC QC IPHLPSVC
SC QUERYEX IPHLPSVC


copy and paste the output to your response....

1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

I copied the blocks and it says that "The specified service does not exist as an installed service. Am I doing something wrong, or what?

 

[kegobeer]

If you opened up an elevated command prompt and you typed "sc qc iphlpsvc", and you didn't receive a SUCCESS message, then you don't have that service installed. Have you already done the sfc /scannow?

 

[harrysoung]

If you opened up an elevated command prompt and you typed "sc qc iphlpsvc", and you didn't receive a SUCCESS message, then you don't have that service installed. Have you already done the sfc /scannow?

I indeed have already done sfc/ scannow, and run it twice. It said "Windows Resource Protection did not find any integrity violations."

 

[NoelDP]

It means probably that you've been using a Registry Cleaner.

You have two choices - either try a System restore back to a point where the Helper Service worked properly, or download the attached file and extract it to your desktop - then right-click on the extractedfile, and select Merge

then reboot, and test.
also run the above commands again (and get rid of that registry cleaner!)

 

[kegobeer]

I think your virus(es) may have caused this problem, in addition to the multiple restore actions you did. I would try running Windows Defender offline to see if that finds any remaining viruses.

What is Windows Defender Offline?

 

[harrysoung]

IT HAS FINALLY BEEN FIXED.

NoelDP, you are the MAN. I just extracted the file to my desktop and then merged and then rebooted. League of Legends now run perfectly without any disconnections.

kogebeer you have also been VERY helpful. If it was not for the both of you guys, I probably would have been complaining until I got tired of this game.

This question is SOLVED.

 

[F5ing]

Good to hear! Seems there's some "miracle" workers here!

 

[NoelDP]

You're welcome, Harry.

Good luck.